Entrust

Onfido

Composite Score

7.8 /10

CX Score

7.8 /10

12 Reviews Write a Review

Claim Software

What is Onfido?

Use a complete, AI-powered identity verification solution to power open, secure, and inclusive relationships between you and your customers. The Onfido Real Identity Platform helps you reduce the cost of customer acquisition, onboard new customers, detect fraud, and satisfy KYC, AML, and other global compliance requirements.

Company Details

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Onfido Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 83%
Negotiation and Contract:: 77%
Conflict Resolution:: 95%
Strategy & Innovation:: 88%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Onfido?

0% Negative

8% Neutral

92% Positive

Pros

Trustworthy
Efficient Service
Respectful
Client Friendly Policies

Feature Ratings

Average 81

Fraud Ring Detection

Biometric Identification

Electronic Signatures

Know Your Business (KYB)

Regulatory Compliance

Identity Verification

Picture Identification

Document Verification

Document Hosting

Video Identification

Risk Assessment

Vendor Capability Ratings

Average 83

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Onfido Reviews

Role: Finance
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Brilliant product, super easy to use

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Cons

Less Generous
Under Delivered

Jérémy R.

Role: C-Level
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Great product. Easy to use, but a bit pricey.

Likeliness to Recommend

9 /10

What differentiates Onfido from other similar products?

Geographical coverage

What is your favorite aspect of this product?

It is compliant to the regulation we have to respect (EU).

What do you dislike most about this product?

The product appears as expensive as we introduced new set of controls we were not doing before. The challenge is to value these new controls and integrate it in the price to our customers.

What recommendations would you give to someone considering this product?

Assess the coverage you need and the compliance constraint you have in your market.

Pros

Trustworthy
Caring
Respectful
Client Friendly Policies

Nabeel s.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use, but modeartely pricey

Likeliness to Recommend

9 /10

What differentiates Onfido from other similar products?

price and the features provided at this price point are really worth the money spent.

What is your favorite aspect of this product?

functionality and productivity boost

What do you dislike most about this product?

could be a lot better with some fixes.

What recommendations would you give to someone considering this product?

go for it if you're on a budget.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Onfido

What is Onfido?

Company Details

Need Assistance?

Onfido Ratings

86 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Onfido?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Fraud Ring Detection Ability to detect and report on documents and biometrics which are reused across multiple user accounts to defraud a vendor.

Biometric Identification Allows users to verify their identity using biometrics such as fingerprints.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Know Your Business (KYB) Ability to provide business verifications, by extracting data from several business registries and covering 365M credit reports database.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Identity Verification Ability to verify the authenticity of government-issued identification with the person presenting it.

Picture Identification Allows users to upload pictures to be compared with documentation or data.

Document Verification automates verification of important documents such as proof of address from pictures of utility bills, credit cards, and bank statements.

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Video Identification Provides facial recognition via video feed to compare with identification on file.

Risk Assessment 'The system provides an assessment of the risks associated with the individual.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Onfido Reviews

Brilliant product, super easy to use

Likeliness to Recommend

Pros

Cons

Jérémy R.

Great product. Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Nabeel s.

Easy to use, but modeartely pricey

Likeliness to Recommend

Pros

Feature Ratings

Fraud Ring Detection

Biometric Identification

Electronic Signatures

Know Your Business (KYB)

Regulatory Compliance

Identity Verification

Picture Identification

Document Verification

Document Hosting

Video Identification

Risk Assessment

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization