Oracle

Oracle CX Sales

Composite Score

8.0 /10

CX Score

8.2 /10

172 Reviews Write a Review

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What is Oracle CX Sales?

Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

Filter By

3 Top Rated Capabilities

5 Top Rated Features

2024

2 Top Rated Capabilities

3 Top Rated Features

2023

4 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

94 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 81%
Conflict Resolution:: 85%
Strategy & Innovation:: 89%
Service Experience:: 87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

6% Negative

7% Neutral

87% Positive

Pros

Respectful
Reliable
Inspires Innovation
Security Protects

Feature Ratings

Average 82

Lead Management

Sales Management

Telephony and Call Center Management

Customer Service Management

Analytics and Reporting

Activity and Workflow Management

Marketing Management

Account and Contact Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Oracle CX Sales Reviews

Kasey K.

Role: Sales Marketing
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

Awesome product for a sales team!

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

This program has many capabilities and features that are useful for any business. It is more efficient than any other software that I have used to track sales.

What is your favorite aspect of this product?

The ability to utilize and track insights from our marketing and sales dept make this product one of my absolute favorites.

What do you dislike most about this product?

I would like a little more personalization when it comes to this program.

What recommendations would you give to someone considering this product?

If you need a quality program to track your products and sales, this one will not disappoint.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2021

Oracle is a powerful business software tool.

Likeliness to Recommend

5 /10

Pros

Reliable
Helps Innovate
Continually Improving Product
Enables Productivity

Cons

Under Delivered

Camille D.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

once youm learn it it does save time

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

it populates other pages

What is your favorite aspect of this product?

the mobile usgae

What do you dislike most about this product?

its techy and there is learning curve

What recommendations would you give to someone considering this product?

I would recomened to other businesss

Pros

Reliable
Enables Productivity
Efficient Service
Respectful

Oracle CX Sales

What is Oracle CX Sales?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Emotional Footprint Champion

Oracle CX Sales Ratings

82 Likeliness to Recommend

94 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Oracle CX Sales?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Oracle CX Sales Reviews

Kasey K.

Awesome product for a sales team!

Likeliness to Recommend

Pros

Oracle is a powerful business software tool.

Likeliness to Recommend

Pros

Cons

Camille D.

once youm learn it it does save time

Likeliness to Recommend

Pros

Most Popular Oracle CX Sales Comparisons

Salesforce Sales Cloud Enterprise

Microsoft Dynamics 365 Sales Enterprise

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

1
Since last award

Feature Ratings

Lead Management

Sales Management

Telephony and Call Center Management

Customer Service Management

Analytics and Reporting

Activity and Workflow Management

Marketing Management

Account and Contact Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement