Oracle Commerce Logo Award Winner Product Badge
Oracle Commerce Logo Award Winner Product Badge
Oracle

Oracle Commerce

Composite Score
8.6 /10
CX Score
8.8 /10
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Category
Oracle Commerce
8.6 /10

What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

Company Details

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Awards & Recognition

Oracle Commerce won the following awards in the B2C eCommerce category

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Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

1% Negative
7% Neutral
92% Positive

Pros

  • Acts with Integrity
  • Effective Service
  • Fair
  • Trustworthy

Feature Ratings

Average 80

Catalog Management

83

Order Management

83

Content Localization

81

Retargeting Capabilities

80

Payment Processing

80

Reporting and Analytics

79

Order Portal

79

Predictive Recommendations

79

Integrated Search

79

Microsite Management

78

Content Management

78

Vendor Capability Ratings

Average 79

Ease of Implementation

82

Business Value Created

81

Breadth of Features

81

Quality of Features

80

Ease of Customization

80

Ease of Data Integration

79

Ease of IT Administration

79

Usability and Intuitiveness

78

Availability and Quality of Training

78

Vendor Support

75

Product Strategy and Rate of Improvement

73

Oracle Commerce Reviews

Meet D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

More Capabilities, more Features with less price

Likeliness to Recommend

10 /10

What differentiates Oracle Commerce from other similar products?

Due to its robust capabilities, extensive feature set, and strong vendor support. Moreover, its seamless integration with various systems and easy to customize makes it a preferred choice for businesses.

What is your favorite aspect of this product?

My favorite aspect is we can create dynamic and engaging online shopping experiences. From catalog management to order processing and analytics, it also offers range of tools to streamline e-commerce operations and drive business growth.

What do you dislike most about this product?

By providing more customizable options for smaller businesses or those with less requirements.

What recommendations would you give to someone considering this product?

Just one thing "Go for it"

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sadaharu K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Leverage customer insights for effective marketing

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

By connecting online and offline interactions, it paints a holistic picture that was previously unattainable. Planners can analyze how marketing touchpoints influence purchasing across channels. This perspective shows what drives loyalty and spending. Other platforms only show a fragmented view that doesn't consider omnichannel behaviors. You can explore data from different angles using filtering and sorting capabilities until the most impactful trends emerge. Customizable charts with drill-down metrics provide a clear visual understanding. The easy navigation empowers planners of all experience levels to make informed decisions.

What is your favorite aspect of this product?

Gathering actionable customer intelligence is critical to developing effective campaigns as a marketing planner. Oracle Commerce provides strategic insights to truly understand buying behaviors and identify growth opportunities. Its robust analytics and reporting capabilities allow them to pinpoint the most effective levers to grow their business. I really like how Oracle Commerce makes it easy to extract insights. Pre-built reports and intuitive dashboards make it easy to identify buying patterns across segments.

What do you dislike most about this product?

The learning curve is steep, but continued improvements may help new users get up to speed more quickly. Additional guided tutorials or coaching support may help accelerate proficiency. However, the powerful analytics of Oracle Commerce certainly outweigh this minor limitation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Karen L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Automate Secure Online Shopping Processes

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

Oracle Commerce is a leading marketing automation platform with an easy-to-use interface, deep integration capabilities, and advanced segmentation tools. Its automation capabilities allow you to create targeted workflows that respond to customer actions such as abandoned carts, product browsing, or purchases, ensuring that your communications remain highly relevant and contextual.

What is your favorite aspect of this product?

You can quickly create and launch automated campaigns without extensive coding or technical expertise using a drag-and-drop workflow builder and pre-built templates. In addition, the platform's robust reporting and analytics capabilities provide valuable insights into customer behavior, allowing you to continually optimize your workflows for maximum impact.

What do you dislike most about this product?

What is lacking is the complexity of managing and maintaining multiple workflows, especially for organizations with a large and diverse customer base. As the number of automated campaigns increases, the process of monitoring and updating them can become more challenging, potentially requiring additional resources or automation tools to streamline the process.

What recommendations would you give to someone considering this product?

For managers looking to deliver seamless and personalized ecommerce experiences, Oracle Commerce's automation capabilities are an invaluable asset. With the ability to create automated workflows triggered by specific customer actions, you can ensure that your communications are timely, relevant, and engaging, fostering stronger customer relationships and increasing conversions. With its user-friendly interface, extensive integration options, and robust analytics, the platform is an effective tool for any size business to ensure a positive return on investment and competitive advantage in the dynamic online retail environment.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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