Oracle PeopleSoft CRM Logo Award Winner Product Badge
Oracle PeopleSoft CRM Logo Award Winner Product Badge
Oracle

Oracle PeopleSoft CRM

Composite Score
8.4 /10
CX Score
8.8 /10
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Oracle PeopleSoft CRM
8.4 /10

What is Oracle PeopleSoft CRM?

Oracle's PeopleSoft customer relationship management (CRM) delivers "CRM for You"?solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria.

Company Details

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Awards & Recognition

Oracle PeopleSoft CRM won the following awards in the Customer Relationship Management - Enterprise category

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Oracle PeopleSoft CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle PeopleSoft CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle PeopleSoft CRM?

2% Negative
5% Neutral
93% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Fair
  • Includes Product Enhancements

Feature Ratings

Average 81

Collaboration

85

Activity and Workflow Management

83

Customer Service Management

83

Analytics and Reporting

82

Marketing Management

81

Sales Management

80

Quote Contract and Proposal

80

Lead Management

80

Account and Contact Management

79

Telephony and Call Center Management

79

Mobile

76

Vendor Capability Ratings

Average 81

Ease of Data Integration

84

Vendor Support

84

Ease of IT Administration

83

Breadth of Features

83

Availability and Quality of Training

83

Business Value Created

82

Ease of Implementation

82

Usability and Intuitiveness

81

Ease of Customization

81

Quality of Features

79

Product Strategy and Rate of Improvement

76

Oracle PeopleSoft CRM Reviews

Javith H.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

It’s good and easy one.

Likeliness to Recommend

8 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

Easy integration and effective overview

What is your favorite aspect of this product?

Dashboard options

What do you dislike most about this product?

Too transparent data

What recommendations would you give to someone considering this product?

Effective CRM tool for finance

Pros

  • Client's Interest First
  • Friendly Negotiation
  • Trustworthy
  • Respectful

Ayush D.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy to use, Fantastic on premise product.

Likeliness to Recommend

9 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

It provide multiple tools

What is your favorite aspect of this product?

They provide multiple tools for performing different tasks.

What do you dislike most about this product?

It's UI page is simple

What recommendations would you give to someone considering this product?

This product is End to end.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cade O.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Customer content management tool

Likeliness to Recommend

10 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

The information you require for many clients, projects, etc. can be kept on one simple simple-to-user with the help of this app. We've saved a lot of time and labor hours by using this tool to keep things organized. The software is simple enough for beginners to learn how to use. in particular, if you are familiar with their other range of goods.

What is your favorite aspect of this product?

An understanding of consumer behavior dependable system with Oracle's support. A great technique to rapidly locate the answers (time is money). It is tidy and highly maneuverable. Very user-friendly, and contains the majority of the information I need to get from this provider in one place.

What do you dislike most about this product?

Although I tend to believe that less is better, having a lot of capability is not necessarily a bad thing. I simply know some Users who easily become overwhelmed, so my advice is to introduce new agents to the system gradually and in an organized manner.

What recommendations would you give to someone considering this product?

I adore the workspace since it makes it simple to look for accounts, view everything I need, set filters and appearance preferences, and show the columns that are most useful for my job. The mobile app is also quite nice, but because of only some ID, a few team members have taken advantage of its features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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