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Oracle CX Sales Logo
Oracle

Oracle CX Sales

8.3 /10
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Oracle CX Sales
8.3 /10

What is Oracle CX Sales?

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

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Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

81 Likeliness to Recommend

1
Since last award

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

4% Negative
6% Neutral
90% Positive

Pros

  • Respectful
  • Security Protects
  • Helps Innovate
  • Reliable

Feature Ratings

Average 82

Lead Management

85

Customer Service Management

84

Telephony and Call Center Management

84

Sales Management

83

Analytics and Reporting

83

Marketing Management

82

Account and Contact Management

82

Activity and Workflow Management

82

Quote Contract and Proposal

81

Collaboration

80

Mobile

76

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Business Value Created

83

Usability and Intuitiveness

82

Vendor Support

81

Ease of Data Integration

80

Breadth of Features

80

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Customization

78

Product Strategy and Rate of Improvement

78

Oracle CX Sales Reviews

Martin S.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

A great tool for improving business efectiveness

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

It has a very robust mobile platform with a very intuitive and user-friendly interface.

What is your favorite aspect of this product?

How easy it was to set up. It's also a very flexible platform.

What do you dislike most about this product?

We had some troubles at first with the messaging section, but customer support was very kind and gave us a quick solution.

What recommendations would you give to someone considering this product?

Make sure that during the implementation process it can be integrated with open source CI/CD tool.

Pros

  • Friendly Negotiation
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Chigozirim O.

  • Role: C-Level
  • Industry: Banking
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2021

Easy to use, but a bit pricey.

Likeliness to Recommend

8 /10

What differentiates Oracle CX Sales from other similar products?

It provides the ability to view our customer profiles in a holistic view

What is your favorite aspect of this product?

We can create a sales pipeline, task, all user sales activities report, and automation for old sales data updating.

What do you dislike most about this product?

not having solution verticals as we had in Siebel CRM

What recommendations would you give to someone considering this product?

Once you have the proper budget then go for it.

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Francis B.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Transformed our business overnight

Likeliness to Recommend

7 /10

What differentiates Oracle CX Sales from other similar products?

The whole experience: Sales teams were friendly and not pushy during the sale They helped us thru self-inflicted issues Engaged with us on training and CABS Quarterly updates provide us with continued tools to grow our business, even though we only utilize <25% of the capabilities they provide us

What is your favorite aspect of this product?

The Business Intelligence Reporting

What do you dislike most about this product?

Business Plans, Sales Quotas, and Territory Management need a lot of work...............but getting better!

What recommendations would you give to someone considering this product?

Do your research, and don't buy a product based just on the Sales Pitch. Challenge the Sales teams each step of the way, only buy when you have crossed everything off your list.

Pros

  • Friendly Negotiation
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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