OpenText Corporation

OpenText GroupWise

Composite Score

8.5 /10

CX Score

8.8 /10

43 Reviews Write a Review

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What is OpenText GroupWise?

OpenText™ GroupWise gives you modern email, messaging, calendaring, contact management and scheduling for today’s mobile world. With a dynamic, flexible interface, you can easily meet your organization’s requirements.

Company Details

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Awards & Recognition

OpenText GroupWise won the following awards in the Business Instant Messaging - Enterprise category

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11 Top Rated Capabilities

11 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

OpenText GroupWise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText GroupWise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

96 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 97%
Negotiation and Contract:: 91%
Conflict Resolution:: 96%
Strategy & Innovation:: 92%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText GroupWise?

0% Negative

3% Neutral

97% Positive

Pros

Performance Enhancing
Enables Productivity
Unique Features
Saves Time

Feature Ratings

Average 89

Instant Messaging

Task Management

Search

Integration With Productivity Tools

Document Collaboration

Screen Sharing

Notifications

Voice and Video Collaboration

Granular Access Management

File Sharing Collaboration

Cross Platform Support

Vendor Capability Ratings

Average 89

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

OpenText GroupWise Reviews

Leah P.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Instant effective communication.

Likeliness to Recommend

10 /10

What differentiates OpenText GroupWise from other similar products?

There is no more confusion about the job, if someone has any questions you just have to send a message and specify who or what you want them to address and get an answer instantly. Group chat that improves your work.

What is your favorite aspect of this product?

We contact more with our colleagues, in a matter of seconds we can interact through group chat which makes everything easier at work. We can inform you of any pending meetings. Very useful for the company, we can also communicate with customers and solve what is needed.

What do you dislike most about this product?

We like it because several of us communicate at the same time and because of its responsiveness. If we have concerns, we look for all possible solutions among all of them. So far we have not seen anything bad. It is an excellent solution.

What recommendations would you give to someone considering this product?

Everyone is connected frequently and this has improved our work a lot, there are no problems just excellent work. With this software we keep in touch with the entire company, at any time or moment, it helps us a lot in case we have a problem to solve.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ambrose P.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Instant effective communication.

Likeliness to Recommend

10 /10

What differentiates OpenText GroupWise from other similar products?

What is your favorite aspect of this product?

What do you dislike most about this product?

What recommendations would you give to someone considering this product?

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lona M.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Great software product. Takes some time to learn!

Likeliness to Recommend

10 /10

What differentiates OpenText GroupWise from other similar products?

Comfortable learning platform Help topics and chat useful.

What is your favorite aspect of this product?

The professional look and feel. The flow and professionalism from a trusted customer service provider.

What do you dislike most about this product?

Not enough time to learn as much as I would have enjoyed.

What recommendations would you give to someone considering this product?

I would have enjoyed more time learning about all the features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

OpenText GroupWise

What is OpenText GroupWise?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

OpenText GroupWise Ratings

91 Likeliness to Recommend

100 Plan to Renew

96 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love OpenText GroupWise?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Search The system can search an entire body of a document for a keyword or phrase.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Screen Sharing The ability to share screens.

Notifications Tool alerts business of an application generated event.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

OpenText GroupWise Reviews

Leah P.

Instant effective communication.

Likeliness to Recommend

Pros

Ambrose P.

Instant effective communication.

Likeliness to Recommend

Pros

Lona M.

Great software product. Takes some time to learn!

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Task Management

Search

Integration With Productivity Tools

Document Collaboration

Screen Sharing

Notifications

Voice and Video Collaboration

Granular Access Management

File Sharing Collaboration

Cross Platform Support

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness