Oracle CX Sales Logo
Oracle CX Sales Logo
Oracle

Oracle CX Sales

Composite Score
8.0 /10
CX Score
8.2 /10
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Category
Oracle CX Sales
8.0 /10

What is Oracle CX Sales?

Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

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Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

6% Negative
6% Neutral
88% Positive

Pros

  • Security Protects
  • Respectful
  • Reliable
  • Helps Innovate

Feature Ratings

Average 82

Lead Management

85

Customer Service Management

84

Telephony and Call Center Management

84

Sales Management

83

Analytics and Reporting

83

Marketing Management

82

Account and Contact Management

82

Activity and Workflow Management

82

Quote Contract and Proposal

81

Collaboration

80

Mobile

76

Vendor Capability Ratings

Average 81

Business Value Created

83

Ease of Implementation

83

Quality of Features

83

Usability and Intuitiveness

82

Vendor Support

81

Ease of Data Integration

81

Breadth of Features

80

Ease of IT Administration

79

Ease of Customization

79

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Oracle CX Sales Reviews

Francis B.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Transformed our business overnight

Likeliness to Recommend

7 /10

What differentiates Oracle CX Sales from other similar products?

The whole experience: Sales teams were friendly and not pushy during the sale They helped us thru self-inflicted issues Engaged with us on training and CABS Quarterly updates provide us with continued tools to grow our business, even though we only utilize <25% of the capabilities they provide us

What is your favorite aspect of this product?

The Business Intelligence Reporting

What do you dislike most about this product?

Business Plans, Sales Quotas, and Territory Management need a lot of work...............but getting better!

What recommendations would you give to someone considering this product?

Do your research, and don't buy a product based just on the Sales Pitch. Challenge the Sales teams each step of the way, only buy when you have crossed everything off your list.

Pros

  • Friendly Negotiation
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2021

Adds value but the adoption is not easy

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Enables Productivity
  • Inspires Innovation
  • Respectful

Cons

  • Commodity Features
  • Less Efficient Service
  • Less Caring

Chigozirim O.

  • Role: C-Level
  • Industry: Banking
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2021

Easy to use, but a bit pricey.

Likeliness to Recommend

8 /10

What differentiates Oracle CX Sales from other similar products?

It provides the ability to view our customer profiles in a holistic view

What is your favorite aspect of this product?

We can create a sales pipeline, task, all user sales activities report, and automation for old sales data updating.

What do you dislike most about this product?

not having solution verticals as we had in Siebel CRM

What recommendations would you give to someone considering this product?

Once you have the proper budget then go for it.

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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