OpenText Corporation

OpenText GroupWise

Composite Score

8.5 /10

CX Score

8.8 /10

42 Reviews Write a Review

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What is OpenText GroupWise?

OpenText™ GroupWise gives you modern email, messaging, calendaring, contact management and scheduling for today’s mobile world. With a dynamic, flexible interface, you can easily meet your organization’s requirements.

Company Details

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Awards & Recognition

OpenText GroupWise won the following awards in the Business Instant Messaging - Enterprise category

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11 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

OpenText GroupWise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText GroupWise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

96 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText GroupWise?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 89

Instant Messaging

Search

Task Management

Document Collaboration

Integration With Productivity Tools

Screen Sharing

Voice and Video Collaboration

Notifications

Granular Access Management

File Sharing Collaboration

Cross Platform Support

Vendor Capability Ratings

Average 89

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Ease of IT Administration

Business Value Created

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Quality of Features

Usability and Intuitiveness

OpenText GroupWise Reviews

Lona M.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Great software product. Takes some time to learn!

Likeliness to Recommend

10 /10

What differentiates OpenText GroupWise from other similar products?

Comfortable learning platform Help topics and chat useful.

What is your favorite aspect of this product?

The professional look and feel. The flow and professionalism from a trusted customer service provider.

What do you dislike most about this product?

Not enough time to learn as much as I would have enjoyed.

What recommendations would you give to someone considering this product?

I would have enjoyed more time learning about all the features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kim F.

Role: Sales Marketing
Industry: Retail
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Apr 2021

User friendly, innovative, great customer service

Likeliness to Recommend

8 /10

What differentiates OpenText GroupWise from other similar products?

Innovative

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

User Friendly

What recommendations would you give to someone considering this product?

More Modern

Pros

Continually Improving Product
Efficient Service
Effective Service
Caring

Role: Operations
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2021

great product. the functionality was outstanding

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

OpenText GroupWise

What is OpenText GroupWise?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

OpenText GroupWise Ratings

91 Likeliness to Recommend

1 Since last award

100 Plan to Renew

96 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love OpenText GroupWise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Search The system can search an entire body of a document for a keyword or phrase.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Screen Sharing The ability to share screens.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Notifications Tool alerts business of an application generated event.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

OpenText GroupWise Reviews

Lona M.

Great software product. Takes some time to learn!

Likeliness to Recommend

Pros

Kim F.

User friendly, innovative, great customer service

Likeliness to Recommend

Pros

great product. the functionality was outstanding

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Search

Task Management

Document Collaboration

Integration With Productivity Tools

Screen Sharing

Voice and Video Collaboration

Notifications

Granular Access Management

File Sharing Collaboration

Cross Platform Support

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Ease of IT Administration

Business Value Created

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Quality of Features

Usability and Intuitiveness