Oracle

Oracle E-Business Suite

Composite Score

7.6 /10

CX Score

7.9 /10

37 Reviews Write a Review

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What is Oracle E-Business Suite?

Oracle E-Business Suite supports today’s evolving business models, drives productivity, and meets the demands of the modern mobile user. Building on a 30-year history of innovation, Oracle E-Business Suite continues to deliver new application functionality and expand the capabilities of existing features while helping you gain all the benefits of Oracle Cloud. Oracle E-Business Suite is a comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performance.

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Oracle E-Business Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle E-Business Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 85%
Negotiation and Contract:: 86%
Conflict Resolution:: 89%
Strategy & Innovation:: 87%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle E-Business Suite?

1% Negative

11% Neutral

88% Positive

Pros

Effective Service
Respectful
Client's Interest First
Continually Improving Product

Feature Ratings

Average 82

Analytics and Reporting

Customer Service Management

Account and Contact Management

Marketing Management

Sales Management

Quote Contract and Proposal

Collaboration

Lead Management

Activity and Workflow Management

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Customization

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Also Featured in...

Discrete Manufacturing ERP

Score 7.9

View Oracle E-Business Suite in this category (opens in a new tab)

Enterprise Resource Planning - Enterprise

Score 7.6

View Oracle E-Business Suite in this category (opens in a new tab)

Accounting - Enterprise

Score 7.3

View Oracle E-Business Suite in this category (opens in a new tab)

Oracle E-Business Suite Reviews

Role: C-Level
Industry: Retail
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Easy to use a little more then I would like to pay

Likeliness to Recommend

6 /10

Pros

Reliable
Security Protects
Helps Innovate
Performance Enhancing

Oracle E-Business Suite

What is Oracle E-Business Suite?

Company Details

Book a Free Demo Today!

Oracle E-Business Suite Ratings

80 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Oracle E-Business Suite?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Discrete Manufacturing ERP

Enterprise Resource Planning - Enterprise

Accounting - Enterprise

Oracle E-Business Suite Reviews

Easy to use a little more then I would like to pay

Likeliness to Recommend

Pros

Most Popular Oracle E-Business Suite Comparisons

Salesforce Sales Cloud Enterprise

Microsoft Dynamics 365 Sales Enterprise

Oracle CX Sales

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Feature Ratings

Analytics and Reporting

Customer Service Management

Account and Contact Management

Marketing Management

Sales Management

Quote Contract and Proposal

Collaboration

Lead Management

Activity and Workflow Management

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Customization

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration