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Oracle CX Sales Logo
Oracle

Oracle CX Sales

8.3 /10
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Oracle CX Sales
8.3 /10

What is Oracle CX Sales?

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

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Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

81 Likeliness to Recommend

1
Since last award

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

4% Negative
6% Neutral
90% Positive

Pros

  • Respectful
  • Security Protects
  • Helps Innovate
  • Reliable

Feature Ratings

Average 82

Lead Management

85

Customer Service Management

84

Telephony and Call Center Management

84

Sales Management

83

Analytics and Reporting

83

Marketing Management

82

Account and Contact Management

82

Activity and Workflow Management

82

Quote Contract and Proposal

81

Collaboration

80

Mobile

76

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Business Value Created

83

Usability and Intuitiveness

82

Vendor Support

81

Ease of Data Integration

80

Breadth of Features

80

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Customization

78

Product Strategy and Rate of Improvement

78

Oracle CX Sales Reviews

Rahul S.

  • Role: Finance
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

Oracle CRM has a fantastic user interface. Tracking records and activities are displayed on the dashboard. It easily communicates with other sales applications. Everything is intended for CXS

What is your favorite aspect of this product?

Oracle has all of the solutions for your business, and my favourite of their products is Fusion Cloud. As previously stated, it is the best in terms of security and priority; it aids us in business processes.

What do you dislike most about this product?

During difficult times, I occasionally encountered support issues. When I needed immediate assistance, I received a slow response. Support is the company's public face, and it should be prioritized.

What recommendations would you give to someone considering this product?

Oracle CRM has an excellent user interface. The dashboard displays tracking records and activities. It communicates easily with other sales applications. It's all designed for cxs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Sahil S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Great Sales lifecycle product.

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

Few features like customer data management, sales lifecycle tracking, vendor and quote management along with the reporting features it provides makes it a great product to use ahead of any other sales product.

What is your favorite aspect of this product?

Customised reporting options is my favorite aspect.

What do you dislike most about this product?

The integration with any other sales software is not very easy. Also, the development team needs to work on the UI of the product as it seems to be a bit outdated.

What recommendations would you give to someone considering this product?

Overall it is a great product to be used for order processing, management and tracking.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jeremy P.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Good software with a room of improvements.

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

Its user interface is meant to minimize interruptions so that sellers may concentrate on the appropriate offers at the right time. In order to build a full customer picture that sellers can rely on and use to deliver more pertinent customer experiences, Oracle CX Sales combines data from across the company, layers on third-party data, and applies real-time market signals.

What is your favorite aspect of this product?

Additionally, we develop BI-related reports and analytics that assist managers in keeping track of and getting a broad perspective on everything that occurs in the system. Constructing unique solutions and integrating them with different systems, such as core banking and numerous others. It compiles all customer, account, lead, opportunity, and service request data in one location and links it effectively.

What do you dislike most about this product?

It is not very adaptable Use the built-in configuration tools at your own risk; Oracle has a habit of breaking even the most basic, non-customized components every three months. A mobile app's functionality is incredibly constrained and hardly any web app tools are offered. It is just the product in general really. It is extremely complicated and hinders our ability to offer our users value.

What recommendations would you give to someone considering this product?

In particular, its performance management was helpful in creating a baseline and assessing the sales team. We employed customer data management when we had an internal business use case that required us to comprehend, store, and retrieve customer data in order to improve our connections with customers.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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