In Partnership With SelectHub
What is Oracle CX Sales?
Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.
Company Details
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In Partnership With SelectHub
Oracle CX Sales Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Oracle CX Sales.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
94 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle CX Sales?
Pros
- Security Protects
- Respectful
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Customer Service Management
Telephony and Call Center Management
Sales Management
Analytics and Reporting
Marketing Management
Account and Contact Management
Activity and Workflow Management
Quote Contract and Proposal
Collaboration
Mobile
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Oracle CX Sales Reviews
Jeremy P.
- Role: Industry Specific Role
- Industry: Media
- Involvement: End User of Application
Submitted Dec 2022
Good software with a room of improvements.
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Its user interface is meant to minimize interruptions so that sellers may concentrate on the appropriate offers at the right time. In order to build a full customer picture that sellers can rely on and use to deliver more pertinent customer experiences, Oracle CX Sales combines data from across the company, layers on third-party data, and applies real-time market signals.
What is your favorite aspect of this product?
Additionally, we develop BI-related reports and analytics that assist managers in keeping track of and getting a broad perspective on everything that occurs in the system. Constructing unique solutions and integrating them with different systems, such as core banking and numerous others. It compiles all customer, account, lead, opportunity, and service request data in one location and links it effectively.
What do you dislike most about this product?
It is not very adaptable Use the built-in configuration tools at your own risk; Oracle has a habit of breaking even the most basic, non-customized components every three months. A mobile app's functionality is incredibly constrained and hardly any web app tools are offered. It is just the product in general really. It is extremely complicated and hinders our ability to offer our users value.
What recommendations would you give to someone considering this product?
In particular, its performance management was helpful in creating a baseline and assessing the sales team. We employed customer data management when we had an internal business use case that required us to comprehend, store, and retrieve customer data in order to improve our connections with customers.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Japeth M.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
Benmeficail CRM Platform
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Oracle CX Sales is professional in establishing lasting relationships with all persons in the company, and outside market.
What is your favorite aspect of this product?
Oracle CX Sales is the practical way of creating more innovations in the company.
What do you dislike most about this product?
Oracle CX Sales is qualitative in making all the sales decisions through suitable customer relations.
What recommendations would you give to someone considering this product?
Oracle CX Sales is protective, and it ensure quality CRM services are offered to customers without challenges.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Victorien k.
- Role: Student Academic
- Industry: Education
- Involvement: Vendor Selection and Purchasing
Submitted Apr 2022
Likeliness to Recommend
Pros
- Efficient Service
- Caring
- Generous Negotitation
- Continually Improving Product
Please tell us why you think this review should be flagged.
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