Oracle Commerce Logo Award Winner Product Badge
Oracle Commerce Logo Award Winner Product Badge
Oracle

Oracle Commerce

Composite Score
8.6 /10
CX Score
8.8 /10
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Category
Oracle Commerce
8.6 /10

What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

Company Details

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Awards & Recognition

Oracle Commerce won the following awards in the B2B eCommerce category

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Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

1% Negative
7% Neutral
92% Positive

Pros

  • Acts with Integrity
  • Effective Service
  • Fair
  • Trustworthy

Feature Ratings

Average 80

Multi-Language Support

85

Guided Selling

84

Catalog Management

83

Order Management

83

ERP Integration

81

Content Localization

81

Payment Processing

80

Reporting and Analytics

79

Shopping Cart Management

79

Integrated Search

79

Multi-Storefront

78

Vendor Capability Ratings

Average 79

Ease of Implementation

82

Business Value Created

81

Breadth of Features

81

Quality of Features

80

Ease of Customization

80

Ease of Data Integration

79

Ease of IT Administration

79

Usability and Intuitiveness

78

Availability and Quality of Training

78

Vendor Support

75

Product Strategy and Rate of Improvement

73

Oracle Commerce Reviews

Dustin S.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Oracle Commerce Simplifies Personalized Shopping

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

Oracle Commerce stands out for its unified platform that supports both B2B and B2C sales. Unlike most competitors, Oracle Commerce allows companies to manage both business models from a single intuitive interface, thanks to its flexible catalog configurations, pricing rules, and payment options. Its “configure, price, quote” tools also streamline complex sales processes common in B2B environments. The “see other customers also bought” feature enhances relationships and increases average order values.

What is your favorite aspect of this product?

Their infrastructure experiences minimal outages or performance issues. The responsive design works seamlessly across all devices, and the built-in analytics offer valuable insights into customer behavior. The simple drag-and-drop interface enables our team to update content, create landing pages, and launch promotional campaigns without the need for developers.

What do you dislike most about this product?

The initial implementation requires careful planning and testing phases. Long-term maintenance and enhancements are straightforward. However, less technical users new to e-commerce may struggle without guided tours or wizards. Comprehensive documentation and community forums can help overcome this limitation.

What recommendations would you give to someone considering this product?

Oracle Commerce provides an effortless shopping experience that keeps customers engaged and converted throughout their journey. For any business that sells online, Oracle Commerce offers advanced personalization, multichannel support, and dependability at an enterprise scale. Our clients have seen significant boosts in sales and optimized operations thanks to this software. I highly recommend evaluating Oracle Commerce for all omnichannel retailers looking to stay ahead of the competition.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nathalia A.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Effective method for managing online businesses

Likeliness to Recommend

10 /10

What differentiates Oracle Commerce from other similar products?

Our logistics management is connected with this program. This makes it simple for us to check our inventory. Simple product searches, customer and client-based filtering, and automated workflows are all available. With the help of this software, our franchise model and customer management are functioning.

What is your favorite aspect of this product?

This resembles the management of our company. It met all of our requirements and organizational objectives. It will be easier for us to operate our store differently depending on whether we are in the B2B or B2C industry. We can provide mobile-friendly service for our customers. user-friendly interface It's simple to integrate the software with other systems.

What do you dislike most about this product?

There is some initial learning involved with this device. From that point on, everything goes smoothly once we have everything under control and have mastered all the functions. I would really like to see this platform take the lead if it were to get better and more user-friendly in upcoming iterations.

What recommendations would you give to someone considering this product?

Examine the throughput your e-commerce application is projected to require. Once the number of concurrent users increases exponentially and while the program is constructed as a monolith, scaling problems and performance bottlenecks would appear.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

James W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

My Experience Using Oracle Commerce

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

With Oracle Commerce, it is easy for customers to buy and research products at the same time. It is affordable and easy to use

What is your favorite aspect of this product?

Using Oracle Commerce is easy I like that it makes customization easy

What do you dislike most about this product?

I have no negative experiences with Oracle Commerce

What recommendations would you give to someone considering this product?

I recommend Oracle Commerce because it works well and makes it easy for the business to make sales

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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