NetSuite PSA Logo
NetSuite PSA Logo
Oracle

NetSuite PSA

Composite Score
7.5 /10
CX Score
7.7 /10
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In Partnership With SelectHub

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Category
NetSuite PSA
7.5 /10

What is NetSuite PSA?

Manage the complete Bid-to-Bill process of your services business with NetSuite’s leading Professional Services Automation solutions. Designed from the ground up to serve the needs of your growing services delivery business, our solutions are easy to implement, and simple to maintain. And as your processes change, NetSuite’s powerful configurability and expanded capabilities in project management, resource management, project financials, billing and invoicing, available when you need them.

Company Details

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Awards & Recognition

NetSuite PSA won the following awards in the Professional Services Automation category

NetSuite PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

3
Since last award

73 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
86%
Conflict Resolution:
92%
Strategy & Innovation:
88%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite PSA?

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3% Negative
9% Neutral
88% Positive

Pros

  • Fair
  • Security Protects
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 79

Security

87

Reporting

84

Knowledgebase

84

Time Management

82

Task Management and Workflow

81

Process Automation

81

Billing

80

Auditability

80

Mobile Access

79

Team Collaboration

78

Project Management

78

Vendor Capability Ratings

Average 75

Ease of IT Administration

81

Quality of Features

80

Business Value Created

79

Product Strategy and Rate of Improvement

77

Breadth of Features

76

Ease of Data Integration

75

Vendor Support

75

Availability and Quality of Training

74

Ease of Implementation

70

Ease of Customization

68

Usability and Intuitiveness

67

NetSuite PSA Reviews

Yash S.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Costly and complex

Likeliness to Recommend

7 /10

What differentiates NetSuite PSA from other similar products?

Covers project management, time tracking, expense management, resource planning, and billing in one platform. Works natively with NetSuite ERP and CRM, providing a complete business management suite.

What is your favorite aspect of this product?

Suitable for growing businesses and enterprises, with multi-currency and multi-subsidiary capabilities.

What do you dislike most about this product?

Setting up and customizing NetSuite PSA can take time and may require expert consultants. Pricing can be expensive, especially for smaller businesses without existing NetSuite ERP.

What recommendations would you give to someone considering this product?

NetSuite PSA is a powerful and comprehensive solution for professional services firms, particularly those already using NetSuite ERP. It excels in financial management, project tracking, and resource planning but may not be the best choice for small businesses due to its cost and complexity. If you need an all-in-one PSA with deep financial integration, it’s a great option—though implementation and training should be factored into your decision.

Pros

  • Continually Improving Product
  • Efficient Service
  • Security Protects
  • Reliable

Cons

  • Vendor's Interest First
  • Less Transparent

Alex B.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

"Powerful Integration!

Likeliness to Recommend

8 /10

What differentiates NetSuite PSA from other similar products?

NetSuite PSA is differentiated by its integration with NetSuite ERP, providing a unified platform for project management, financials, and CRM, which enhances visibility and streamlines operations across departments.

What is your favorite aspect of this product?

My favorite aspect of NetSuite PSA is its seamless integration with NetSuite ERP, which provides a unified view of projects, financials, and resources, improving efficiency and decision-making.

What do you dislike most about this product?

One downside of NetSuite PSA is its complexity, which can lead to a steep learning curve and may require significant customization and training to fully leverage its features.

What recommendations would you give to someone considering this product?

I recommend thoroughly assessing your organization's needs and considering the level of customization required. Additionally, ensure you have the resources for training and implementation to maximize the benefits of NetSuite PSA.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Caring

Alexandre J.

  • Role: Consultant
  • Industry: Utilities
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Netsuite is a must for anyone who likes the future

Likeliness to Recommend

10 /10

What differentiates NetSuite PSA from other similar products?

The finest support available

What is your favorite aspect of this product?

Enablement

What do you dislike most about this product?

Nothing to point it out

What recommendations would you give to someone considering this product?

Totally go for it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing