OpenLink Customer Reviews 2025 | SoftwareReviews

OpenLink

Composite Score

7.2 /10

CX Score

7.8 /10

12 Reviews Write a Review

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What is OpenLink?

OpenLink is a Transaction Lifecycle Management (TLM) software, providing decision support for trading and managing risks of physical and financial assets in energy, financial services, and commodity markets.

Company Details

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OpenLink Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 94%
Conflict Resolution:: 91%
Strategy & Innovation:: 95%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenLink?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Unique Features

Feature Ratings

Average 74

Fraud Management

Transaction Monitoring

Anti Money Laundering

Policy Management

Stress Tests

Asset Liability Management

Market Risk Management

Analytics and Reporting

Cheque Management

Credit Risk Management

Regulatory Compliance and Audit

Vendor Capability Ratings

Average 75

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Vendor Support

Ease of Customization

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

OpenLink Reviews

Anju A.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Powerful and scalable, but integration not great

Likeliness to Recommend

7 /10

What differentiates OpenLink from other similar products?

Comprehensive Financial Management: OpenLink offers a complete suite for managing complex financial processes, from trading and risk management to accounting and analytics, making it a one-stop solution. Customizable Reporting and Analytics: The platform allows users to create highly customizable reports and analytics, providing tailored insights and greater flexibility compared to other products. Seamless Integration: OpenLink integrates well with various third-party systems, enabling smoother data exchange and reducing the complexity often found in other platforms.

What is your favorite aspect of this product?

My favorite aspect of OpenLink is its customizable reporting and analytics. The ability to create tailored reports and gain deep insights from data helps in making informed decisions, and it significantly enhances the overall user experience. This flexibility stands out compared to many other financial management tools.

What do you dislike most about this product?

What I dislike most about OpenLink is its integration complexity. While it offers great capabilities, setting up and maintaining seamless integration with other systems can sometimes be challenging and time-consuming, especially for users without technical expertise.

What recommendations would you give to someone considering this product?

Invest in User Training: The interface is user-friendly, but to maximize efficiency, invest in training for your team to ensure everyone is comfortable using the system. Plan for Integration Setup: Make sure to allocate time and resources for the integration process, as it can be complex. Consider getting help from technical experts for a smoother setup. Leverage Customization Features: Take full advantage of OpenLink’s customizable reporting and analytics to tailor the platform to your specific needs. This will greatly enhance the product's value for your business.

Pros

Helps Innovate
Trustworthy
Unique Features
Efficient Service

Justin C.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Great integration!

Likeliness to Recommend

8 /10

What differentiates OpenLink from other similar products?

Their advanced analytics

What is your favorite aspect of this product?

My favourite aspect is how it give real time analytics across multi asset classes

What do you dislike most about this product?

I don't dislike anything currently

What recommendations would you give to someone considering this product?

If you're considering as a trader or portfolio risk management, it's a good place to start.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Lehar A.

Role: Finance
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Aug 2024

Easy to hsey

Likeliness to Recommend

10 /10

What differentiates OpenLink from other similar products?

It's variety of features

What is your favorite aspect of this product?

It's simplicity

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

First, check if it alings with your objectives or not

Pros

Trustworthy
Unique Features
Inspires Innovation
Respectful

OpenLink

What is OpenLink?

Company Details

Book a Free Demo Today!

OpenLink Ratings

80 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love OpenLink?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Fraud Management Includes identity theft protection, fraud alerts, payer authentication, and fraud investigations.

Transaction Monitoring Includes Know Your Customer (KYC), cash deposits and withdrawals, wire transfers, and ACH activity management.

Anti Money Laundering Includes suspicious behavior identification, currency transaction reporting, case management and customer due diligence checks.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Stress Tests Includes crisis simulations, scenario generation, and scenario analysis.

Asset Liability Management Includes interest rate risk, liquidity risk, and funding and capital management.

Market Risk Management Includes equity risk, currency risk, and commodity risk.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Cheque Management Includes cheque printing, cheque tracking, cheque payment processing, and cheque verification.

Credit Risk Management Includes credit assessment, credit scoring, and credit risk analysis.

Regulatory Compliance and Audit Ability to adhere to laws, regulations, guidelines, and specifications relevant to the business. Ability to store documents and trails for audit access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

OpenLink Reviews

Anju A.

Powerful and scalable, but integration not great

Likeliness to Recommend

Pros

Justin C.

Great integration!

Likeliness to Recommend

Pros

Lehar A.

Easy to hsey

Likeliness to Recommend

Pros

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Feature Ratings

Fraud Management

Transaction Monitoring

Anti Money Laundering

Policy Management

Stress Tests

Asset Liability Management

Market Risk Management

Analytics and Reporting

Cheque Management

Credit Risk Management

Regulatory Compliance and Audit

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Vendor Support

Ease of Customization

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement