Oracle PeopleSoft CRM Logo Award Winner Product Badge
Oracle PeopleSoft CRM Logo Award Winner Product Badge
Oracle

Oracle PeopleSoft CRM

Composite Score
8.1 /10
CX Score
8.4 /10
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Oracle PeopleSoft CRM
8.1 /10

What is Oracle PeopleSoft CRM?

Oracle's PeopleSoft applications are designed to address the most complex business requirements. They provide comprehensive business and industry solutions, enabling organizations to increase productivity, accelerate business performance, and provide a lower cost of ownership. PeopleSoft lowers the cost of ownership and improves delivered value through the ability to selectively adopt updates and changes. On premises or in the cloud, PeopleSoft is faster, cheaper, and easier to run and maintain. Customers are using these capabilities to delight users, lower operational costs, and respond quickly to changing business demands.

Company Details

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Awards & Recognition

Oracle PeopleSoft CRM won the following awards in the Customer Relationship Management - Enterprise category

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Oracle PeopleSoft CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle PeopleSoft CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
90%
Conflict Resolution:
91%
Strategy & Innovation:
92%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle PeopleSoft CRM?

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1% Negative
5% Neutral
94% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Fair
  • Includes Product Enhancements

Feature Ratings

Average 82

Collaboration

85

Activity and Workflow Management

84

Analytics and Reporting

84

Customer Service Management

84

Quote Contract and Proposal

82

Lead Management

82

Marketing Management

81

Telephony and Call Center Management

81

Sales Management

81

Account and Contact Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Vendor Support

85

Ease of Data Integration

84

Ease of IT Administration

84

Breadth of Features

83

Ease of Implementation

83

Business Value Created

83

Availability and Quality of Training

82

Usability and Intuitiveness

82

Ease of Customization

82

Quality of Features

81

Product Strategy and Rate of Improvement

76

Oracle PeopleSoft CRM Reviews

Vaibhav P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A Customizable, Comprehensive, & User-Friendly CRM

Likeliness to Recommend

9 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

One of the key differentiators of Oracle PeopleSoft CRM is its focus on customization and configurability. The platform is designed to be highly customizable, allowing businesses to tailor it to their specific needs and processes.

What is your favorite aspect of this product?

One of the standout features of Oracle PeopleSoft CRM is its user-friendly interface and comprehensive feature set, which includes a range of key modules for people management and enables users to view the product from different angles. Additionally, the software is easily accessible from a single location and is user-friendly, requiring minimal training or program overview

What do you dislike most about this product?

I found that the system can be complex and time-consuming to set up and use, especially for those who are new to the platform. The menu can be overwhelming and there are many hidden navigation channels, which can make it difficult to find what you're looking for. Personalization features could also be improved in my opinion.

What recommendations would you give to someone considering this product?

If you're considering using Oracle PeopleSoft, here are some recommendations to keep in mind: 1) First and foremost, carefully evaluate your company's needs and goals and consider how Oracle PeopleSoft can meet those needs. Make sure to clarify any doubts or questions you have about the platform and its capabilities. 2) Consider whether the customization and configurability options offered by Oracle PeopleSoft are a good fit for your business. If you have complex requirements or rely on certain modules or features that may not be available in other cloud-based products, Oracle PeopleSoft may be a good choice.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2023

top quality workforce management tool

Likeliness to Recommend

10 /10

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Caring

Adel D.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

fantastic product

Likeliness to Recommend

8 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

No tey have in general the same idea, just the difference is in the time of execution of procedures

What is your favorite aspect of this product?

the relation ship between customers and how to power on the sales and make more profits

What do you dislike most about this product?

i have a probleme of users i make more times to explaine how it works and how is necessary to complete the steps and how is the communication is necessary.

What recommendations would you give to someone considering this product?

yes is highly recommended for all types of companie big and small one

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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