OpenText GroupWise Logo
OpenText GroupWise Logo
OpenText Corporation

OpenText GroupWise

Composite Score
8.5 /10
CX Score
8.8 /10
Category
OpenText GroupWise
8.5 /10

What is OpenText GroupWise?

OpenText™ GroupWise gives you modern email, messaging, calendaring, contact management and scheduling for today’s mobile world. With a dynamic, flexible interface, you can easily meet your organization’s requirements.

Company Details


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Awards & Recognition

OpenText GroupWise won the following awards in the Business Instant Messaging - Enterprise category

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OpenText GroupWise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText GroupWise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

97 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
98%
Negotiation and Contract:
92%
Conflict Resolution:
96%
Strategy & Innovation:
92%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText GroupWise?

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0% Negative
3% Neutral
97% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Saves Time

Feature Ratings

Average 88

Instant Messaging

94

Task Management

89

Search

88

Integration With Productivity Tools

88

Document Collaboration

88

Voice and Video Collaboration

87

Screen Sharing

87

Notifications

87

Granular Access Management

86

File Sharing Collaboration

86

Cross Platform Support

86

Vendor Capability Ratings

Average 89

Product Strategy and Rate of Improvement

93

Vendor Support

91

Breadth of Features

91

Business Value Created

91

Availability and Quality of Training

90

Ease of Data Integration

90

Ease of IT Administration

89

Ease of Implementation

88

Ease of Customization

87

Quality of Features

86

Usability and Intuitiveness

85

OpenText GroupWise Reviews

Marian C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Data Communication Becomes Instant Elemental

Likeliness to Recommend

9 /10

What differentiates OpenText GroupWise from other similar products?

One of the primary strengths worth mentioning is GroupWise's outstanding security, which shields the data of discussion and encodes it better than many GroupWise competitors. It is especially important for data centers, which sometimes shut down and can continue to receive other important messages through the platform in the offline mode. Due to its ability to bring up previous conversations while a complex technical discussion is ongoing, the application has the added advantage of being able to embrace better threading organization compared to generic chat formats.

What is your favorite aspect of this product?

Everything considered, GroupWise can be beneficial for a data engineer due to the program's lightweight nature: It does not demand a significant amount of RAM or CPU power even when organizing large transfers of files. In particular, the notification hierarchy can be distinguished as one of the customizable features of the tool not to overwhelm participants with messages at the critical phase of the project and filter only urgent information. Its message recall functionality is truly convenient when a person has transmitted wrong query parameters or some essential data.

What do you dislike most about this product?

On the other hand, external collaboration with different vendors or maintainers of the cloud support teams poses challenges when using GroupWise.

What recommendations would you give to someone considering this product?

The way to summon the team members, share the error logs, and debug the issues in GroupWise's persistent chat rooms drastically reduced our resolution time from hours to mere minutes. Many times I have benefitted from the search function at a platform by reusing effective solutions to issues that the team has solved in the past, and in achieving this, the message history cumulatively serves as an institutional memory. We were able to have proper conversations with the business side since both the technical and general overviews of the conversations can be captured in the same platform.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Dianna P.

  • Role: Consultant
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Optimizing Business Communication

Likeliness to Recommend

9 /10

What differentiates OpenText GroupWise from other similar products?

OpenText GroupWise can be differentiated from other solutions by its customization capacity, which allows the interface to be adapted to the specific needs of each user; its advanced security system, which efficiently protects confidential information; and its integration with other productivity tools, which facilitates data synchronization and collaboration on projects.

What is your favorite aspect of this product?

The management of emails, calendars and contacts in an integrated way, which facilitates collaboration between teams and the organization of meetings and events, are some of the features that I like. Allowing task management, project tracking and calendar synchronization, which improves productivity and efficiency in daily work.

What do you dislike most about this product?

The only minor drawback of the product is that it has certain limitations in the advanced customization of the interface

What recommendations would you give to someone considering this product?

OpenText GroupWise is a powerful tool to optimize business communication and improve team productivity. While it has some minor drawbacks, its unique features and effectiveness in specific scenarios make it a solid choice for organizations looking to improve their operational efficiency.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sebastian O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

A special and effective Program as for as Software

Likeliness to Recommend

9 /10

What differentiates OpenText GroupWise from other similar products?

What most sets OpenText GroupWise apart from other similar products is that it brings together all the tools I need in one package. The convenience of having my emails, appointments and people I know on my finger tips is something I value to the extend of saying am always ready.

What is your favorite aspect of this product?

I think one of the greatest benefits of OpenText GroupWise is the real-time collaboration ability which enable me to work with my colleagues and share information more effectively. On the same note, its security and data protection features are unmatched, which brings an extra level of comfort from the fact that my information is secure all the time.

What do you dislike most about this product?

However, this is one of the few things that I actually did not appreciate about OpenText GroupWise: it has a tendency to lag a little when it comes to loading significant amounts of data – which can be quite unhelpful in some circumstances.

What recommendations would you give to someone considering this product?

Thus, I believe that OpenText GroupWise would suit any company or a professional seeking a means to promptly run communications and work as a team. They include easy to use, integration and security to make it one of the best tool that can increase productivity when at work.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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