OpenText Corporation

OpenText APM

Composite Score

7.7 /10

CX Score

8.0 /10

55 Reviews Write a Review

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What is OpenText APM?

OpenText™ (formerly Micro Focus APM) Application Performance Management (APM) Solutions allow you to isolate problems real-time for all of your applications whether on-premise, cloud, or mobile. OpenText APM Solutions are also available with a flexible delivery model to best fit your needs. Choose from any combination of on-premise, SaaS, or hybrid to suit your existing platform and business model.

Company Details

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Awards & Recognition

OpenText APM won the following awards in the Application Performance Management - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Product Impact
Contract Negotiation

2022

OpenText APM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText APM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

2
Since last award

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 88%
Conflict Resolution:: 92%
Strategy & Innovation:: 89%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText APM?

1% Negative

7% Neutral

92% Positive

Pros

Enables Productivity
Efficient Service
Respectful
Security Protects

Feature Ratings

Average 82

Enterprise Cloud Platform Support

Non-Commodity Operating Systems

Application Discovery

Domain-Centric AI/ML

Domain-Agnostic AI/ML

Scalability

Synthetic Monitoring (RUM)

Transaction Request Performance

Server Monitoring

Automated Diagnostics

Application Request Tracing

Vendor Capability Ratings

Average 80

Breadth of Features

Quality of Features

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support

OpenText APM Reviews

Joynal A.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2022

Fantastic Tool!

Likeliness to Recommend

5 /10

What differentiates OpenText APM from other similar products?

It is very customizable to present you with precisely the information you want to see, in the order you want to see it in, and can generate reports of the same with ease.

What is your favorite aspect of this product?

All custom filters/view can be saved and shared with others easily too, making it great for teams to be able to quite literally "be on the same page" when discussing outstanding defects pertaining to them.

What do you dislike most about this product?

There is also a rather steep learning curve at first as the tool is so vastly configurable, and the many options can seem overwhelming at first.

What recommendations would you give to someone considering this product?

Try it before buying it if you can, see if they can loan you a trial license for a month at least.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Includes Product Enhancements

Cons

Commodity Features
Less Effective Service

Hatice K.

Role: Information Technology
Industry: Shipping
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Trusted Application

Likeliness to Recommend

10 /10

What differentiates OpenText APM from other similar products?

Micro Focus Apm is very good Product and safe and trusted

What is your favorite aspect of this product?

For example one trqnsection is latest I can see where is the problem

What do you dislike most about this product?

Some times Services down

What recommendations would you give to someone considering this product?

Auto update and install

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Anil K.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

Service level maangement

Likeliness to Recommend

9 /10

What differentiates OpenText APM from other similar products?

System monitoring

What is your favorite aspect of this product?

Synthetic monitoring

What do you dislike most about this product?

Cost Easy to use, but a bit pricey."

What recommendations would you give to someone considering this product?

System monitoring and Synthetic monitoring

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Effective Service

OpenText APM

What is OpenText APM?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

OpenText APM Ratings

84 Likeliness to Recommend

2 Since last award

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love OpenText APM?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Enterprise Cloud Platform Support Monitoring capabilities for cloud platforms such as Cloud Foundry, OpenShift, Kubernetes, Azure ServiceFabric.

Non-Commodity Operating Systems Non-Commodity Operating Systems capabilities such as AIX, z/OS, Solaris, IBM i, and z/Linux.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Domain-Centric AI/ML Intelligent algorithms, based on machine learning (ML), analyze different data sets to find connections and relationships between services and infrastructure.

Domain-Agnostic AI/ML Domain-agnostic AI/ML capabilities for events via third-party collectors.

Scalability Scalability refers to the transaction size per second / time taken to put a transaction in the block and the time taken to reach a consensus.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Automated Diagnostics Automated diagnostics providing prebuilt workflows for problem detection, correlation of application behavior and performance, and determination of cause.

Application Request Tracing Detail key attributes of application requests and transactions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

OpenText APM Reviews

Joynal A.

Fantastic Tool!

Likeliness to Recommend

Pros

Cons

Hatice K.

Trusted Application

Likeliness to Recommend

Pros

Anil K.

Service level maangement

Likeliness to Recommend

Pros

Most Popular OpenText APM Comparisons

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2
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Since last award

Feature Ratings

Enterprise Cloud Platform Support

Non-Commodity Operating Systems

Application Discovery

Domain-Centric AI/ML

Domain-Agnostic AI/ML

Scalability

Synthetic Monitoring (RUM)

Transaction Request Performance

Server Monitoring

Automated Diagnostics

Application Request Tracing

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support