Optimizely Data Platform Logo
Optimizely Data Platform Logo
Optimizely, Inc.

Optimizely Data Platform

Composite Score
7.2 /10
CX Score
7.3 /10
Category
Optimizely Data Platform
7.2 /10

What is Optimizely Data Platform?

Align your entire brand around the customer experience​ and let us do the heavy lifting of surfacing opportunities, automating tasks and streamlining execution.​ Grow revenue with data-driven marketing using Optimizely Data Platform.

Company Details


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Awards & Recognition

Optimizely Data Platform won the following awards in the Customer Data Platform category

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Optimizely Data Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Optimizely Data Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Optimizely Data Platform?

0% Negative
17% Neutral
83% Positive

Pros

  • Performance Enhancing
  • Helps Innovate
  • Reliable
  • Enables Productivity

Feature Ratings

Average 84

Behavioral Triggers

88

Real Time Capabilities

88

Dashboards, Analytics and Reporting

85

CRM Integration

85

Omnichannel Integration

84

Data Security

84

Data Enrichment

84

Data Aggregation

78

Vendor Capability Ratings

Average 83

Ease of Implementation

89

Business Value Created

88

Product Strategy and Rate of Improvement

86

Ease of IT Administration

84

Usability and Intuitiveness

83

Quality of Features

83

Vendor Support

82

Availability and Quality of Training

82

Ease of Data Integration

82

Breadth of Features

81

Ease of Customization

81

Optimizely Data Platform Reviews

Samuel F.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Tool for A/B testing that works.

Likeliness to Recommend

10 /10

What differentiates Optimizely Data Platform from other similar products?

Along with a wide range of insights and testing options, the Optimizely platform solution provides strong content management features. The flexibility to integrate with either an old or new stack is fantastic. The reporting insights are highly detailed. This is a factor that improves the accuracy of predicting and retrospect management.

What is your favorite aspect of this product?

Utilizing the Avensia StoreFront Connector, we can make use of Retail Server's strong e-commerce connectivity to increase scalability, quality, and insights across channels. It is the greatest platform for content-specific tools, CMS customisation, and A/B testing that enables us to improve third-party experiences and optimise our digital journeys on owned channels.

What do you dislike most about this product?

We had some very bad flashing and latency difficulties. For more than nine months, the Optimizely team worked to assist us to resolve the issues. We eventually gave up, which was a major waste of time and money considering how much we were paying for this service.

What recommendations would you give to someone considering this product?

The implementation of experiments benefits from having someone with excellent front-end programming and JS skills because it greatly expands the product's potential. By removing features from the checkout page that are not necessary, I've seen savvy use of Optimizely improve revenue via cart checkout conversion by 15%. The experiment's setup was simple, requiring simply the availability of modest technical support.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Faith-Astúa C.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

An excellent product for web businesses.

Likeliness to Recommend

10 /10

What differentiates Optimizely Data Platform from other similar products?

It gave me a better understanding of the strategies our business uses to draw in new clients. I can alter templates to suit my requirements. While working on the template, the remainder of the team was able to cooperate as a whole. We can tell why a consumer left our platform, whether or not he added anything to his basket, and how long he was on it.

What is your favorite aspect of this product?

We can collaborate seamlessly among several teams of designers, engineers, and marketing managers because of the Optimizely DEP platform. It enables us to expeditiously complete the tasks and expedite the creation procedure. This platform makes it simple to set up A/B testing. We may tailor the user interface (UI) to each user, improve the lead funnel, and aim for higher conversion rates.

What do you dislike most about this product?

I'd also like to be able to divide the findings into audiences. For instance, I want to be able to view a distinct page of statistics for that if I'm running a different type of traffic to a website. Although it is new, the new goal-setting flow has some bugs as well. As time passes, hopefully, they iron out all the kinks.

What recommendations would you give to someone considering this product?

Anyone may begin exploring Optimizely since it is so simple to implement. You must invest in maintaining a testing backlog, test strategies, and recording the outcomes of each experiment if you want to extract the maximum value out of the product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Katiuscia'På L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Optimizely is a best way to guarantee more success

Likeliness to Recommend

10 /10

What differentiates Optimizely Data Platform from other similar products?

The system itself has excellent usability. Using Optimizely is easy, from segment construction to campaign setup and analytics evaluation. When I've sometimes required assistance, the web chat option connects you to an Optimizely support member who can help you right away.

What is your favorite aspect of this product?

It gives us access to many avenues for information distribution and communication, as well as a library of themes from which we may construct publications or private chats with clients who want assistance, which has helped us feel more connected to them. In order to boost marketing efficiency, our company has discovered that offering templates for technical assistance via emails is really helpful.

What do you dislike most about this product?

Integration of apps is more difficult than using website script. The current goal setting flow is problematic, but it is new, and the metrics cannot be narrowed it down by propertries. As time passes, hopefully they iron out all the kinks. Complexity may be both an advantage and a drawback.

What recommendations would you give to someone considering this product?

Although being so simple, it has a powerful ability that lets you modify your website without having a strong background in web programming. It's a terrific tool all around. It includes all the necessary ESP components, as well as improved CRM and AI technologies. Using Optimizely is a great approach to ensure greater success for each of your products.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service