Hyland Software

OnBase

Composite Score

7.4 /10

CX Score

7.5 /10

38 Reviews Write a Review

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What is OnBase?

OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOB applications such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions.

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Awards & Recognition

OnBase won the following awards in the Enterprise Content Management - Enterprise category

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2 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

3 Top Rated Features

2023

5 Top Rated Capabilities

2 Top Rated Features

2022

OnBase Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OnBase.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OnBase?

0% Negative

11% Neutral

89% Positive

Pros

Performance Enhancing
Security Protects
Helps Innovate
Continually Improving Product

Feature Ratings

Average 83

ECM Document Management

Metadata Management

Capture Channels

Ediscovery Audit Trail

Collaboration

Workflow Process Automation

Search

Access Permissions Management

Mobile

File Approvals Esignatures

File Conversion

Vendor Capability Ratings

Average 83

Business Value Created

Breadth of Features

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

OnBase Screenshots

OnBase Videos

OnBase Reviews

Sarah J.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2020

Awesome Product!

Likeliness to Recommend

10 /10

What differentiates OnBase from other similar products?

Support/Training

What is your favorite aspect of this product?

unity forms

What do you dislike most about this product?

Too many modules, gets confusing when you are trying to do too much at one time.

What recommendations would you give to someone considering this product?

start small, keep it simple,

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2020

A tool-able ECMS for nearly any requirement set

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Caring

Eric Z.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2020

An Overall Solid Product

Likeliness to Recommend

8 /10

What differentiates OnBase from other similar products?

It's ease of use when creating workflows, user forms, and reporting dashboards. Relatively fast turnaround time when a service ticket is created for an issue. Many useful features to help business processes run more smoothly.

What is your favorite aspect of this product?

OnBase is something that can be molded to serve many different types and sizes of needs. A helpful use case can be found in just about every area/department of a business.

What do you dislike most about this product?

Some aspects of it are not very friendly or intuitive for end users, especially those with limited technology understanding. If a bug is found and reported, sometimes it is not addressed as seriously as it should be.

What recommendations would you give to someone considering this product?

Assess what it is your overall goals are and where the current product you're using (or lack there of) is coming up short in helping reach those goals.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Efficient Service

OnBase

What is OnBase?

Company Details

Book a Free Demo Today!

Awards & Recognition

OnBase Ratings

88 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love OnBase?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Capture Channels Variety of ways a file can be ingested into the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Search The system can search an entire body of a document for a keyword or phrase.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

OnBase Screenshots

Approval for Ad-hoc Task

Document Viewer

OnBase Dark Mode

OnBase Videos

OnBase. One platform, unlimited potential.

OnBase Reviews

Sarah J.

Awesome Product!

Likeliness to Recommend

Pros

A tool-able ECMS for nearly any requirement set

Likeliness to Recommend

Pros

Cons

Eric Z.

An Overall Solid Product

Likeliness to Recommend

Pros

Cons

Most Popular OnBase Comparisons

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1
Since last award

Feature Ratings

ECM Document Management

Metadata Management

Capture Channels

Ediscovery Audit Trail

Collaboration

Workflow Process Automation

Search

Access Permissions Management

Mobile

File Approvals Esignatures

File Conversion

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support