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Oracle CX Sales Logo
Oracle

Oracle CX Sales

8.3 /10
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Oracle CX Sales
8.3 /10

What is Oracle CX Sales?

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

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Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

81 Likeliness to Recommend

1
Since last award

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

4% Negative
6% Neutral
90% Positive

Pros

  • Respectful
  • Security Protects
  • Helps Innovate
  • Reliable

Feature Ratings

Average 82

Lead Management

85

Customer Service Management

84

Telephony and Call Center Management

84

Sales Management

83

Analytics and Reporting

83

Marketing Management

82

Account and Contact Management

82

Activity and Workflow Management

82

Quote Contract and Proposal

81

Collaboration

80

Mobile

76

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Business Value Created

83

Usability and Intuitiveness

82

Vendor Support

81

Ease of Data Integration

80

Breadth of Features

80

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Customization

78

Product Strategy and Rate of Improvement

78

Oracle CX Sales Reviews

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Dec 2022

Great product !!

Likeliness to Recommend

8 /10

Pros

  • Friendly Negotiation
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Anjali S.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Efficient for sales purposes

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

Interface is awesome, Dashboard is great. Tracking results provided by the software is great. Wide support functionality. Stabilizes operation performance. Optimized solution for sales, PR and marketing.

What is your favorite aspect of this product?

The user interface is very user friendly. Integration possibilities with oracle products are also available. It helps in automating tradeflows and it provides selling technique and service provision.

What do you dislike most about this product?

Sometimes there is inconsistency between UI and functionality. The dashboard performance is also slow at times. Sometimes system hangs while using it.

What recommendations would you give to someone considering this product?

Choose this product to solve problems such as, product functionality, service expertise and performance. The breadth of services it provides is amazing for sales and marketing, Also if your organization uses other oracle softwares then you should go for this product.

Pros

  • Enables Productivity
  • Effective Service
  • Saves Time
  • Respectful

Cons

  • Less Performance Enhancing

Akshitha A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

A complete package for any sales driven company.

Likeliness to Recommend

7 /10

What differentiates Oracle CX Sales from other similar products?

Innovative and accurate Sales Prediction and forecasting. We have not seen these features working to perfection on other similar products

What is your favorite aspect of this product?

Customer data management and sales cataloging

What do you dislike most about this product?

Integration with few ERPs is not easy

What recommendations would you give to someone considering this product?

Go for trial version before deciding on the purchase.There are too many good features to consider.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

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