Oracle

Oracle Retail Management

Composite Score

6.6 /10

CX Score

6.9 /10

37 Reviews Write a Review

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What is Oracle Retail Management?

Oracle Retail's solution portfolio allows retailers to drive performance, deliver critical insights, fuel growth across all channels, and deliver what customers want most: commerce anywhere.

Company Details

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Oracle Retail Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Retail Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

93 Plan to Renew

74 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 82%
Conflict Resolution:: 85%
Strategy & Innovation:: 78%
Service Experience:: 79%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Retail Management?

9% Negative

18% Neutral

73% Positive

Pros

Reliable
Trustworthy
Enables Productivity
Helps Innovate

Feature Ratings

Average 74

Dashboard

POS

Sales Transactions

Inventory Management

E-Commerce Integration

Customer Relationship Management

Supplier Management

Analytics and Reporting

Employee Mobile

Promotions Management

Customer Loyalty Programs

Vendor Capability Ratings

Average 73

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Vendor Support

Oracle Retail Management Reviews

Role: Operations
Industry: Finance
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Love this product

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Michelle M.

Role: Operations
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Very user friendly

Likeliness to Recommend

7 /10

What differentiates Oracle Retail Management from other similar products?

It has better features

What is your favorite aspect of this product?

The ease of use

What do you dislike most about this product?

The cost, but there isn't really much not to like.

What recommendations would you give to someone considering this product?

Definitely worth it for the techs in the field

Pros

Unique Features
Effective Service
Helps Innovate
Continually Improving Product

Role: Industry Specific Role
Industry: Finance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Oracle is an intuitive product but can run slow.

Likeliness to Recommend

5 /10

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Oracle Retail Management

What is Oracle Retail Management?

Company Details

Need Assistance?

Oracle Retail Management Ratings

75 Likeliness to Recommend

93 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Oracle Retail Management?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

POS Includes cash register, card readers, invoicing, and bar code scanner.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Promotions Management Includes marketing advertisements and discounted items.

Customer Loyalty Programs Includes customer recognition and reward program or points.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Oracle Retail Management Reviews

Love this product

Likeliness to Recommend

Pros

Michelle M.

Very user friendly

Likeliness to Recommend

Pros

Oracle is an intuitive product but can run slow.

Likeliness to Recommend

Pros

Feature Ratings

Dashboard

POS

Sales Transactions

Inventory Management

E-Commerce Integration

Customer Relationship Management

Supplier Management

Analytics and Reporting

Employee Mobile

Promotions Management

Customer Loyalty Programs

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Vendor Support