OpenText Corporation

OpenText Operations Bridge

Composite Score

7.5 /10

CX Score

8.0 /10

28 Reviews Write a Review

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What is OpenText Operations Bridge?

OpenText AI Operations Management (Operations Bridge) is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on-premises environments.

Company Details

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OpenText Operations Bridge Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText Operations Bridge.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

87 Plan to Renew

4
Since last award

78 Satisfaction of Cost Relative to Value

5
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 90%
Conflict Resolution:: 91%
Strategy & Innovation:: 89%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText Operations Bridge?

12% Negative

1% Neutral

87% Positive

Pros

Unique Features
Inspires Innovation
Caring
Continually Improving Product

Feature Ratings

Average 78

Capacity Management

Centralized Dashboard

Automated Remediation

Applications Monitoring

Multi-Site Functionality

Patching Automation

Server Performance Monitoring

Storage Monitoring

Cloud Monitoring

Network Mapping

Network Configuration Management

Vendor Capability Ratings

Average 74

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of Data Integration

OpenText Operations Bridge Reviews

vignesh k.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Boosting IT Efficiency!

Likeliness to Recommend

10 /10

What differentiates OpenText Operations Bridge from other similar products?

Automated Discovery and Monitoring: Operations Bridge automates the discovery and monitoring of IT assets, ensuring real-time visibility and control. Single Pane of Glass: It integrates data from over 200 tools and technologies, presenting it in a unified dashboard for easy management and decision-making. Advanced Analytics: The platform leverages AI and machine learning to analyze data, predict issues, and automate remediation, enhancing operational efficiency. Scalability and Adaptability: Operations Bridge is designed to handle large deployments and can be customized to meet specific business needs

What is your favorite aspect of this product?

My favorite aspect of OpenText Operations Bridge is its Full-Stack AIOps capabilities. This feature provides a comprehensive, end-to-end view of the entire IT environment, enabling efficient operations and significantly reducing downtime. The integration of advanced analytics and AI-driven insights helps predict issues before they occur and automates remediation, making IT management more proactive and effective.

What do you dislike most about this product?

A Comprehensive Solution for Efficient IT Operations Management, Zero Dislike

What recommendations would you give to someone considering this product?

OpenText Operations Bridge is a robust and efficient solution for IT operations management. It offers comprehensive Full-Stack AIOps capabilities, providing an end-to-end view of the entire IT environment. The platform excels in automated discovery and monitoring, advanced analytics, and seamless integration with over 200 tools and technologies. Its scalability and adaptability make it suitable for large deployments and customizable to meet specific business needs. Overall, OpenText Operations Bridge is a powerful tool that enhances operational efficiency and control.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mohammed Danish Azim S.

Role: Finance
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Good product, needs to add monitoring

Likeliness to Recommend

4 /10

What differentiates OpenText Operations Bridge from other similar products?

Good in networking

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

No monitoring

What recommendations would you give to someone considering this product?

Needs to improve in monitoring

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

PRIYANSHU K.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Powerful hybrid it monitoring with smart insights

Likeliness to Recommend

8 /10

What differentiates OpenText Operations Bridge from other similar products?

Ai driven event corelation , end to end hybrid IT monitoring

What is your favorite aspect of this product?

Ai powered event corelation and business impact analysis which helps pinpoint and prioritize issues

What do you dislike most about this product?

Complex configuration and setup

What recommendations would you give to someone considering this product?

Clear plan for integration , and use out of tge box templates . Customising dashboards and alerts.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

OpenText Operations Bridge

What is OpenText Operations Bridge?

Company Details

Need Assistance?

OpenText Operations Bridge Ratings

76 Likeliness to Recommend

87 Plan to Renew

4 Since last award

78 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love OpenText Operations Bridge?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Patching Automation The automated deployment and installation of server patches

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Storage Monitoring Monitor storage performance and capacity.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

OpenText Operations Bridge Reviews

vignesh k.

Boosting IT Efficiency!

Likeliness to Recommend

Pros

Mohammed Danish Azim S.

Good product, needs to add monitoring

Likeliness to Recommend

Pros

PRIYANSHU K.

Powerful hybrid it monitoring with smart insights

Likeliness to Recommend

Pros

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Feature Ratings

Capacity Management

Centralized Dashboard

Automated Remediation

Applications Monitoring

Multi-Site Functionality

Patching Automation

Server Performance Monitoring

Storage Monitoring

Cloud Monitoring

Network Mapping

Network Configuration Management

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of Data Integration