Oracle Commerce Logo Award Winner Product Badge
Oracle Commerce Logo Award Winner Product Badge
Oracle

Oracle Commerce

Composite Score
8.6 /10
CX Score
8.8 /10
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Category
Oracle Commerce
8.6 /10

What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

Company Details

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Awards & Recognition

Oracle Commerce won the following awards in the B2B eCommerce category

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Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

79 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
83%
Conflict Resolution:
94%
Strategy & Innovation:
85%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

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3% Negative
7% Neutral
90% Positive

Pros

  • Acts with Integrity
  • Effective Service
  • Fair
  • Trustworthy

Feature Ratings

Average 80

Multi-Language Support

85

Guided Selling

83

Catalog Management

83

Order Management

83

ERP Integration

81

Content Localization

81

Payment Processing

80

Reporting and Analytics

79

Shopping Cart Management

79

Integrated Search

79

Multi-Storefront

78

Vendor Capability Ratings

Average 78

Ease of Implementation

82

Business Value Created

81

Breadth of Features

80

Quality of Features

80

Ease of Customization

80

Ease of Data Integration

79

Ease of IT Administration

78

Availability and Quality of Training

77

Usability and Intuitiveness

77

Vendor Support

74

Product Strategy and Rate of Improvement

72

Oracle Commerce Reviews

Layla M.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Oracle CX, tool for customer relations management.

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

Comprehensive analytics helps us to visualize track and act on trends in real time. The other benefits are that there you work on all mobile platform, which allows us to access our customer data they have provided us of their products and promotions according to customer need. The most important benefit is availability on Android and iOS devices.

What is your favorite aspect of this product?

Oracle CX sales help customers all over buying processes. It also helps with help in the closing of many deals in a short time. They are very good in customer data management. Their pricing is also affordable and they get customer issues before and after selling and solve them immediately.

What do you dislike most about this product?

The free trial and freemium version are not available. There is lack of enough tutorials. The new sales member requires some user training because some features are complex in use. There is missing of add address fields in some objects. They have tables view inside pages which is not. The communication between supplier and customer is not so good. It takes time in sending messages when we confirm order.

What recommendations would you give to someone considering this product?

I would recommend Oracle CX because it is excellent in customer relationship management tool and sales forecasting. Oracle Cloud Infrastructure is best in the market for sales and service especially integrating with other systems .it can handle a bunch of data because it has big database

Pros

  • Reliable
  • Caring
  • Client Friendly Policies
  • Altruistic

Emma J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Great solution for ecommerce platform

Likeliness to Recommend

7 /10

What differentiates Oracle Commerce from other similar products?

It is a powerful solution with powerful features to deliver results and manage everything smoothly and have it under control. You can use this one B2B or B2C businesses. Shipping charges, tax and cart calculations are there, you can manage finance with ease. There are a long list features that helps you to make the most of it but in short, a great solution for your ecommerce platform.

What is your favorite aspect of this product?

Oracle XC commerce is one of the big names in ecommerce management solutions that are best in the field and mostly suitable for large firms and organization to manage tasks with more ease and deliver results better than anyone else. The company I work at is using it way before I joined and honestly this is a perk.

What do you dislike most about this product?

I am not sure how to describe this issue here, but sometimes, in very rare cases, the payment process and admin logins are troubled with lagging issue which is not favorable in our situation. It creates hassle of payment deduction from customer’s end they do not receive any order number, this like that should be avoided in a big firm because queries can be piled up.

What recommendations would you give to someone considering this product?

Highly recommended to big ecommerce platforms. The management is not easy and if you have a platform that makes your life a bit easier why not go for it. It can manage anything and almost everything. You can boost your store with better results and ultimately generate the revenue. We have seen it with firsthand experience.

Pros

  • Altruistic
  • Reliable
  • Performance Enhancing
  • Efficient Service

Mughal E.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Very strong cloud based platform

Likeliness to Recommend

8 /10

What differentiates Oracle Commerce from other similar products?

They provide the best technical support and it has a best modern framework

What is your favorite aspect of this product?

The integration is very simple and great. If one needs upgrades they provide free

What do you dislike most about this product?

The themes or skins are not that easy to change, does require a lot of technical knowledge to use

What recommendations would you give to someone considering this product?

It's one of the best cloud-based platforms which helps companies to boost performance by looking at past purchases, It's very great at retargeting campaigns.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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