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Oracle CX Sales Logo
Oracle

Oracle CX Sales

8.3 /10
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Oracle CX Sales
8.3 /10

What is Oracle CX Sales?

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

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Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

81 Likeliness to Recommend

1
Since last award

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

4% Negative
6% Neutral
90% Positive

Pros

  • Respectful
  • Security Protects
  • Helps Innovate
  • Reliable

Feature Ratings

Average 82

Lead Management

85

Customer Service Management

84

Telephony and Call Center Management

84

Sales Management

83

Analytics and Reporting

83

Marketing Management

82

Account and Contact Management

82

Activity and Workflow Management

82

Quote Contract and Proposal

81

Collaboration

80

Mobile

76

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Business Value Created

83

Usability and Intuitiveness

82

Vendor Support

81

Ease of Data Integration

80

Breadth of Features

80

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Customization

78

Product Strategy and Rate of Improvement

78

Oracle CX Sales Reviews

Ashish T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

Fantastic product!

What is your favorite aspect of this product?

Fantastic product!

What do you dislike most about this product?

Nothing that I don't like about this software

What recommendations would you give to someone considering this product?

Fantastic product!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Vendor Selection and Purchasing
Validated Review
Anonymous Reviewer

Submitted Jun 2021

All in all not to recommend.

Likeliness to Recommend

6 /10

Pros

  • Includes Product Enhancements
  • Trustworthy
  • Caring
  • Respectful

Cons

  • Less Efficient Service
  • Inhibits Innovation
  • Slower Product Innovation

David L.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Worthwhile Consideration for CRM

Likeliness to Recommend

7 /10

What differentiates Oracle CX Sales from other similar products?

Oracle CX Sales is one of many products from Oracle. Other companies that provide similar products focus only on those products which may offer different features or customizations more suitable to your organization.

What is your favorite aspect of this product?

There is a lot of potential with the product's capabilities.

What do you dislike most about this product?

Integrations with other products are not as simple as you might expect.

What recommendations would you give to someone considering this product?

Oracle CX Sales can offer a lot to your organization, but make sure it is a good fit. I would definitely recommend comparing multiple products to ensure you choose the best one for your specific needs.

Pros

  • Includes Product Enhancements
  • Reliable
  • Caring
  • Acts with Integrity

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First
  • Less Generous

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