Oracle

Oracle Retail Management

Composite Score

6.6 /10

CX Score

6.8 /10

36 Reviews Write a Review

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What is Oracle Retail Management?

Oracle Retail's solution portfolio allows retailers to drive performance, deliver critical insights, fuel growth across all channels, and deliver what customers want most: commerce anywhere.

Company Details

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Oracle Retail Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Retail Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

74 Likeliness to Recommend

92 Plan to Renew

74 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 85%
Negotiation and Contract:: 80%
Conflict Resolution:: 84%
Strategy & Innovation:: 76%
Service Experience:: 77%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Retail Management?

10% Negative

20% Neutral

70% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Helps Innovate

Feature Ratings

Average 74

POS

Sales Transactions

Inventory Management

Dashboard

E-Commerce Integration

Supplier Management

Analytics and Reporting

Employee Mobile

Customer Relationship Management

Promotions Management

Customer Loyalty Programs

Vendor Capability Ratings

Average 72

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Vendor Support

Breadth of Features

Oracle Retail Management Reviews

Role: Operations
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Easy to understand and use

Likeliness to Recommend

7 /10

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Performance Enhancing

Cons

Less Inspiring
Less Caring
Vendor Friendly Policies

Role: Operations
Industry: Electronics
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Easy to use

Likeliness to Recommend

5 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Operations
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oracle Retail Management

What is Oracle Retail Management?

Company Details

Need Assistance?

Oracle Retail Management Ratings

74 Likeliness to Recommend

92 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Oracle Retail Management?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

POS Includes cash register, card readers, invoicing, and bar code scanner.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Promotions Management Includes marketing advertisements and discounted items.

Customer Loyalty Programs Includes customer recognition and reward program or points.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Oracle Retail Management Reviews

Easy to understand and use

Likeliness to Recommend

Pros

Cons

Easy to use

Likeliness to Recommend

Pros

Likeliness to Recommend

Pros

Feature Ratings

POS

Sales Transactions

Inventory Management

Dashboard

E-Commerce Integration

Supplier Management

Analytics and Reporting

Employee Mobile

Customer Relationship Management

Promotions Management

Customer Loyalty Programs

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Vendor Support

Breadth of Features