Oracle PeopleSoft CRM Logo Award Winner Product Badge
Oracle PeopleSoft CRM Logo Award Winner Product Badge
Oracle

Oracle PeopleSoft CRM

Composite Score
8.1 /10
CX Score
8.4 /10
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Oracle PeopleSoft CRM
8.1 /10

What is Oracle PeopleSoft CRM?

Oracle's PeopleSoft applications are designed to address the most complex business requirements. They provide comprehensive business and industry solutions, enabling organizations to increase productivity, accelerate business performance, and provide a lower cost of ownership. PeopleSoft lowers the cost of ownership and improves delivered value through the ability to selectively adopt updates and changes. On premises or in the cloud, PeopleSoft is faster, cheaper, and easier to run and maintain. Customers are using these capabilities to delight users, lower operational costs, and respond quickly to changing business demands.

Company Details

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Awards & Recognition

Oracle PeopleSoft CRM won the following awards in the Customer Relationship Management - Enterprise category

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Oracle PeopleSoft CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle PeopleSoft CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
90%
Conflict Resolution:
91%
Strategy & Innovation:
92%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle PeopleSoft CRM?

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1% Negative
5% Neutral
94% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Fair
  • Includes Product Enhancements

Feature Ratings

Average 82

Collaboration

85

Activity and Workflow Management

84

Analytics and Reporting

84

Customer Service Management

84

Quote Contract and Proposal

82

Lead Management

82

Marketing Management

81

Telephony and Call Center Management

81

Sales Management

81

Account and Contact Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Vendor Support

85

Ease of Data Integration

84

Ease of IT Administration

84

Breadth of Features

83

Ease of Implementation

83

Business Value Created

83

Availability and Quality of Training

82

Usability and Intuitiveness

82

Ease of Customization

82

Quality of Features

81

Product Strategy and Rate of Improvement

76

Oracle PeopleSoft CRM Reviews

Shashank T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Integrated CRM with PeopleSoft

Likeliness to Recommend

10 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

One of the key differentiators of PeopleSoft CRM is its integration with other Oracle products, such as Oracle Financials and Oracle Supply Chain Management. This allows for seamless data sharing and increased efficiency across departments.

What is your favorite aspect of this product?

One of my favorite aspects of PeopleSoft CRM is its ability to track and manage customer interactions and communications. The platform provides detailed customer profiles and offers a range of tools for managing customer interactions, including email, phone, and social media.

What do you dislike most about this product?

One aspect of the product that I dislike is the complexity of the platform. There is a learning curve associated with using PeopleSoft CRM and it can be overwhelming for new users. However, the platform does offer a range of training resources and support options to help users get up to speed.

What recommendations would you give to someone considering this product?

Overall, I would recommend Oracle PeopleSoft CRM to organizations looking for a comprehensive and integrated solution for managing customer relationships. While it may require some investment in training and support, the platform offers a range of powerful tools and capabilities that can greatly benefit organizations.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Prachi D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Streamline Your Business with Peoplesoft CRM

Likeliness to Recommend

10 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

Some of the key features that differentiate Oracle PeopleSoft CRM from other similar products include: 1) A comprehensive and integrated approach to customer relationship management 2) Customization and flexibility 3) Ease of use 4) Robust security features 5) Strong support and training resources

What is your favorite aspect of this product?

I have really enjoyed using Oracle PeopleSoft CRM. It's a comprehensive and user-friendly platform that has helped me streamline my customer relationships and improve my business. The customization options and strong support resources have also been particularly helpful.

What do you dislike most about this product?

One disadvantage of Oracle PeopleSoft CRM is that it can be difficult for users to navigate and find the features they need.

What recommendations would you give to someone considering this product?

If you are considering Oracle PeopleSoft CRM, I would recommend thoroughly evaluating your business needs and determining if the features and capabilities of the platform align with them. It could also be helpful to research other CRM options and compare their features and pricing to see if there are more suitable options available.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Moosin S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A Robust, Enterprise-Level CRM Solution

Likeliness to Recommend

10 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

Oracle PeopleSoft CRM is a comprehensive customer relationship management (CRM) platform designed for large enterprises. It offers a range of advanced features, including sales force automation, marketing automation, customer service and support, and analytics and reporting.

What is your favorite aspect of this product?

One of the standout features of Oracle PeopleSoft CRM is its robust analytics and reporting capabilities, which allow businesses to gain insights into customer behavior and preferences and make data-driven decisions. The platform also offers a range of automation tools, including marketing and sales force automation, to help businesses streamline their processes and improve efficiency.

What do you dislike most about this product?

One potential drawback of Oracle PeopleSoft CRM is that it may be more expensive and complex than some of the other CRM options on the market, which could make it less suitable for smaller businesses or those with limited IT resources.

What recommendations would you give to someone considering this product?

If you're a large enterprise looking for a comprehensive CRM solution with advanced features and robust analytics, Oracle PeopleSoft CRM is worth considering. Just be sure to carefully evaluate the costs and resources required to implement and maintain the platform, and ensure that it aligns with your business needs.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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