OneLogin, Inc

OneLogin Trusted Customer Experiences™

Composite Score

6.5 /10

CX Score

6.7 /10

6 Reviews Write a Review

Claim Software

What is OneLogin Trusted Customer Experiences™?

Passwords alone aren’t enough to protect your customers, their data, and your business from malicious activity and account takeover. Employ modern security tactics while delivering an intuitive trusted user experience for your customers with OneLogin’s Trusted Customer Experience platform.

Company Details

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OneLogin Trusted Customer Experiences™ Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 73%
Negotiation and Contract:: 73%
Conflict Resolution:: 77%
Strategy & Innovation:: 72%
Service Experience:: 71%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OneLogin Trusted Customer Experiences™?

16% Negative

0% Neutral

84% Positive

Pros

Generous Negotitation
Helps Innovate
Performance Enhancing
Enables Productivity

Cons

Wastes Time
Vendor's Interest First

Feature Ratings

Average 73

Authentication

Multi-Factor Authentication (MFA)

Omnichannel Experience

Consent Management

Application Integration

Fine-grained AuthZ (FGA)

Identity Proofing

Custom User Experience Workflows

Social Identity Integration

Account Recovery

Account and Data Validation

Vendor Capability Ratings

Average 75

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

OneLogin Trusted Customer Experiences™ Reviews

Jack C.

Role: Operations
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Reliable and easy to use.

Likeliness to Recommend

7 /10

What differentiates OneLogin Trusted Customer Experiences™ from other similar products?

Othe competitors have had a data breach which erodes trust.

What is your favorite aspect of this product?

The reliability is great!

What do you dislike most about this product?

Better customer experience in adding a new password.

What recommendations would you give to someone considering this product?

It is a solid product.

Pros

Generous Negotitation
Helps Innovate
Continually Improving Product
Reliable

Cons

Commodity Features
Wastes Time
Less Respectful

Alan S.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Great product. Does what is says on the tin

Likeliness to Recommend

9 /10

What differentiates OneLogin Trusted Customer Experiences™ from other similar products?

The support does seem to want to help and give you the best experience.

What is your favorite aspect of this product?

Being able to use it as the single point of access

What do you dislike most about this product?

Not being able to mass add users to a product.

What recommendations would you give to someone considering this product?

Make sure you get the support team to help implement and get you up and working quickly.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Afshan B.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Easy to use, but a bit pricey.

Likeliness to Recommend

9 /10

What differentiates OneLogin Trusted Customer Experiences™ from other similar products?

It is very simple and intuative.

What is your favorite aspect of this product?

tHE GROUP PROVISIONING AND SECURITY FEATURES

What do you dislike most about this product?

Rate limit issues were quite common.

What recommendations would you give to someone considering this product?

it can be little economical.

Pros

Efficient Service
Respectful
Helps Innovate
Continually Improving Product

OneLogin Trusted Customer Experiences™

What is OneLogin Trusted Customer Experiences™?

Company Details

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OneLogin Trusted Customer Experiences™ Ratings

82 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love OneLogin Trusted Customer Experiences™?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Authentication Ability to reduce friction to UX for implementing seamless user onboarding, operating multiple 2FA channels at scale.

Multi-Factor Authentication (MFA) Software uses contextual information and business rules to determine which authentication factors to apply to a particular user.

Omnichannel Experience Provides consistent interfaces across all mediums such as laptops, smartphones, gaming consoles, kiosks etc. to build a unified customer profile.

Consent Management Provides mechanisms for collecting, storing, and validating data subject consent has been obtained as a part of data collection practices.

Application Integration Includes functional and data integration with company applications such as CRM, Sales Platforms, ERP etc.

Fine-grained AuthZ (FGA) Ability to grant individual users access to specific objects or resources in a system at scale.

Identity Proofing Provides user self-verification, through document-based and/or knowledge-based proofs.

Custom User Experience Workflows Customizable user interface(UI) and workflows focusing on the customer experience throughout the suspect/prospect/customer lifecycle.

Social Identity Integration Ability to sign in to apps with login info from social networking services such as Facebook, Google, Twitter, or LinkedIn, eliminating need for extra passwords.

Account Recovery Supports account recovery techniques such as SMTP/IVR/SMS OTP, “magic links”, mobile push notifications and applications, and account linking.

Account and Data Validation Ability to validate user accounts and their associated identity data including format validation (consistent entry formats) or data validation (credit card/age)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

OneLogin Trusted Customer Experiences™ Reviews

Jack C.

Reliable and easy to use.

Likeliness to Recommend

Pros

Cons

Alan S.

Great product. Does what is says on the tin

Likeliness to Recommend

Pros

Afshan B.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Feature Ratings

Authentication

Multi-Factor Authentication (MFA)

Omnichannel Experience

Consent Management

Application Integration

Fine-grained AuthZ (FGA)

Identity Proofing

Custom User Experience Workflows

Social Identity Integration

Account Recovery

Account and Data Validation

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training