What is Oracle PeopleSoft CRM?
Oracle's PeopleSoft customer relationship management (CRM) delivers "CRM for You"?solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
94 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle PeopleSoft CRM?
Pros
- Enables Productivity
- Trustworthy
- Fair
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Activity and Workflow Management
Customer Service Management
Analytics and Reporting
Marketing Management
Sales Management
Quote Contract and Proposal
Lead Management
Telephony and Call Center Management
Account and Contact Management
Mobile
Vendor Capability Ratings
Ease of Data Integration
Ease of IT Administration
Business Value Created
Vendor Support
Availability and Quality of Training
Breadth of Features
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Oracle PeopleSoft CRM Reviews
Shashank T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Integrated CRM with PeopleSoft
Likeliness to Recommend
What differentiates Oracle PeopleSoft CRM from other similar products?
One of the key differentiators of PeopleSoft CRM is its integration with other Oracle products, such as Oracle Financials and Oracle Supply Chain Management. This allows for seamless data sharing and increased efficiency across departments.
What is your favorite aspect of this product?
One of my favorite aspects of PeopleSoft CRM is its ability to track and manage customer interactions and communications. The platform provides detailed customer profiles and offers a range of tools for managing customer interactions, including email, phone, and social media.
What do you dislike most about this product?
One aspect of the product that I dislike is the complexity of the platform. There is a learning curve associated with using PeopleSoft CRM and it can be overwhelming for new users. However, the platform does offer a range of training resources and support options to help users get up to speed.
What recommendations would you give to someone considering this product?
Overall, I would recommend Oracle PeopleSoft CRM to organizations looking for a comprehensive and integrated solution for managing customer relationships. While it may require some investment in training and support, the platform offers a range of powerful tools and capabilities that can greatly benefit organizations.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Prachi D.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Streamline Your Business with Peoplesoft CRM
Likeliness to Recommend
What differentiates Oracle PeopleSoft CRM from other similar products?
Some of the key features that differentiate Oracle PeopleSoft CRM from other similar products include: 1) A comprehensive and integrated approach to customer relationship management 2) Customization and flexibility 3) Ease of use 4) Robust security features 5) Strong support and training resources
What is your favorite aspect of this product?
I have really enjoyed using Oracle PeopleSoft CRM. It's a comprehensive and user-friendly platform that has helped me streamline my customer relationships and improve my business. The customization options and strong support resources have also been particularly helpful.
What do you dislike most about this product?
One disadvantage of Oracle PeopleSoft CRM is that it can be difficult for users to navigate and find the features they need.
What recommendations would you give to someone considering this product?
If you are considering Oracle PeopleSoft CRM, I would recommend thoroughly evaluating your business needs and determining if the features and capabilities of the platform align with them. It could also be helpful to research other CRM options and compare their features and pricing to see if there are more suitable options available.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Vaibhav P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
A Customizable, Comprehensive, & User-Friendly CRM
Likeliness to Recommend
What differentiates Oracle PeopleSoft CRM from other similar products?
One of the key differentiators of Oracle PeopleSoft CRM is its focus on customization and configurability. The platform is designed to be highly customizable, allowing businesses to tailor it to their specific needs and processes.
What is your favorite aspect of this product?
One of the standout features of Oracle PeopleSoft CRM is its user-friendly interface and comprehensive feature set, which includes a range of key modules for people management and enables users to view the product from different angles. Additionally, the software is easily accessible from a single location and is user-friendly, requiring minimal training or program overview
What do you dislike most about this product?
I found that the system can be complex and time-consuming to set up and use, especially for those who are new to the platform. The menu can be overwhelming and there are many hidden navigation channels, which can make it difficult to find what you're looking for. Personalization features could also be improved in my opinion.
What recommendations would you give to someone considering this product?
If you're considering using Oracle PeopleSoft, here are some recommendations to keep in mind: 1) First and foremost, carefully evaluate your company's needs and goals and consider how Oracle PeopleSoft can meet those needs. Make sure to clarify any doubts or questions you have about the platform and its capabilities. 2) Consider whether the customization and configurability options offered by Oracle PeopleSoft are a good fit for your business. If you have complex requirements or rely on certain modules or features that may not be available in other cloud-based products, Oracle PeopleSoft may be a good choice.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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