Oracle

Oracle PeopleSoft CRM

Composite Score

8.6 /10

CX Score

8.9 /10

54 Reviews Write a Review

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What is Oracle PeopleSoft CRM?

Oracle's PeopleSoft customer relationship management (CRM) delivers "CRM for You"?solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria.

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Awards & Recognition

Oracle PeopleSoft CRM won the following awards in the Customer Relationship Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation

2023

Oracle PeopleSoft CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle PeopleSoft CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle PeopleSoft CRM?

2% Negative

5% Neutral

93% Positive

Pros

Enables Productivity
Trustworthy
Fair
Includes Product Enhancements

Feature Ratings

Average 81

Collaboration

Activity and Workflow Management

Customer Service Management

Analytics and Reporting

Marketing Management

Sales Management

Quote Contract and Proposal

Lead Management

Telephony and Call Center Management

Account and Contact Management

Mobile

Vendor Capability Ratings

Average 81

Ease of Data Integration

Vendor Support

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Oracle PeopleSoft CRM Reviews

Vaibhav P.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

A Customizable, Comprehensive, & User-Friendly CRM

Likeliness to Recommend

9 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

One of the key differentiators of Oracle PeopleSoft CRM is its focus on customization and configurability. The platform is designed to be highly customizable, allowing businesses to tailor it to their specific needs and processes.

What is your favorite aspect of this product?

One of the standout features of Oracle PeopleSoft CRM is its user-friendly interface and comprehensive feature set, which includes a range of key modules for people management and enables users to view the product from different angles. Additionally, the software is easily accessible from a single location and is user-friendly, requiring minimal training or program overview

What do you dislike most about this product?

I found that the system can be complex and time-consuming to set up and use, especially for those who are new to the platform. The menu can be overwhelming and there are many hidden navigation channels, which can make it difficult to find what you're looking for. Personalization features could also be improved in my opinion.

What recommendations would you give to someone considering this product?

If you're considering using Oracle PeopleSoft, here are some recommendations to keep in mind: 1) First and foremost, carefully evaluate your company's needs and goals and consider how Oracle PeopleSoft can meet those needs. Make sure to clarify any doubts or questions you have about the platform and its capabilities. 2) Consider whether the customization and configurability options offered by Oracle PeopleSoft are a good fit for your business. If you have complex requirements or rely on certain modules or features that may not be available in other cloud-based products, Oracle PeopleSoft may be a good choice.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Moosin S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

A Robust, Enterprise-Level CRM Solution

Likeliness to Recommend

10 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

Oracle PeopleSoft CRM is a comprehensive customer relationship management (CRM) platform designed for large enterprises. It offers a range of advanced features, including sales force automation, marketing automation, customer service and support, and analytics and reporting.

What is your favorite aspect of this product?

One of the standout features of Oracle PeopleSoft CRM is its robust analytics and reporting capabilities, which allow businesses to gain insights into customer behavior and preferences and make data-driven decisions. The platform also offers a range of automation tools, including marketing and sales force automation, to help businesses streamline their processes and improve efficiency.

What do you dislike most about this product?

One potential drawback of Oracle PeopleSoft CRM is that it may be more expensive and complex than some of the other CRM options on the market, which could make it less suitable for smaller businesses or those with limited IT resources.

What recommendations would you give to someone considering this product?

If you're a large enterprise looking for a comprehensive CRM solution with advanced features and robust analytics, Oracle PeopleSoft CRM is worth considering. Just be sure to carefully evaluate the costs and resources required to implement and maintain the platform, and ensure that it aligns with your business needs.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2023

top quality workforce management tool

Likeliness to Recommend

10 /10

Pros

Performance Enhancing
Trustworthy
Unique Features
Caring

Oracle PeopleSoft CRM

What is Oracle PeopleSoft CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Oracle PeopleSoft CRM Ratings

86 Likeliness to Recommend

1 Since last award

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Oracle PeopleSoft CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Oracle PeopleSoft CRM Reviews

Vaibhav P.

A Customizable, Comprehensive, & User-Friendly CRM

Likeliness to Recommend

Pros

Moosin S.

A Robust, Enterprise-Level CRM Solution

Likeliness to Recommend

Pros

top quality workforce management tool

Likeliness to Recommend

Pros

Most Popular Oracle PeopleSoft CRM Comparisons

Salesforce Sales Cloud Enterprise

Microsoft Dynamics 365 Sales Enterprise

Oracle CX Sales

SAP CRM

Infor CRM

Zoho CRM

1
Since last award

1
Since last award

Feature Ratings

Collaboration

Activity and Workflow Management

Customer Service Management

Analytics and Reporting

Marketing Management

Sales Management

Quote Contract and Proposal

Lead Management

Telephony and Call Center Management

Account and Contact Management

Mobile

Vendor Capability Ratings

Ease of Data Integration

Vendor Support

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement