Optimizely, Inc.

Optimizely Digital Experience Platform

Composite Score

7.0 /10

CX Score

6.9 /10

35 Reviews Write a Review

What is Optimizely Digital Experience Platform?

Episerver Digital Experience platform for creating, managing, and optimizing digital experiences including powerful content management, digital commerce, and enterprise search functionality.

Company Details

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Optimizely Digital Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Optimizely Digital Experience Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

3
Since last award

90 Plan to Renew

4
Since last award

81 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Optimizely Digital Experience Platform?

6% Negative

9% Neutral

85% Positive

Pros

Enables Productivity
Inspires Innovation
Acts with Integrity
Helps Innovate

Cons

Less Generous
Under Delivered

Feature Ratings

Average 81

Content Security

Analytics and Reporting

Content Repository

Web Publishing Capabilities

Management Interface

E-Commerce Integration

Translation Facilitation

Digital Asset Management

Standard Templates

Social Media Integration

Multi Channel Support

Vendor Capability Ratings

Average 76

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Optimizely Digital Experience Platform Reviews

Angela T.

Role: Operations
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Good Products, has it's pro's and con's

Likeliness to Recommend

8 /10

What differentiates Optimizely Digital Experience Platform from other similar products?

I have only used Optimizely to create a site and personalization testing so I don't have anything other platforms to compare it to.

What is your favorite aspect of this product?

I do like the ease of being able to publish tests and assets in real-time on-site

What do you dislike most about this product?

I dislike that we cannot delete any campaign or experiences and the only way is to archive

What recommendations would you give to someone considering this product?

Easy to use after understanding how the tool will be useful to them

Ryan F.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Great product, requires tech team

Likeliness to Recommend

7 /10

What differentiates Optimizely Digital Experience Platform from other similar products?

Not a Google product so supports more than just Chrome

What is your favorite aspect of this product?

The ability to use data to inform of content refreshes and UX

What do you dislike most about this product?

Overpromises what they will deliver. It's not a plug and play tool

What recommendations would you give to someone considering this product?

Ensure you have a strong technical team to implement

Pros

Continually Improving Product
Enables Productivity
Respectful
Helps Innovate

Cons

Less Effective Service
Vendor's Interest First
Less Reliable

Role: C-Level
Industry: Recreation
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2022

Solid A/B testing tool-pricey lacking good support

Likeliness to Recommend

7 /10

Pros

Reliable
Respectful
Transparent
Performance Enhancing

Cons

Vendor's Interest First
Commodity Features
Less Efficient Service

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Optimizely Digital Experience Platform

What is Optimizely Digital Experience Platform?

Company Details

Need Assistance?

Optimizely Digital Experience Platform Ratings

83 Likeliness to Recommend

3 Since last award

90 Plan to Renew

4 Since last award

81 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+69 Net Emotional Footprint

How much do users love Optimizely Digital Experience Platform?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Optimizely Digital Experience Platform Reviews

Angela T.

Good Products, has it's pro's and con's

Likeliness to Recommend

Ryan F.

Great product, requires tech team

Likeliness to Recommend

Pros

Cons

Solid A/B testing tool-pricey lacking good support

Likeliness to Recommend

Pros

Cons

Most Popular Optimizely Digital Experience Platform Comparisons

Progress Sitefinity

Oracle WebCenter Sites

Adobe Experience Manager

WordPress VIP

Enonic

OpenText TeamSite

3
Since last award

4
Since last award

4
Since last award

Feature Ratings

Content Security

Analytics and Reporting

Content Repository

Web Publishing Capabilities

Management Interface

E-Commerce Integration

Translation Facilitation

Digital Asset Management

Standard Templates

Social Media Integration

Multi Channel Support

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support