ON24, Inc.

ON24

Composite Score

7.8 /10

CX Score

7.9 /10

67 Reviews Write a Review

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What is ON24?

The ON24 Digital Experience Platform makes it easy to create, scale and personalize engaging webinar, virtual event and multimedia content experiences. Turn audience engagement into actionable insights with prospect, experience and network analytics powered by ON24 Intelligence.

Company Details

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Awards & Recognition

ON24 won the following awards in the Virtual Event Management category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

ON24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ON24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ON24?

3% Negative

15% Neutral

82% Positive

Pros

Client Friendly Policies
Efficient Service
Respectful
Fair

Feature Ratings

Average 83

Presentation/ Webinar Capabilities

Metric and Reporting

Whitelabeling

Registration Process/Integration

Attendee Engagement

Vendor e-Commerce

Exhibitor or Vendor Environment

Customer Support

Branding and Visual Customization

Social Media Channel Integration Outbound

Gamification

Vendor Capability Ratings

Average 81

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Breadth of Features

Business Value Created

Quality of Features

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

ON24 Reviews

Sheila K.

Role: Sales Marketing
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2022

The best product ever!

Likeliness to Recommend

10 /10

What differentiates ON24 from other similar products?

Sophistication

What is your favorite aspect of this product?

The user friendliness

What do you dislike most about this product?

There’s not much I dislike

What recommendations would you give to someone considering this product?

Definitely make the leap.

Pros

Helps Innovate
Trustworthy
Efficient Service
Effective Service

Miles S.

Role: Operations
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Extremely Reliable, Easy To Use, Great Support

Likeliness to Recommend

10 /10

What differentiates ON24 from other similar products?

I've been using On24 for about 7 years now and have run our virtual events program from start to finish. We've done over 400 virtual events with On24 and I have not had a single major issue (knock on wood). I've compared other products, but my experience with On24 has been so good that it is difficult for me to even consider any new companies/platforms simply because On24s history of reliability is so strong and that is the most important aspect to me when running LIVE online events.

What is your favorite aspect of this product?

Ease of use is probably the best aspect of the product (besides the reliability mentioned above). The whole platform just always works when I need it to work and event setup, running events, training speakers, and everything involved is relatively simple.

What do you dislike most about this product?

The only problems I've run into is with the Tier 1 support and that's only been a couple times. When I first started using On24 I felt like the Tier 1 support was amazing, but it does seem like it's not as good anymore. However, only 1 or 2 times have I really had to escalate my issue and if it is a major problem there is an emergency line available along with a customer success manager that is available via email whenever I need help.

What recommendations would you give to someone considering this product?

I've been looking at other webinar vendors and a lot of them have some extra features, but when it comes to talking about reliability and build quality of the product itself they have all been lacking. When you talk to On24 about how they manage reliability and ensure that reliability, their people know about distributed servers and multiple checks and tested before releasing new features and services. I'm fine with less features (though there are more than I personally use in On24) as a trade off for quality and reliability of the platform as a whole. There are plenty of tools and features for engagement and the quality is unmatched.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anna M.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Good for marketing webinars, bit expensive though

Likeliness to Recommend

8 /10

What differentiates ON24 from other similar products?

The amount of stats is quite robust for each webinar and it's attendees

What is your favorite aspect of this product?

The ability to send emails/reminders for webinars straight from the platform

What do you dislike most about this product?

The cost is too high compared to other webinar/broadcast tools

What recommendations would you give to someone considering this product?

Good for marketing webinars, easy to use and gives you the performance metrics to optimize future sessions. Ability to send emails from the platform is easy as well so you can get these communications out quicker (vs using your native email platform).

Pros

Reliable
Performance Enhancing
Enables Productivity
Appreciates Incumbent Status

ON24

What is ON24?

Company Details

Need Assistance?

Awards & Recognition

ON24 Ratings

87 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love ON24?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Whitelabeling Ability to apply host and sponsor branding to the event and vendor branding to individual exhibit spaces

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Customer Support Support before, during, and after event. Technical support available during the event.

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

ON24 Reviews

Sheila K.

The best product ever!

Likeliness to Recommend

Pros

Miles S.

Extremely Reliable, Easy To Use, Great Support

Likeliness to Recommend

Pros

Anna M.

Good for marketing webinars, bit expensive though

Likeliness to Recommend

Pros

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Feature Ratings

Presentation/ Webinar Capabilities

Metric and Reporting

Whitelabeling

Registration Process/Integration

Attendee Engagement

Vendor e-Commerce

Exhibitor or Vendor Environment

Customer Support

Branding and Visual Customization

Social Media Channel Integration Outbound

Gamification

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Breadth of Features

Business Value Created

Quality of Features

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement