Oracle

Oracle Commerce

Composite Score

8.6 /10

CX Score

8.8 /10

88 Reviews Write a Review

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What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

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Awards & Recognition

Oracle Commerce won the following awards in the B2C eCommerce category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

10 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

1% Negative

7% Neutral

92% Positive

Pros

Acts with Integrity
Effective Service
Fair
Trustworthy

Feature Ratings

Average 80

Catalog Management

Order Management

Content Localization

Retargeting Capabilities

Payment Processing

Reporting and Analytics

Order Portal

Predictive Recommendations

Integrated Search

Microsite Management

Content Management

Vendor Capability Ratings

Average 79

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

B2B eCommerce

Score 8.6

View Oracle Commerce in this category (opens in a new tab)

Oracle Commerce Reviews

Mike W.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Works great if you're all in with Oracle.

Likeliness to Recommend

7 /10

What differentiates Oracle Commerce from other similar products?

Their roadmap is legitimately fantastic - AI implementations, predictive algorithms, and an easy to use backend for A/B testing sets it apart. They actually take constructive feedback from both clients and prospective clients and are relatively quick to innovate.

What is your favorite aspect of this product?

When it works, it works well. By implementing this, replacing our homegrown system, the UX was drastically improved and led to substantially higher sales very, very quickly.

What do you dislike most about this product?

It doesn't always play nice with others - you absolutely need an implementation partner, and getting it to work even with other Oracle systems became extraordinarily difficult. While some of this was on us in our poor planning, we were unable to integrate with all of the systems we wanted to (or intended to) immediately - and required some ad-hoc systems in place until we could fix all the connection and field issues.

What recommendations would you give to someone considering this product?

You definitely need to plan well ahead and make abundantly clear exactly what you want to do and how you want something to work in excruciating detail, then do not deviate from your plan (or statement of work). It'll cascade down implementation and you'll be left with more fees a longer timeline and something that may not work entirely as you'd hoped or expected.

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Effective Service

Cons

Vendor Friendly Policies

praneeth k.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Great product, fits B2B better

Likeliness to Recommend

8 /10

What differentiates Oracle Commerce from other similar products?

It is way nimbler than most commerce products. Its simplicity makes it better fit for B2B. CPQ,OCC,Subscription cloud seamlessly integrate with each other with minimal effort and facilitate an ecosystem for modern commerce. The improvement of Oracle commerce has been quite significant in an year - from bust to boom.

What is your favorite aspect of this product?

The ecosystem of CPQ, OCC and subscription cloud and the newere OSF framework in a development standpoint.

What do you dislike most about this product?

I encountered some database level bugs which were a pain and needed assistance from Oracle.

What recommendations would you give to someone considering this product?

It is a great product for the B2B world. Also fits the B2C world seamlessly. There is no need to hire specialist developers. Strong Javascript or React resources could get most things up and running

Pros

Continually Improving Product
Inspires Innovation
Client Friendly Policies
Fair

Antoine C.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

The value received exceeds the price!

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

Oracle provides a B2B platform that consolidates your sales effort. With a streamlined and simple-to-use application, any organization small to large could find amazing use.

What is your favorite aspect of this product?

I enjoy most the Workspace feature, where at your fingertips you have priority lead data information for a highly likely win rate. This puts you ahead of the competition that provides a competitive edge on the market!

What do you dislike most about this product?

At times you'd like to customize your data windows to a further degree.

What recommendations would you give to someone considering this product?

I recommend anyone considering the use of Oracle CX reach out to their free customer service line and have all of your questions answered. Their team is very knowledgeable and helpful to get you the information you need.

Pros

Continually Improving Product
Reliable
Trustworthy
Effective Service

Cons

Less Efficient Service
Wastes Time

Oracle Commerce

What is Oracle Commerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Oracle Commerce Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Oracle Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Localization The solution provides support for multiple languages and currencies.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Management Includes collaboration, check-in/check-out, and version control.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

B2B eCommerce

Oracle Commerce Reviews

Mike W.

Works great if you're all in with Oracle.

Likeliness to Recommend

Pros

Cons

praneeth k.

Great product, fits B2B better

Likeliness to Recommend

Pros

Antoine C.

The value received exceeds the price!

Likeliness to Recommend

Pros

Cons

Most Popular Oracle Commerce Comparisons

Adobe Commerce

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WooCommerce

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Salesforce B2C Commerce Cloud

1
Since last award

1
Since last award

Feature Ratings

Catalog Management

Order Management

Content Localization

Retargeting Capabilities

Payment Processing

Reporting and Analytics

Order Portal

Predictive Recommendations

Integrated Search

Microsite Management

Content Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement