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What is Oracle PeopleSoft CRM?
Oracle's PeopleSoft applications are designed to address the most complex business requirements. They provide comprehensive business and industry solutions, enabling organizations to increase productivity, accelerate business performance, and provide a lower cost of ownership. PeopleSoft lowers the cost of ownership and improves delivered value through the ability to selectively adopt updates and changes. On premises or in the cloud, PeopleSoft is faster, cheaper, and easier to run and maintain. Customers are using these capabilities to delight users, lower operational costs, and respond quickly to changing business demands.
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Oracle PeopleSoft CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Oracle PeopleSoft CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
94 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 91%
- Strategy & Innovation:
- 92%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle PeopleSoft CRM?
Pros
- Enables Productivity
- Helps Innovate
- Fair
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Activity and Workflow Management
Analytics and Reporting
Customer Service Management
Quote Contract and Proposal
Lead Management
Marketing Management
Telephony and Call Center Management
Sales Management
Account and Contact Management
Mobile
Vendor Capability Ratings
Vendor Support
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Ease of Implementation
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Oracle PeopleSoft CRM Reviews

Shashank T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Integrated CRM with PeopleSoft
Likeliness to Recommend
What differentiates Oracle PeopleSoft CRM from other similar products?
One of the key differentiators of PeopleSoft CRM is its integration with other Oracle products, such as Oracle Financials and Oracle Supply Chain Management. This allows for seamless data sharing and increased efficiency across departments.
What is your favorite aspect of this product?
One of my favorite aspects of PeopleSoft CRM is its ability to track and manage customer interactions and communications. The platform provides detailed customer profiles and offers a range of tools for managing customer interactions, including email, phone, and social media.
What do you dislike most about this product?
One aspect of the product that I dislike is the complexity of the platform. There is a learning curve associated with using PeopleSoft CRM and it can be overwhelming for new users. However, the platform does offer a range of training resources and support options to help users get up to speed.
What recommendations would you give to someone considering this product?
Overall, I would recommend Oracle PeopleSoft CRM to organizations looking for a comprehensive and integrated solution for managing customer relationships. While it may require some investment in training and support, the platform offers a range of powerful tools and capabilities that can greatly benefit organizations.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Prachi D.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Streamline Your Business with Peoplesoft CRM
Likeliness to Recommend
What differentiates Oracle PeopleSoft CRM from other similar products?
Some of the key features that differentiate Oracle PeopleSoft CRM from other similar products include: 1) A comprehensive and integrated approach to customer relationship management 2) Customization and flexibility 3) Ease of use 4) Robust security features 5) Strong support and training resources
What is your favorite aspect of this product?
I have really enjoyed using Oracle PeopleSoft CRM. It's a comprehensive and user-friendly platform that has helped me streamline my customer relationships and improve my business. The customization options and strong support resources have also been particularly helpful.
What do you dislike most about this product?
One disadvantage of Oracle PeopleSoft CRM is that it can be difficult for users to navigate and find the features they need.
What recommendations would you give to someone considering this product?
If you are considering Oracle PeopleSoft CRM, I would recommend thoroughly evaluating your business needs and determining if the features and capabilities of the platform align with them. It could also be helpful to research other CRM options and compare their features and pricing to see if there are more suitable options available.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Moosin S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
A Robust, Enterprise-Level CRM Solution
Likeliness to Recommend
What differentiates Oracle PeopleSoft CRM from other similar products?
Oracle PeopleSoft CRM is a comprehensive customer relationship management (CRM) platform designed for large enterprises. It offers a range of advanced features, including sales force automation, marketing automation, customer service and support, and analytics and reporting.
What is your favorite aspect of this product?
One of the standout features of Oracle PeopleSoft CRM is its robust analytics and reporting capabilities, which allow businesses to gain insights into customer behavior and preferences and make data-driven decisions. The platform also offers a range of automation tools, including marketing and sales force automation, to help businesses streamline their processes and improve efficiency.
What do you dislike most about this product?
One potential drawback of Oracle PeopleSoft CRM is that it may be more expensive and complex than some of the other CRM options on the market, which could make it less suitable for smaller businesses or those with limited IT resources.
What recommendations would you give to someone considering this product?
If you're a large enterprise looking for a comprehensive CRM solution with advanced features and robust analytics, Oracle PeopleSoft CRM is worth considering. Just be sure to carefully evaluate the costs and resources required to implement and maintain the platform, and ensure that it aligns with your business needs.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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