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Oracle CX Sales Logo
Oracle

Oracle CX Sales

8.3 /10
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Oracle CX Sales
8.3 /10

What is Oracle CX Sales?

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

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Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

81 Likeliness to Recommend

1
Since last award

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

4% Negative
6% Neutral
90% Positive

Pros

  • Respectful
  • Security Protects
  • Helps Innovate
  • Reliable

Feature Ratings

Average 82

Lead Management

85

Customer Service Management

84

Telephony and Call Center Management

84

Sales Management

83

Analytics and Reporting

83

Marketing Management

82

Account and Contact Management

82

Activity and Workflow Management

82

Quote Contract and Proposal

81

Collaboration

80

Mobile

76

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Business Value Created

83

Usability and Intuitiveness

82

Vendor Support

81

Ease of Data Integration

80

Breadth of Features

80

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Customization

78

Product Strategy and Rate of Improvement

78

Oracle CX Sales Reviews

Japeth M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Benmeficail CRM Platform

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

Oracle CX Sales is professional in establishing lasting relationships with all persons in the company, and outside market.

What is your favorite aspect of this product?

Oracle CX Sales is the practical way of creating more innovations in the company.

What do you dislike most about this product?

Oracle CX Sales is qualitative in making all the sales decisions through suitable customer relations.

What recommendations would you give to someone considering this product?

Oracle CX Sales is protective, and it ensure quality CRM services are offered to customers without challenges.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Victorien k.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Apr 2022

Likeliness to Recommend

8 /10

Pros

  • Efficient Service
  • Caring
  • Generous Negotitation
  • Continually Improving Product

James C.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Simple workplace tool that boost sales

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

Products are simple to market. Easy to create a customer center and customers. Monitoring the selling process from marketing through customer order. Create reports and analytics for prospects, sales, and maintenance requests. Strong integration with some other Oracle services and third-party applications.

What is your favorite aspect of this product?

We utilize it in entire business of sales process, beginning with marketing, leads, and prospects and ending with selling products or services. We also assist use service order component in handling client requests and resolving them as reports. In addition, creating future plans to expand the business's performance. Creating unique solutions and combining them with existing systems such as banking facilities and others.

What do you dislike most about this product?

Including tabular views within pages. Handle fields such as hidden, updates, necessary in a speedier manner, which really is currently sluggish. Don't forget to include contact data in custom entities.

What recommendations would you give to someone considering this product?

Oracle CX is really the finest in the industry for Sales and Support, particularly when it comes to interfacing with other platforms. This has a reliable and large repository which can manage a large amount of data. It collects and organizes all client, accounts, prospect, opportunity, and service management statistics in one location.

Pros

  • Trustworthy
  • Effective Service
  • Saves Time
  • Client's Interest First

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