Oracle

Oracle PeopleSoft CRM

Composite Score

8.1 /10

CX Score

8.4 /10

56 Reviews Write a Review

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What is Oracle PeopleSoft CRM?

Oracle's PeopleSoft applications are designed to address the most complex business requirements. They provide comprehensive business and industry solutions, enabling organizations to increase productivity, accelerate business performance, and provide a lower cost of ownership. PeopleSoft lowers the cost of ownership and improves delivered value through the ability to selectively adopt updates and changes. On premises or in the cloud, PeopleSoft is faster, cheaper, and easier to run and maintain. Customers are using these capabilities to delight users, lower operational costs, and respond quickly to changing business demands.

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Awards & Recognition

Oracle PeopleSoft CRM won the following awards in the Customer Relationship Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation

2023

Oracle PeopleSoft CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle PeopleSoft CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 91%
Conflict Resolution:: 92%
Strategy & Innovation:: 92%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle PeopleSoft CRM?

2% Negative

5% Neutral

93% Positive

Pros

Enables Productivity
Trustworthy
Fair
Includes Product Enhancements

Feature Ratings

Average 81

Collaboration

Activity and Workflow Management

Customer Service Management

Analytics and Reporting

Marketing Management

Quote Contract and Proposal

Lead Management

Telephony and Call Center Management

Sales Management

Account and Contact Management

Mobile

Vendor Capability Ratings

Average 82

Vendor Support

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Oracle PeopleSoft CRM Reviews

Karly M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

A great piece of software

Likeliness to Recommend

10 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

It has saved us a lot of time and labor hours using this tool to keep things organized, and we have saved a lot of effort. Beginners can learn how to use the software with ease as it is simple enough for them. The more familiar you are with the company's other product lines, the more likely you will have benefited from them.

What is your favorite aspect of this product?

The process of understanding consumer behavior is straightforward to learn. It is a reliable system with Oracle's support, and it has powerful techniques to locate answers quickly and easily. As a matter of fact, there can be no doubt that this is a very clean and highly maneuverable model. The information provided by the vendor is apparent and covers most of the information I need to obtain from them.

What do you dislike most about this product?

If their workflows were more straightforward in some cases, their workflows might be able to improve in a more efficient way. The UI could be more flexible and visually appealing. There are problems with workflows and mail notifications. On a mobile device, the user experience wasn't great. There may occasionally be faults and glitches in the software.

What recommendations would you give to someone considering this product?

Our team has tried many CRM applications, but Oracle CRM On Demand is the best! To find the right CRM for our organization, we have been searching for quite some time. In our case, Oracle CRM's platform offered so many options that we were able to select the best option from a wide range of options.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Jisa J.

Role: Public Sector
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

CRM tool with powerful features

Likeliness to Recommend

10 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

Oracle is a standard in the business software industry regarding user-friendly formats and interfaces. As a result, I can modify reports according to my needs in the software. With the help of this app, you can store the information you require for several clients, projects, etc., on a single platform that is simple to use and keeps the report within reach.

What is your favorite aspect of this product?

An essential part of our multinational organization's IT infrastructure is Oracle CRM. We have it integrated with our quotes to save having to enter the same information twice, and it not only tracks and manages opportunities very effectively. With the help of this fantastic CRM, you can successfully maintain your relationship with your customers. Oracle CRM has everything, including a tremendous Lead Management tool, Analytics, and Reports.

What do you dislike most about this product?

Some elements could benefit from improvement (drop-down menus, icons...) Filtering by part number rather than just opportunity would be advantageous. There is a tendency for the application to be very busy for the average user, depending on the content requirements for various organizations within the framework of the out-of-box capabilities offered by the application.

What recommendations would you give to someone considering this product?

As far as I'm concerned, one of the best things about the app is how easy it is to find notes from any point in time, regardless of when they were taken. As we have used Oracle CRM Demand to collect contacts, monitor processes, and identify potential clients, we have gathered data that has helped boost the effectiveness of our marketing campaigns.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joshua M.

Role: Information Technology
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Excellent and Reliable Features

Likeliness to Recommend

10 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

Oracle PeopleSoft CRM has been working so well for us because the features of this tool are powerful and accurate. Moreover, Oracle PeopleSoft CRM surpasses other CRM tools because of how affordable it has been.

What is your favorite aspect of this product?

Oracle PeopleSoft CRM is an organized tool that enables us to stay connected to all our clients. Oracle PeopleSoft CRM is also easy to customize.

What do you dislike most about this product?

I do not dislike Oracle PeopleSoft CRM at all. Oracle PeopleSoft CRM has been highly impressive.

What recommendations would you give to someone considering this product?

I do recommend Oracle PeopleSoft CRM to every business owner out there. Oracle PeopleSoft CRM will never disappoint you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oracle PeopleSoft CRM

What is Oracle PeopleSoft CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Oracle PeopleSoft CRM Ratings

86 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Oracle PeopleSoft CRM?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Oracle PeopleSoft CRM Reviews

Karly M.

A great piece of software

Likeliness to Recommend

Pros

Jisa J.

CRM tool with powerful features

Likeliness to Recommend

Pros

Joshua M.

Excellent and Reliable Features

Likeliness to Recommend

Pros

Most Popular Oracle PeopleSoft CRM Comparisons

Salesforce Sales Cloud Enterprise

Microsoft Dynamics 365 Sales Enterprise

Oracle CX Sales

SAP CRM

Infor CRM

Zoho CRM

Feature Ratings

Collaboration

Activity and Workflow Management

Customer Service Management

Analytics and Reporting

Marketing Management

Quote Contract and Proposal

Lead Management

Telephony and Call Center Management

Sales Management

Account and Contact Management

Mobile

Vendor Capability Ratings

Vendor Support

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement