OneDesk

OneDesk PPM

Composite Score

8.1 /10

CX Score

8.2 /10

8 Reviews Write a Review

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What is OneDesk PPM?

OneDesk's PPM helps to view with both traditional planning and agile execution as well as Gantt charts, scheduling, and resource assignments.

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OneDesk PPM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OneDesk PPM?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 95

Project Management

100

Analytics and Reporting

Project Portfolio Management

Document Management

Lifecycle Management

Timesheet Management

Mobile

Resource Planning

What If Analysis

Risk and Fraud Assessment

Tasks and Workflow Management

Vendor Capability Ratings

Average 90

Ease of Customization

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

OneDesk PPM Reviews

Nate J.

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

OneDesk is a very comprehensive and useful tool.

Likeliness to Recommend

8 /10

What differentiates OneDesk PPM from other similar products?

OneDesk stands out from competing software because it enables teams to personalize and automate workflows including classification, response, notification, and assignment. This improves efficiency and decreases the need for manual involvement.

What is your favorite aspect of this product?

OneDesk allowed me to plan and execute projects, delegate and monitor the completion of individual tasks, streamline the execution of routine duties, and personalize processes. In particular, I appreciate how straightforward the interfaces and navigations are. OneDesk may be connected to other programs such as Jira and Zapier. This is a product that new businesses can afford.

What do you dislike most about this product?

Since I haven't been using OneDesk for a very long time, I haven't come across any problems while I was using it.

What recommendations would you give to someone considering this product?

The software is an All-in-One Solution, which is why I suggest using it. For teams who need to handle both project work and technical support, OneDesk provides a straightforward and efficient single platform to do both.

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Jenny f.

Role: Industry Specific Role
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

My user experience with one desk ppm!

Likeliness to Recommend

9 /10

What differentiates OneDesk PPM from other similar products?

It's a powerful platform for customer management unlike other similar platforms.

What is your favorite aspect of this product?

It's very cost efficient for small and medium sized team. It saves time and potential problem in workflow. It's interface is simple and easy to use

What do you dislike most about this product?

It manages projects and helpdesk in one place,so nothing to dislike towards it.

What recommendations would you give to someone considering this product?

It plans your project, assign task and manage costs and budgets ,so I highly recommend it.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Nathan g.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Very helpful project management tool

Likeliness to Recommend

9 /10

What differentiates OneDesk PPM from other similar products?

You get multiple features such as helpdesk, project management tool, workflow automation unlike other similar platforms. Also it very cost friendly compared to it's competitors.

What is your favorite aspect of this product?

It's very user friendly tool for managing projects. It provides both solutions for both project management and helpdesk. Also I like how it keeps record of all your project data streamlined.

What do you dislike most about this product?

I have nothing that pisses me off while working with this great platform.

What recommendations would you give to someone considering this product?

It's easy to share task among your team so consider it as your first priority.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Caring

OneDesk PPM

What is OneDesk PPM?

Company Details

Book a Free Demo Today!

OneDesk PPM Ratings

87 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love OneDesk PPM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Project Management Includes support for elements of individual project management such as phase, task, resource, duration and budget, with Gantt and WBS views.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Project Portfolio Management Includes basic aspects of multi-project, multi-program oversight with comprehensive, high-level reporting on progress and costs.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Lifecycle Management Includes change requests and management, with budget, resource, and scope implications on current project and the portfolio.

Timesheet Management Includes ability for resources to log hours against tasks and percentage completed in real time or post hoc.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Resource Planning Includes the ability to see which resources have capacity, assign projects and tasks, and to level assignments according to resource schedules and shifts.

What If Analysis Includes ability to create test scenarios to see implications of schedule or resource changes, with option to either implement or cancel all.

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

OneDesk PPM Reviews

Nate J.

OneDesk is a very comprehensive and useful tool.

Likeliness to Recommend

Pros

Jenny f.

My user experience with one desk ppm!

Likeliness to Recommend

Pros

Nathan g.

Very helpful project management tool

Likeliness to Recommend

Pros

Feature Ratings

Project Management

Analytics and Reporting

Project Portfolio Management

Document Management

Lifecycle Management

Timesheet Management

Mobile

Resource Planning

What If Analysis

Risk and Fraud Assessment

Tasks and Workflow Management

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support