OpenText Service Management Automation X (SMAX) Logo
OpenText Service Management Automation X (SMAX) Logo
OpenText Corporation

OpenText Service Management Automation X (SMAX)

Composite Score
7.4 /10
CX Score
7.5 /10
Category
OpenText Service Management Automation X (SMAX)
7.4 /10

What is OpenText Service Management Automation X (SMAX)?

OpenText SMAX uses built-in AI and analytics to deliver smart IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Driven by a private generative AI chatbot—OpenText IT Operations Aviator—SMAX empowers users to resolve common support requests on their own.

Company Details


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Awards & Recognition

OpenText Service Management Automation X (SMAX) won the following awards in the IT Service Management - Enterprise category

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OpenText Service Management Automation X (SMAX) Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText Service Management Automation X (SMAX).

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

9
Since last award

97 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText Service Management Automation X (SMAX)?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Security Protects

Feature Ratings

Average 78

Integration With IT Tools

82

Multi Device Capability

82

Technician Administration

80

Systems Management Integration

80

End User Self Serve

80

Business Application Integration

80

End User Support Solutions

79

Integrated Knowledge Management

78

Reporting

77

Service Catalog

76

Multi-Site Functionality

75

Vendor Capability Ratings

Average 79

Product Strategy and Rate of Improvement

85

Ease of IT Administration

84

Breadth of Features

82

Vendor Support

82

Ease of Data Integration

81

Ease of Implementation

80

Ease of Customization

79

Usability and Intuitiveness

77

Quality of Features

76

Availability and Quality of Training

74

Business Value Created

73

OpenText Service Management Automation X (SMAX) Reviews

Vishaldeep P.

  • Role: Industry Specific Role
  • Industry: Electronics
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Streamlined IT Operations with open SMAX

Likeliness to Recommend

9 /10

What differentiates OpenText Service Management Automation X (SMAX) from other similar products?

OpenText SMAX has AI-driven Automation, low code customization, and build-in ITIL processes, Ensuring streamlined IT operations and rapid adaptability.

What is your favorite aspect of this product?

Its AI-driven automation and low code platform.

What do you dislike most about this product?

For Mastering its advanced features and customization options may require significant initial training.

What recommendations would you give to someone considering this product?

Invest time in Initial training to fully use its powerful features like AI-driven automation and Low code customization.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Saves Time

Mukesh S.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

I have been working on OpenText SMAX since 2020

Likeliness to Recommend

10 /10

What differentiates OpenText Service Management Automation X (SMAX) from other similar products?

Easy to customize as per clint requirements.

What is your favorite aspect of this product?

Application Studio features

What do you dislike most about this product?

Nothing observed

What recommendations would you give to someone considering this product?

User friendly application

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Siddharth S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

best tool for application development and test

Likeliness to Recommend

10 /10

What differentiates OpenText Service Management Automation X (SMAX) from other similar products?

its separates by its chatbot engages clients to determine normal issues freely, diminishing dependence on help work area specialists

What is your favorite aspect of this product?

my favorite aspect is its user-friendly self-service portal and allows users to find answers and resolve basic issues on their own

What do you dislike most about this product?

i dislike its customization option its very complex workflows within SMAX can be challenging

What recommendations would you give to someone considering this product?

i will recommend this to larg scale oragnization who mostly work on application managment site

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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