Oracle

OPERA Property Management

Composite Score

6.2 /10

CX Score

5.9 /10

29 Reviews Write a Review

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What is OPERA Property Management?

Oracle Hospitality OPERA Property provides an open, flexible, property-management platform that can be tailored to the unique requirements of any property, from small boutiques to chain hotels. Its scalability enables you to easily adopt and extend capabilities as your business evolves. Numerous certified interfaces to third-party industry applications help integrate Oracle Hospitality OPERA Property with your enterprise systems for smooth, connected, technology-enabled processes.

Company Details

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OPERA Property Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OPERA Property Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

74 Likeliness to Recommend

79 Plan to Renew

63 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 69%
Negotiation and Contract:: 51%
Conflict Resolution:: 70%
Strategy & Innovation:: 31%
Service Experience:: 54%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+55 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OPERA Property Management?

20% Negative

22% Neutral

58% Positive

Pros

Security Protects
Performance Enhancing
Acts with Integrity
Transparent

Cons

Slower Product Innovation
Less Inspiring
Charges for Enhancements

Feature Ratings

Average 72

Front Desk Functionality

Reservations Management

Group Bookings

Integrated Reporting Analytics

Advanced Compliance & Statutory

Rate Yield Maximization

Booking Engine

Multiple Language Support

3rd Party Integration

Emarketing Campaigns

Multiple Property Support

Vendor Capability Ratings

Average 69

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

OPERA Property Management Reviews

Anna D.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

Thorough but requires many steps

Likeliness to Recommend

7 /10

What differentiates OPERA Property Management from other similar products?

Fail safe and leaves no room for error

What is your favorite aspect of this product?

Training and the fail safe

What do you dislike most about this product?

Too many steps required for everything

What recommendations would you give to someone considering this product?

Figure out all your needs first

Pros

Helps Innovate
Continually Improving Product
Includes Product Enhancements
Performance Enhancing

OPERA Property Management

What is OPERA Property Management?

Company Details

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OPERA Property Management Ratings

74 Likeliness to Recommend

79 Plan to Renew

63 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+55 Net Emotional Footprint

How much do users love OPERA Property Management?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Front Desk Functionality The ability to check in and check out patrons, track room inventory, display a requested room layout, etc.

Reservations Management The core system has the ability to track and record reservations, dates, and customer reservation information.

Group Bookings Support of group management functions, such as conferences.

Integrated Reporting Analytics Customizable and advanced reporting functions, including predictive analytics and real-time reports.

Advanced Compliance & Statutory Gaming compliance for comp accounting/integration and jurisdictional Invoicing and tax (ie: Entertainment & VAT)

Rate Yield Maximization Demand forecasting and revenue forecasting capabilities that can be used for revenue optimization decisions.

Booking Engine The core system drives reservations from Facebook and website via mobile or browser based.

Multiple Language Support Support of multiple languages, including double-byte languages.

3rd Party Integration The system integrates with other 3rd party applications.

Emarketing Campaigns Allows upsells to be sent to guests throughout the booking window to maximize revenue.

Multiple Property Support Central reservations that allow hotel properties in different areas to store data in one database.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

OPERA Property Management Reviews

Anna D.

Thorough but requires many steps

Likeliness to Recommend

Pros

Feature Ratings

Front Desk Functionality

Reservations Management

Group Bookings

Integrated Reporting Analytics

Advanced Compliance & Statutory

Rate Yield Maximization

Booking Engine

Multiple Language Support

3rd Party Integration

Emarketing Campaigns

Multiple Property Support

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training