Oracle

Oracle Commerce

Composite Score

8.6 /10

CX Score

8.8 /10

91 Reviews Write a Review

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What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

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Awards & Recognition

Oracle Commerce won the following awards in the B2C eCommerce category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

4 Top Rated Features

2024

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

10 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

79 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 89%
Negotiation and Contract:: 83%
Conflict Resolution:: 94%
Strategy & Innovation:: 85%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

3% Negative

7% Neutral

90% Positive

Pros

Acts with Integrity
Effective Service
Fair
Trustworthy

Feature Ratings

Average 80

Catalog Management

Order Management

Content Localization

Retargeting Capabilities

Payment Processing

Reporting and Analytics

Predictive Recommendations

Order Portal

Integrated Search

Microsite Management

Content Management

Vendor Capability Ratings

Average 78

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

B2B eCommerce

Score 8.6

View Oracle Commerce in this category (opens in a new tab)

Oracle Commerce Reviews

Meet D.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

More Capabilities, more Features with less price

Likeliness to Recommend

10 /10

What differentiates Oracle Commerce from other similar products?

Due to its robust capabilities, extensive feature set, and strong vendor support. Moreover, its seamless integration with various systems and easy to customize makes it a preferred choice for businesses.

What is your favorite aspect of this product?

My favorite aspect is we can create dynamic and engaging online shopping experiences. From catalog management to order processing and analytics, it also offers range of tools to streamline e-commerce operations and drive business growth.

What do you dislike most about this product?

By providing more customizable options for smaller businesses or those with less requirements.

What recommendations would you give to someone considering this product?

Just one thing "Go for it"

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dustin S.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Oracle Commerce Simplifies Personalized Shopping

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

Oracle Commerce stands out for its unified platform that supports both B2B and B2C sales. Unlike most competitors, Oracle Commerce allows companies to manage both business models from a single intuitive interface, thanks to its flexible catalog configurations, pricing rules, and payment options. Its “configure, price, quote” tools also streamline complex sales processes common in B2B environments. The “see other customers also bought” feature enhances relationships and increases average order values.

What is your favorite aspect of this product?

Their infrastructure experiences minimal outages or performance issues. The responsive design works seamlessly across all devices, and the built-in analytics offer valuable insights into customer behavior. The simple drag-and-drop interface enables our team to update content, create landing pages, and launch promotional campaigns without the need for developers.

What do you dislike most about this product?

The initial implementation requires careful planning and testing phases. Long-term maintenance and enhancements are straightforward. However, less technical users new to e-commerce may struggle without guided tours or wizards. Comprehensive documentation and community forums can help overcome this limitation.

What recommendations would you give to someone considering this product?

Oracle Commerce provides an effortless shopping experience that keeps customers engaged and converted throughout their journey. For any business that sells online, Oracle Commerce offers advanced personalization, multichannel support, and dependability at an enterprise scale. Our clients have seen significant boosts in sales and optimized operations thanks to this software. I highly recommend evaluating Oracle Commerce for all omnichannel retailers looking to stay ahead of the competition.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Harshal N.

Role: Vendor Management
Industry: Manufacturing
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Sep 2024

A bit complex but worth spending money on.

Likeliness to Recommend

8 /10

What differentiates Oracle Commerce from other similar products?

Reputation of the organization. More robust solutions. Reliable features

What is your favorite aspect of this product?

Reliability and data management

What do you dislike most about this product?

Complexity of use

What recommendations would you give to someone considering this product?

More user friendly UI and easy to understand process

Pros

Reliable
Enables Productivity
Fair
Acts with Integrity

Cons

Commodity Features
Under Delivered
Wastes Time

Oracle Commerce

What is Oracle Commerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Oracle Commerce Ratings

88 Likeliness to Recommend

96 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Oracle Commerce?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Localization The solution provides support for multiple languages and currencies.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Management Includes collaboration, check-in/check-out, and version control.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

B2B eCommerce

Oracle Commerce Reviews

Meet D.

More Capabilities, more Features with less price

Likeliness to Recommend

Pros

Dustin S.

Oracle Commerce Simplifies Personalized Shopping

Likeliness to Recommend

Pros

Harshal N.

A bit complex but worth spending money on.

Likeliness to Recommend

Pros

Cons

Most Popular Oracle Commerce Comparisons

Adobe Commerce

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Salesforce B2C Commerce Cloud

Feature Ratings

Catalog Management

Order Management

Content Localization

Retargeting Capabilities

Payment Processing

Reporting and Analytics

Predictive Recommendations

Order Portal

Integrated Search

Microsite Management

Content Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement