In Partnership With SelectHub
What is Oracle CX Sales?
Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.
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In Partnership With SelectHub
Oracle CX Sales Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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81 Likeliness to Recommend
1
Since last award
94 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle CX Sales?
Pros
- Respectful
- Security Protects
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Customer Service Management
Telephony and Call Center Management
Sales Management
Analytics and Reporting
Marketing Management
Account and Contact Management
Activity and Workflow Management
Quote Contract and Proposal
Collaboration
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Oracle CX Sales Reviews
Martin S.
- Role: Sales Marketing
- Industry: Biotechnology
- Involvement: Business Leader or Manager
Submitted Jun 2021
A great tool for improving business efectiveness
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
It has a very robust mobile platform with a very intuitive and user-friendly interface.
What is your favorite aspect of this product?
How easy it was to set up. It's also a very flexible platform.
What do you dislike most about this product?
We had some troubles at first with the messaging section, but customer support was very kind and gave us a quick solution.
What recommendations would you give to someone considering this product?
Make sure that during the implementation process it can be integrated with open source CI/CD tool.
Pros
- Friendly Negotiation
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Chigozirim O.
- Role: C-Level
- Industry: Banking
- Involvement: Initial Implementation
Submitted Jun 2021
Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
It provides the ability to view our customer profiles in a holistic view
What is your favorite aspect of this product?
We can create a sales pipeline, task, all user sales activities report, and automation for old sales data updating.
What do you dislike most about this product?
not having solution verticals as we had in Siebel CRM
What recommendations would you give to someone considering this product?
Once you have the proper budget then go for it.
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Francis B.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jun 2021
Transformed our business overnight
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
The whole experience: Sales teams were friendly and not pushy during the sale They helped us thru self-inflicted issues Engaged with us on training and CABS Quarterly updates provide us with continued tools to grow our business, even though we only utilize <25% of the capabilities they provide us
What is your favorite aspect of this product?
The Business Intelligence Reporting
What do you dislike most about this product?
Business Plans, Sales Quotas, and Territory Management need a lot of work...............but getting better!
What recommendations would you give to someone considering this product?
Do your research, and don't buy a product based just on the Sales Pitch. Challenge the Sales teams each step of the way, only buy when you have crossed everything off your list.
Pros
- Friendly Negotiation
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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