Oracle

Oracle Commerce

Composite Score

8.6 /10

CX Score

8.8 /10

88 Reviews Write a Review

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What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

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Awards & Recognition

Oracle Commerce won the following awards in the B2B eCommerce category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

9 Top Rated Features

2023

3 Top Rated Capabilities

3 Top Rated Features

2022

Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

1% Negative

7% Neutral

92% Positive

Pros

Acts with Integrity
Effective Service
Fair
Trustworthy

Feature Ratings

Average 80

Multi-Language Support

Guided Selling

Catalog Management

Order Management

ERP Integration

Content Localization

Payment Processing

Reporting and Analytics

Shopping Cart Management

Integrated Search

Multi-Storefront

Vendor Capability Ratings

Average 79

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

B2C eCommerce

Score 8.6

View Oracle Commerce in this category (opens in a new tab)

Oracle Commerce Reviews

Esther N.

Role: Sales Marketing
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

A reliable product

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

A reliable product

What is your favorite aspect of this product?

Effeciency

What do you dislike most about this product?

Its a little bit pricey

What recommendations would you give to someone considering this product?

If in need of an efficient product to run your business, look no further

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Kevin S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Review for Oracle eCommerce

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

It supports A/B Testing,drag and drop building and its website integration is very fluent and smooth than other eCommerce platforms

What is your favorite aspect of this product?

Its premium consulting and integration services are excellent to leverage real time customer actions

What do you dislike most about this product?

Free trial and free version of this product is not available

What recommendations would you give to someone considering this product?

It is pretty handy product for the solution of B2B and B2C customers and is very recommendable to use it

Pros

Efficient Service
Effective Service
Inspires Innovation
Caring

Layla M.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Oracle CX, tool for customer relations management.

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

Comprehensive analytics helps us to visualize track and act on trends in real time. The other benefits are that there you work on all mobile platform, which allows us to access our customer data they have provided us of their products and promotions according to customer need. The most important benefit is availability on Android and iOS devices.

What is your favorite aspect of this product?

Oracle CX sales help customers all over buying processes. It also helps with help in the closing of many deals in a short time. They are very good in customer data management. Their pricing is also affordable and they get customer issues before and after selling and solve them immediately.

What do you dislike most about this product?

The free trial and freemium version are not available. There is lack of enough tutorials. The new sales member requires some user training because some features are complex in use. There is missing of add address fields in some objects. They have tables view inside pages which is not. The communication between supplier and customer is not so good. It takes time in sending messages when we confirm order.

What recommendations would you give to someone considering this product?

I would recommend Oracle CX because it is excellent in customer relationship management tool and sales forecasting. Oracle Cloud Infrastructure is best in the market for sales and service especially integrating with other systems .it can handle a bunch of data because it has big database

Pros

Reliable
Caring
Client Friendly Policies
Altruistic

Oracle Commerce

What is Oracle Commerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Oracle Commerce Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Oracle Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Language Support Send or translate alerts in multiple languages.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Content Localization The solution provides support for multiple languages and currencies.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

B2C eCommerce

Oracle Commerce Reviews

Esther N.

A reliable product

Likeliness to Recommend

Pros

Kevin S.

Review for Oracle eCommerce

Likeliness to Recommend

Pros

Layla M.

Oracle CX, tool for customer relations management.

Likeliness to Recommend

Pros

Most Popular Oracle Commerce Comparisons

Adobe Commerce

Shopify Plus

BigCommerce

FastSpring

SAP Commerce Cloud

Salesforce B2B Commerce Cloud

1
Since last award

1
Since last award

Feature Ratings

Multi-Language Support

Guided Selling

Catalog Management

Order Management

ERP Integration

Content Localization

Payment Processing

Reporting and Analytics

Shopping Cart Management

Integrated Search

Multi-Storefront

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement