Oracle PeopleSoft CRM Logo Award Winner Product Badge
Oracle PeopleSoft CRM Logo Award Winner Product Badge
Oracle

Oracle PeopleSoft CRM

8.6 /10
Category
Oracle PeopleSoft CRM
8.6 /10

What is Oracle PeopleSoft CRM?

Oracle's PeopleSoft customer relationship management (CRM) delivers "CRM for You"?solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria.

Company Details


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Awards & Recognition

Oracle PeopleSoft CRM won the following awards in the Customer Relationship Management - Enterprise category

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Oracle PeopleSoft CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle PeopleSoft CRM.

87 Likeliness to Recommend

94 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle PeopleSoft CRM?

2% Negative
6% Neutral
92% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Fair
  • Includes Product Enhancements

Feature Ratings

Average 81

Collaboration

85

Activity and Workflow Management

83

Customer Service Management

83

Analytics and Reporting

82

Marketing Management

81

Sales Management

80

Quote Contract and Proposal

80

Lead Management

80

Telephony and Call Center Management

79

Account and Contact Management

79

Mobile

76

Vendor Capability Ratings

Average 82

Ease of Data Integration

84

Ease of IT Administration

83

Business Value Created

83

Vendor Support

83

Availability and Quality of Training

83

Breadth of Features

82

Ease of Implementation

82

Ease of Customization

81

Usability and Intuitiveness

81

Quality of Features

80

Product Strategy and Rate of Improvement

76

Oracle PeopleSoft CRM Reviews

Shashank T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Integrated CRM with PeopleSoft

Likeliness to Recommend

10 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

One of the key differentiators of PeopleSoft CRM is its integration with other Oracle products, such as Oracle Financials and Oracle Supply Chain Management. This allows for seamless data sharing and increased efficiency across departments.

What is your favorite aspect of this product?

One of my favorite aspects of PeopleSoft CRM is its ability to track and manage customer interactions and communications. The platform provides detailed customer profiles and offers a range of tools for managing customer interactions, including email, phone, and social media.

What do you dislike most about this product?

One aspect of the product that I dislike is the complexity of the platform. There is a learning curve associated with using PeopleSoft CRM and it can be overwhelming for new users. However, the platform does offer a range of training resources and support options to help users get up to speed.

What recommendations would you give to someone considering this product?

Overall, I would recommend Oracle PeopleSoft CRM to organizations looking for a comprehensive and integrated solution for managing customer relationships. While it may require some investment in training and support, the platform offers a range of powerful tools and capabilities that can greatly benefit organizations.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Prachi D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Streamline Your Business with Peoplesoft CRM

Likeliness to Recommend

10 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

Some of the key features that differentiate Oracle PeopleSoft CRM from other similar products include: 1) A comprehensive and integrated approach to customer relationship management 2) Customization and flexibility 3) Ease of use 4) Robust security features 5) Strong support and training resources

What is your favorite aspect of this product?

I have really enjoyed using Oracle PeopleSoft CRM. It's a comprehensive and user-friendly platform that has helped me streamline my customer relationships and improve my business. The customization options and strong support resources have also been particularly helpful.

What do you dislike most about this product?

One disadvantage of Oracle PeopleSoft CRM is that it can be difficult for users to navigate and find the features they need.

What recommendations would you give to someone considering this product?

If you are considering Oracle PeopleSoft CRM, I would recommend thoroughly evaluating your business needs and determining if the features and capabilities of the platform align with them. It could also be helpful to research other CRM options and compare their features and pricing to see if there are more suitable options available.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vaibhav P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A Customizable, Comprehensive, & User-Friendly CRM

Likeliness to Recommend

9 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

One of the key differentiators of Oracle PeopleSoft CRM is its focus on customization and configurability. The platform is designed to be highly customizable, allowing businesses to tailor it to their specific needs and processes.

What is your favorite aspect of this product?

One of the standout features of Oracle PeopleSoft CRM is its user-friendly interface and comprehensive feature set, which includes a range of key modules for people management and enables users to view the product from different angles. Additionally, the software is easily accessible from a single location and is user-friendly, requiring minimal training or program overview

What do you dislike most about this product?

I found that the system can be complex and time-consuming to set up and use, especially for those who are new to the platform. The menu can be overwhelming and there are many hidden navigation channels, which can make it difficult to find what you're looking for. Personalization features could also be improved in my opinion.

What recommendations would you give to someone considering this product?

If you're considering using Oracle PeopleSoft, here are some recommendations to keep in mind: 1) First and foremost, carefully evaluate your company's needs and goals and consider how Oracle PeopleSoft can meet those needs. Make sure to clarify any doubts or questions you have about the platform and its capabilities. 2) Consider whether the customization and configurability options offered by Oracle PeopleSoft are a good fit for your business. If you have complex requirements or rely on certain modules or features that may not be available in other cloud-based products, Oracle PeopleSoft may be a good choice.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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