In Partnership With SelectHub
What is Oracle CX Sales?
Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.
Company Details
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In Partnership With SelectHub
Oracle CX Sales Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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81 Likeliness to Recommend
1
Since last award
94 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle CX Sales?
Pros
- Respectful
- Security Protects
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Customer Service Management
Telephony and Call Center Management
Sales Management
Analytics and Reporting
Marketing Management
Account and Contact Management
Activity and Workflow Management
Quote Contract and Proposal
Collaboration
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Oracle CX Sales Reviews
Ashish T.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Jun 2021
Fantastic product!
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Fantastic product!
What is your favorite aspect of this product?
Fantastic product!
What do you dislike most about this product?
Nothing that I don't like about this software
What recommendations would you give to someone considering this product?
Fantastic product!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2021
All in all not to recommend.
Likeliness to Recommend
Pros
- Includes Product Enhancements
- Trustworthy
- Caring
- Respectful
Cons
- Less Efficient Service
- Inhibits Innovation
- Slower Product Innovation
Please tell us why you think this review should be flagged.
David L.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Jun 2021
Worthwhile Consideration for CRM
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Oracle CX Sales is one of many products from Oracle. Other companies that provide similar products focus only on those products which may offer different features or customizations more suitable to your organization.
What is your favorite aspect of this product?
There is a lot of potential with the product's capabilities.
What do you dislike most about this product?
Integrations with other products are not as simple as you might expect.
What recommendations would you give to someone considering this product?
Oracle CX Sales can offer a lot to your organization, but make sure it is a good fit. I would definitely recommend comparing multiple products to ensure you choose the best one for your specific needs.
Pros
- Includes Product Enhancements
- Reliable
- Caring
- Acts with Integrity
Cons
- Vendor Friendly Policies
- Vendor's Interest First
- Less Generous
Please tell us why you think this review should be flagged.
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