

What is Optimizely Web Experimentation?
Optimizely Web Experimentation is a platform that allows you to experiment via A/B or multi-variant testing on any channel or device with an internet connection. Built for the enterprise, the platform is a front-end A/B and multi-page experimentation product that uses features like exclusion groups that let you safely run multiple experiments on the same page.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
89 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 81%
- Negotiation and Contract:
- 46%
- Conflict Resolution:
- 80%
- Strategy & Innovation:
- 76%
- Service Experience:
- 82%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Optimizely Web Experimentation?
Pros
- Performance Enhancing
- Reliable
- Enables Productivity
- Respectful
Cons
- Under Delivered
- Less Friendly Negotiation
- Vendor's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Split Testing
Audience Segmentation
Multivariate Testing
Integrations
Personalization/Audience Targeting
Server Side Testing
Feature Flagging
Analytics and Reporting
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Vendor Support
Business Value Created
Ease of IT Administration
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Optimizely Web Experimentation Reviews

Adam H.
- Role: C-Level
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted May 2023
Fantastic product, highly recommended
Likeliness to Recommend
What differentiates Optimizely Web Experimentation from other similar products?
Best features in market, great vendor relationship and worked really effectively with our constantly evolving tech stack
What is your favorite aspect of this product?
Probably the feature set and how easy it was to use
What do you dislike most about this product?
Nothing really, we have already renewed once and likely will do so again.
What recommendations would you give to someone considering this product?
Listen to them when they say you are ready or not ready for a particular feature. We thought we were ready but Optimizely told us to hold off. We didn't listen and we discovered we weren't ready.
Pros
- Enables Productivity
- Saves Time
- Client's Interest First
- Generous Negotitation
Please tell us why you think this review should be flagged.
Sophie H.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Easy to use & great features. Just a bit costly
Likeliness to Recommend
What differentiates Optimizely Web Experimentation from other similar products?
They have really harnessed the power of AI to help with smart learning and traffic distribution. But where it does not hinder what you control when testing
What is your favorite aspect of this product?
The ability to target specific audiences, and harness the power of AI during the MVT tests. Also being able to easily apply front end changes and development teams being able to implement changes via code within the platform
What do you dislike most about this product?
The cost.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Rahul P.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2023
"Great product with good support"
Likeliness to Recommend
What is your favorite aspect of this product?
Powerful Experimentation Capabilities: Optimizely offers a wide range of experimentation options beyond simple A/B testing. Users appreciate the ability to run multivariate tests, redirect tests, and server-side experiments, allowing them to test and optimize various aspects of their digital experiences. Customer Support and Services: The quality of customer support and pro
What do you dislike most about this product?
Pricing: The cost of Optimizely is often mentioned as a potential drawback, particularly for smaller businesses or organizations with limited budgets. The pricing structure can be perceived as high, especially when compared to other A/B testing tools or optimization platforms. Platform Stability: While rare, a small number of users have reported occasional stability or performance issues with the platform. These issues can include slow loading times, occasional bugs, or disruptions in experiment tracking. However, it's important to note that Optimizely actively works on addressing these concerns and provides updates and improvements regularl
What recommendations would you give to someone considering this product?
Consider Budget and Pricing: Take into account your budget and the pricing structure of Optimizely. Assess whether the cost aligns with the value you expect to receive from the platform. Consider any additional costs for professional services or support that may be required for effective implementation and utilization of the tool.
Pros
- Reliable
- Performance Enhancing
- Respectful
- Fair
Please tell us why you think this review should be flagged.
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