Oracle PeopleSoft CRM Logo Award Winner Product Badge
Oracle PeopleSoft CRM Logo Award Winner Product Badge
Oracle

Oracle PeopleSoft CRM

Composite Score
8.6 /10
CX Score
8.9 /10
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Oracle PeopleSoft CRM
8.6 /10

What is Oracle PeopleSoft CRM?

Oracle's PeopleSoft customer relationship management (CRM) delivers "CRM for You"?solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria.

Company Details

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Awards & Recognition

Oracle PeopleSoft CRM won the following awards in the Customer Relationship Management - Enterprise category

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Oracle PeopleSoft CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle PeopleSoft CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle PeopleSoft CRM?

2% Negative
5% Neutral
93% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Fair
  • Includes Product Enhancements

Feature Ratings

Average 81

Collaboration

85

Activity and Workflow Management

83

Customer Service Management

83

Analytics and Reporting

82

Marketing Management

81

Sales Management

80

Quote Contract and Proposal

80

Lead Management

80

Account and Contact Management

79

Telephony and Call Center Management

79

Mobile

76

Vendor Capability Ratings

Average 81

Ease of Data Integration

84

Vendor Support

84

Ease of IT Administration

83

Breadth of Features

83

Availability and Quality of Training

83

Business Value Created

82

Ease of Implementation

82

Usability and Intuitiveness

81

Ease of Customization

81

Quality of Features

79

Product Strategy and Rate of Improvement

76

Oracle PeopleSoft CRM Reviews

Adel D.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

fantastic product

Likeliness to Recommend

8 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

No tey have in general the same idea, just the difference is in the time of execution of procedures

What is your favorite aspect of this product?

the relation ship between customers and how to power on the sales and make more profits

What do you dislike most about this product?

i have a probleme of users i make more times to explaine how it works and how is necessary to complete the steps and how is the communication is necessary.

What recommendations would you give to someone considering this product?

yes is highly recommended for all types of companie big and small one

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Amar J.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Good to go with this

Likeliness to Recommend

9 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

It is easy to use and more user friendly than SAP or any other software

What is your favorite aspect of this product?

Easy customisation

What do you dislike most about this product?

Higher Cost

What recommendations would you give to someone considering this product?

Check out the functions you need and compare it with the end result

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Adam N.

  • Role: Information Technology
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy to use, slightly lacking in mobile capability

Likeliness to Recommend

10 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

From my viewpoint as a long time end user and having exposure to multiple solutions out there I would have to say oracles long time user friendly interface and navigability has really helped it stand out.

What is your favorite aspect of this product?

The ease and ability to check my time and leave as well as my ability to view jobs posted statewide for all of our governmental entities. It makes it very easy to use as a one stop shop.

What do you dislike most about this product?

I wish at times they would work to update some of the visual theming more frequently and increase the mobile web capabilities if not outright build a dedicated PeopleSoft app.

What recommendations would you give to someone considering this product?

From an end user perspective I would say make sure a lack of mobile app capability isn't a huge turn off before looking to proceed. If you want an application that is pretty straightforward though that is easy to use I would highly recommend it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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