OpenText Corporation

OpenText Extended ECM

Composite Score

8.1 /10

CX Score

8.1 /10

35 Reviews Write a Review

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What is OpenText Extended ECM?

OpenText Content Suite facilitates an agile information governance strategy designed to reduce risk and mitigate the cost of growing volumes of content in the enterprise – freeing strategic CIOs to focus on using information to drive growth and innovation.

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OpenText Extended ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText Extended ECM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText Extended ECM?

3% Negative

8% Neutral

89% Positive

Pros

Acts with Integrity
Reliable
Security Protects
Unique Features

Feature Ratings

Average 84

Access Permissions Management

Search

ECM Document Management

Workflow Process Automation

Mobile

Collaboration

File Approvals Esignatures

Capture Channels

Ediscovery Audit Trail

File Conversion

Metadata Management

Vendor Capability Ratings

Average 79

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Vendor Support

OpenText Extended ECM Reviews

Pedro J.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

The best and most expensive

Likeliness to Recommend

8 /10

What differentiates OpenText Extended ECM from other similar products?

The ease and consistency of its integration with the SAP system

What is your favorite aspect of this product?

Robust and easy to integrate

What do you dislike most about this product?

The price is really expensive.

What recommendations would you give to someone considering this product?

If you have an SAP system and want to integrate it with a document management system, this is the right product for you. But be aware of its price and that you will have to maximize its use.

Pros

Reliable
Enables Productivity
Inspires Innovation
Caring

Cons

Vendor's Interest First

Madala D.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Excellent management with different uses

Likeliness to Recommend

8 /10

What differentiates OpenText Extended ECM from other similar products?

Automation and workflow management: OpenText Extended ECM includes a powerful automation and workflow management engine that enables organizations to automate and streamline business processes. This helps to reduce manual intervention, improve accuracy, and increase productivity.

What is your favorite aspect of this product?

the comprehensive security and compliance features of OpenText Extended ECM provide organizations with peace of mind that their sensitive information is being protected and that they remain compliant with relevant regulations. This is becoming increasingly important in today's digital world, where data breaches and cyber attacks are a real and constant threat.

What do you dislike most about this product?

Cost is high

What recommendations would you give to someone considering this product?

Evaluate the solution against your requirements: Once you have identified your business requirements, evaluate how well OpenText Extended ECM meets those requirements. Consider factors such as ease of use, scalability, flexibility, and customization options.

Pros

Efficient Service
Caring
Saves Time
Respectful

MS C.

Role: Consultant
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Robust Features,

Likeliness to Recommend

10 /10

What differentiates OpenText Extended ECM from other similar products?

OpenText Extended ECM integrates seamlessly with leading business applications such as SAP, Salesforce, and Microsoft Office 365, enabling users to access and manage content directly from within their preferred business applications. This integration reduces the need for switching between multiple systems, which increases productivity and efficiency.

What is your favorite aspect of this product?

One of the favorite aspects of OpenText Extended ECM is its ability to integrate with other business applications, which streamlines business processes and improves productivity. With this integration, users can easily access content and manage it within their familiar business applications, eliminating the need to switch between multiple systems.

What do you dislike most about this product?

OpenText Extended ECM include a steep learning curve for some of the more advanced features and the high cost of implementation and maintenance.

What recommendations would you give to someone considering this product?

OpenText Extended ECM is the right solution for your organization, seek guidance from a trusted partner or consultant who can provide insights into the solution's benefits and limitations. A consultant can help you determine whether OpenText Extended ECM is the right fit for your organization's content management needs, and can assist with planning, implementation, and training.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

OpenText Extended ECM

What is OpenText Extended ECM?

Company Details

Book a Free Demo Today!

Awards & Recognition

OpenText Extended ECM Ratings

85 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love OpenText Extended ECM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Search The system can search an entire body of a document for a keyword or phrase.

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Capture Channels Variety of ways a file can be ingested into the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

OpenText Extended ECM Reviews

Pedro J.

The best and most expensive

Likeliness to Recommend

Pros

Cons

Madala D.

Excellent management with different uses

Likeliness to Recommend

Pros

MS C.

Robust Features,

Likeliness to Recommend

Pros

Most Popular OpenText Extended ECM Comparisons

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Laserfiche

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Feature Ratings

Access Permissions Management

Search

ECM Document Management

Workflow Process Automation

Mobile

Collaboration

File Approvals Esignatures

Capture Channels

Ediscovery Audit Trail

File Conversion

Metadata Management

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Vendor Support