Open Water Logo
Open Water Logo
ASI

Open Water

Composite Score
6.9 /10
CX Score
6.9 /10
Category
Open Water
6.9 /10

What is Open Water?

Provide your audience with an intuitive and engaging virtual conference experience through OpenWater. Our enterprise grade virtual conference platform offers high quality broadcasts at scale. We are a proven partner and support team that has enabled associations to flawlessly go virtual.

Company Details


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Awards & Recognition

Open Water won the following awards in the Virtual Event Management category

Open Water Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Open Water.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

87 Plan to Renew

77 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
75%
Negotiation and Contract:
66%
Conflict Resolution:
89%
Strategy & Innovation:
67%
Service Experience:
73%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Open Water?

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10% Negative
21% Neutral
69% Positive

Pros

  • Trustworthy
  • Respectful
  • Continually Improving Product
  • Client Friendly Policies

Cons

  • Under Delivered
  • Charges for Enhancements

Feature Ratings

Average 78

Presentation/ Webinar Capabilities

90

Exhibitor or Vendor Environment

87

Customer Support

84

Registration Process/Integration

82

Metric and Reporting

75

Networking Facilitation

74

Attendee Engagement

71

Whitelabeling

68

Vendor Capability Ratings

Average 77

Quality of Features

82

Ease of Implementation

80

Availability and Quality of Training

80

Vendor Support

79

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Ease of Customization

77

Ease of IT Administration

77

Business Value Created

77

Ease of Data Integration

70

Usability and Intuitiveness

70

Open Water Reviews

Raul B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

We were able to boost our social networks

Likeliness to Recommend

9 /10

What differentiates Open Water from other similar products?

We are using this platform to boost the company's social networks and to attract new followers and future customers. It has interesting tools that are easy to use and understand, such as the creation of contests, sweepstakes and post designs with templates that are very easy to use and customize. It also has tools to customize social networks and give them a different experience to our customers.

What is your favorite aspect of this product?

It contains a wide variety of options to promote the company's social networks, such as the diversity of contests, among which we have the photo, hashtag, trivia, etc., in order to attract new customers and create loyalty in those we already have. It also has multiple tools to customize social networks, such as the creation of a tab to attract Facebook followers to Instagram and vice versa.

What do you dislike most about this product?

The templates for creating post, are very limited and although it allows us to customize them, it contains a watermark that I would not want. It has metrics that although they are easy to understand, I would like to expand the information to know the scope of each contest and guidelines to improve. Its design is very friendly, but I would like it to be a little more modern, sometimes I feel like I'm working in an old program.

What recommendations would you give to someone considering this product?

OpenWater helps us manage online events and competitions that run from start to finish on the OpenWater platform, a platform that participants and judges can access to do so. Previously we had different applications or humans to organize these events. You can also track past events and awards, which makes it easier to plan those events. OpenWater is ideal for digital campaigns and rewards programs that can be managed end-to-end on a single platform. It is easy to use and host these events on the OpenWater platform, and it is also easy to track historical events hosted on the platform. Reporting and analytics provide deep insights to optimize

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Caring