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What is NetSuite PSA?
Manage the complete Bid-to-Bill process of your services business with NetSuite’s leading Professional Services Automation solutions. Designed from the ground up to serve the needs of your growing services delivery business, our solutions are easy to implement, and simple to maintain. And as your processes change, NetSuite’s powerful configurability and expanded capabilities in project management, resource management, project financials, billing and invoicing, available when you need them.
Company Details
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NetSuite PSA Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on NetSuite PSA.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
90 Plan to Renew
3
Since last award
73 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 86%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 88%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite PSA?
Pros
- Fair
- Security Protects
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Reporting
Knowledgebase
Time Management
Task Management and Workflow
Process Automation
Billing
Auditability
Mobile Access
Team Collaboration
Project Management
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
NetSuite PSA Reviews
![](https://cdn-public.softwarereviews.com/production/profile_image/2281551/original/2281551.jpg?1738835890)
Yash S.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Costly and complex
Likeliness to Recommend
What differentiates NetSuite PSA from other similar products?
Covers project management, time tracking, expense management, resource planning, and billing in one platform. Works natively with NetSuite ERP and CRM, providing a complete business management suite.
What is your favorite aspect of this product?
Suitable for growing businesses and enterprises, with multi-currency and multi-subsidiary capabilities.
What do you dislike most about this product?
Setting up and customizing NetSuite PSA can take time and may require expert consultants. Pricing can be expensive, especially for smaller businesses without existing NetSuite ERP.
What recommendations would you give to someone considering this product?
NetSuite PSA is a powerful and comprehensive solution for professional services firms, particularly those already using NetSuite ERP. It excels in financial management, project tracking, and resource planning but may not be the best choice for small businesses due to its cost and complexity. If you need an all-in-one PSA with deep financial integration, it’s a great option—though implementation and training should be factored into your decision.
Pros
- Continually Improving Product
- Efficient Service
- Security Protects
- Reliable
Cons
- Vendor's Interest First
- Less Transparent
Please tell us why you think this review should be flagged.
![](https://cdn-public.softwarereviews.com/production/profile_image/2099217/original/2099217.jpg?1738074480)
Alex B.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
"Powerful Integration!
Likeliness to Recommend
What differentiates NetSuite PSA from other similar products?
NetSuite PSA is differentiated by its integration with NetSuite ERP, providing a unified platform for project management, financials, and CRM, which enhances visibility and streamlines operations across departments.
What is your favorite aspect of this product?
My favorite aspect of NetSuite PSA is its seamless integration with NetSuite ERP, which provides a unified view of projects, financials, and resources, improving efficiency and decision-making.
What do you dislike most about this product?
One downside of NetSuite PSA is its complexity, which can lead to a steep learning curve and may require significant customization and training to fully leverage its features.
What recommendations would you give to someone considering this product?
I recommend thoroughly assessing your organization's needs and considering the level of customization required. Additionally, ensure you have the resources for training and implementation to maximize the benefits of NetSuite PSA.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Caring
Please tell us why you think this review should be flagged.
Alexandre J.
- Role: Consultant
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Netsuite is a must for anyone who likes the future
Likeliness to Recommend
What differentiates NetSuite PSA from other similar products?
The finest support available
What is your favorite aspect of this product?
Enablement
What do you dislike most about this product?
Nothing to point it out
What recommendations would you give to someone considering this product?
Totally go for it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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