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Oracle CX Sales Logo
Oracle

Oracle CX Sales

8.3 /10
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Category
Oracle CX Sales
8.3 /10

What is Oracle CX Sales?

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

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Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

81 Likeliness to Recommend

1
Since last award

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

4% Negative
6% Neutral
90% Positive

Pros

  • Respectful
  • Security Protects
  • Helps Innovate
  • Reliable

Feature Ratings

Average 82

Lead Management

85

Customer Service Management

84

Telephony and Call Center Management

84

Sales Management

83

Analytics and Reporting

83

Marketing Management

82

Account and Contact Management

82

Activity and Workflow Management

82

Quote Contract and Proposal

81

Collaboration

80

Mobile

76

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Business Value Created

83

Usability and Intuitiveness

82

Vendor Support

81

Ease of Data Integration

80

Breadth of Features

80

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Customization

78

Product Strategy and Rate of Improvement

78

Oracle CX Sales Reviews

Jasmine C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A tool that empowers you to close more deals

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

The tool has an automatic configuration process that has a built-in optimal product mix service. Which enables you to generate sales irrespective of market scenarios. The tool is also supported on all platforms with customer support available on the go. The assets also include a document designer, a contract management panel, and language flexibility with electronic signatures.

What is your favorite aspect of this product?

The program is very helpful in engaging the customers and keeping a record of every client and its related activities. The tool also provides an integrated system of Customer relationship management (CRM), Digital Commerce/ Ecommerce integration with oracle, Enterprise resource planning integration along with web assistance and services.

What do you dislike most about this product?

Urgent support is not available there is usually a delay from 24 to 48 hrs for proper rectification of your problem. The tool is effective only during the initial engagement stage after some time and data compiled there is not much of a benefit. The UI is very basic and dull with a lot of navigation expertise required to run the tool effectively.

What recommendations would you give to someone considering this product?

Easy to use with a real-time sales performance indicator.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Saves Time

Jose R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A tool that empowers you to close more deals

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

The tool has an automatic configuration process that has a built-in optimal product mix service. Which enables you to generate sales irrespective of market scenarios. The tool is also supported on all platforms with customer support available on the go. The assets also include a document designer, a contract management panel, and language flexibility with electronic signatures.

What is your favorite aspect of this product?

The program is very helpful in engaging the customers and keeping a record of every client and its related activities. The tool also provides an integrated system of Customer relationship management (CRM), Digital Commerce/ Ecommerce integration with oracle, Enterprise resource planning integration along with web assistance and services. Easy to use with a real-time sales performance indicator.

What do you dislike most about this product?

Urgent support is not available there is usually a delay from 24 to 48 hrs for proper rectification of your problem. The tool is effective only during the initial engagement stage after some time and data compiled there is not much of a benefit.

What recommendations would you give to someone considering this product?

Mobile support and usability have made the tool very useful when you are on the go but the system is very slow and is unable to cope with real-time data. Data Import and Export Features should also be included for better feasibility. The tool also lacks API integration which should allow it to connect with other related programs.

Pros

  • Effective Service
  • Respectful
  • Client's Interest First
  • Helps Innovate
  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2022

Highly useful product with wide range of features!

Likeliness to Recommend

7 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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