Oracle CX Sales Logo
Oracle CX Sales Logo
Oracle

Oracle CX Sales

Composite Score
8.5 /10
CX Score
8.7 /10
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Oracle CX Sales
8.5 /10

What is Oracle CX Sales?

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

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Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

6% Negative
6% Neutral
88% Positive

Pros

  • Security Protects
  • Respectful
  • Reliable
  • Helps Innovate

Feature Ratings

Average 82

Lead Management

85

Customer Service Management

84

Telephony and Call Center Management

84

Sales Management

83

Analytics and Reporting

83

Marketing Management

82

Account and Contact Management

82

Activity and Workflow Management

82

Quote Contract and Proposal

81

Collaboration

80

Mobile

76

Vendor Capability Ratings

Average 81

Business Value Created

83

Ease of Implementation

83

Quality of Features

83

Usability and Intuitiveness

82

Vendor Support

81

Ease of Data Integration

80

Breadth of Features

80

Ease of IT Administration

79

Ease of Customization

78

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Oracle CX Sales Reviews

Jeremy P.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Good software with a room of improvements.

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

Its user interface is meant to minimize interruptions so that sellers may concentrate on the appropriate offers at the right time. In order to build a full customer picture that sellers can rely on and use to deliver more pertinent customer experiences, Oracle CX Sales combines data from across the company, layers on third-party data, and applies real-time market signals.

What is your favorite aspect of this product?

Additionally, we develop BI-related reports and analytics that assist managers in keeping track of and getting a broad perspective on everything that occurs in the system. Constructing unique solutions and integrating them with different systems, such as core banking and numerous others. It compiles all customer, account, lead, opportunity, and service request data in one location and links it effectively.

What do you dislike most about this product?

It is not very adaptable Use the built-in configuration tools at your own risk; Oracle has a habit of breaking even the most basic, non-customized components every three months. A mobile app's functionality is incredibly constrained and hardly any web app tools are offered. It is just the product in general really. It is extremely complicated and hinders our ability to offer our users value.

What recommendations would you give to someone considering this product?

In particular, its performance management was helpful in creating a baseline and assessing the sales team. We employed customer data management when we had an internal business use case that required us to comprehend, store, and retrieve customer data in order to improve our connections with customers.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Japeth M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Benmeficail CRM Platform

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

Oracle CX Sales is professional in establishing lasting relationships with all persons in the company, and outside market.

What is your favorite aspect of this product?

Oracle CX Sales is the practical way of creating more innovations in the company.

What do you dislike most about this product?

Oracle CX Sales is qualitative in making all the sales decisions through suitable customer relations.

What recommendations would you give to someone considering this product?

Oracle CX Sales is protective, and it ensure quality CRM services are offered to customers without challenges.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Victorien k.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Apr 2022

Likeliness to Recommend

8 /10

Pros

  • Efficient Service
  • Caring
  • Generous Negotitation
  • Continually Improving Product

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