Oracle

Oracle Commerce

Composite Score

8.6 /10

CX Score

8.8 /10

89 Reviews Write a Review

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What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

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Awards & Recognition

Oracle Commerce won the following awards in the B2C eCommerce category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Gold Medalist

2024

7 Top Rated Capabilities

4 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

10 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

79 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 82%
Conflict Resolution:: 93%
Strategy & Innovation:: 85%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

1% Negative

7% Neutral

92% Positive

Pros

Acts with Integrity
Effective Service
Fair
Trustworthy

Feature Ratings

Average 80

Catalog Management

Order Management

Content Localization

Retargeting Capabilities

Payment Processing

Reporting and Analytics

Predictive Recommendations

Order Portal

Integrated Search

Microsite Management

Content Management

Vendor Capability Ratings

Average 78

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

B2B eCommerce

Score 8.6

View Oracle Commerce in this category (opens in a new tab)

Oracle Commerce Reviews

Muhammad S.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

All in One - Ecommerce Solution

Likeliness to Recommend

8 /10

What differentiates Oracle Commerce from other similar products?

It really has numerous features, including a friendly user interface, easy integration, catalogue management, secure payment processing, and regular updates make it unique.

What is your favorite aspect of this product?

A. Data Security B. Customization as per requirement C. Order and Catalog management D. Ability to deal with large data E. Accessibility F. Reliability

What do you dislike most about this product?

A. Higher Pricing B. Lack of regular updates C. Analytics issue

What recommendations would you give to someone considering this product?

Recommended, as it has numerous advanced features, ability to handle large data, secure payment processing, and real-time result, price is higher as compared to others but overall perfect.

Pros

Continually Improving Product
Reliable
Unique Features
Efficient Service

Edith E.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

User-friendly, very beneficial, stable & robust.

Likeliness to Recommend

8 /10

What differentiates Oracle Commerce from other similar products?

It provides the best cohesive online customer experience with sophisticated merchandising, marketing, content personalization and automated recommendations.

What is your favorite aspect of this product?

It helps small to large businesses create and manage web stores, social sites and mobile applications with search engine optimization.

What do you dislike most about this product?

If an error is made in initial product definition and hierarchy set up, they live in the instance permanently.

What recommendations would you give to someone considering this product?

You will enjoy using the product with all its benefits but pay close attention to support.

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Reliable

Henrique C.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Many features, most of them easy to use.

Likeliness to Recommend

8 /10

What differentiates Oracle Commerce from other similar products?

Easy integration with other Oracle products.

What is your favorite aspect of this product?

The vast number of OOTB features.

What do you dislike most about this product?

Having to use an outdated framework (KnockoutJs). This has been solved lately, with the introduction of Open Storefront Framework (OSF), which allows the use of React or other more recent frameworks.

What recommendations would you give to someone considering this product?

Make use of the new OSF, it gives more liberty to customize your e-commerce.

Pros

Security Protects
Unique Features
Includes Product Enhancements
Reliable

Cons

Slower Product Innovation
Less Performance Enhancing
Inhibits Innovation

Oracle Commerce

What is Oracle Commerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Oracle Commerce Ratings

88 Likeliness to Recommend

96 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Oracle Commerce?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Localization The solution provides support for multiple languages and currencies.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Management Includes collaboration, check-in/check-out, and version control.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

B2B eCommerce

Oracle Commerce Reviews

Muhammad S.

All in One - Ecommerce Solution

Likeliness to Recommend

Pros

Edith E.

User-friendly, very beneficial, stable & robust.

Likeliness to Recommend

Pros

Henrique C.

Many features, most of them easy to use.

Likeliness to Recommend

Pros

Cons

Most Popular Oracle Commerce Comparisons

Adobe Commerce

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Salesforce B2C Commerce Cloud

Feature Ratings

Catalog Management

Order Management

Content Localization

Retargeting Capabilities

Payment Processing

Reporting and Analytics

Predictive Recommendations

Order Portal

Integrated Search

Microsite Management

Content Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement