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Omnisend Logo Award Winner Product Badge
Omnisend

Omnisend

Composite Score
8.4 /10
CX Score
8.4 /10
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Omnisend
8.4 /10

What is Omnisend?

Omnisend is an email & SMS marketing platform with a suite of features made specifically to help ecommerce stores grow their audience and sales faster. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support make it easy for online merchants of any size to sell more — all without the exaggerated cost. “Great marketing needs to be expensive” is a myth that 125,000+ Omnisend customers are busting every day by growing their businesses with email and SMS marketing.

Company Details

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Awards & Recognition

Omnisend won the following awards in the Marketing Automation - B2B category

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Omnisend Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Omnisend.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

4
Since last award

96 Plan to Renew

4
Since last award

88 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Omnisend?

2% Negative
1% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Appreciates Incumbent Status

Feature Ratings

Average 89

Customer Journey Modelling

93

Email Marketing Automation

92

Marketing Analytics

92

Marketing Asset Management

87

Social Media Marketing Management

83

Recommended Best Action

83

Opportunity Pipeline Tracking

82

Vendor Capability Ratings

Average 87

Usability and Intuitiveness

90

Ease of Implementation

89

Breadth of Features

87

Ease of Data Integration

87

Business Value Created

87

Availability and Quality of Training

87

Product Strategy and Rate of Improvement

86

Quality of Features

86

Vendor Support

85

Ease of IT Administration

85

Ease of Customization

83

Omnisend Reviews

Abby R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"Marketing that is easy and automatic"

Likeliness to Recommend

7 /10

What differentiates Omnisend from other similar products?

Omnisend differs from other programs because it has good customer service, and it is very easy to use.

What is your favorite aspect of this product?

The UI is wonderful, and I can't say enough good things about how simple and welcoming it is to use. They are really good at everything, from developing marketing campaigns to executing automatic report updating processes.

What do you dislike most about this product?

During the course of one month, we had some difficulties with our payments; nonetheless, the customer support staff was really helpful and assisted us in any way that they could.

What recommendations would you give to someone considering this product?

One of the most effective email marketing applications available today is called Omnisend. Just dive in and give it a go.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Saves Time

Tyler G.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Perfect email marketing"

Likeliness to Recommend

8 /10

What differentiates Omnisend from other similar products?

it differentiates itself because its functions and features are excellent.

What is your favorite aspect of this product?

Product views and the Live View function. The ability to determine which sites and goods each visitor has engaged with is very useful. In addition, the marketing materials they've gotten and the contacts they've had are factors to consider.

What do you dislike most about this product?

The number of viewers and visitors may sometimes be increased by a factor of two. In certain cases, the number of live views for logged-in visitors on our website seems to be doubled.

What recommendations would you give to someone considering this product?

Omnisend is a fantastic solution for e-commerce companies, in particular. Your email needs will be met in every way possible thanks to the excellent features.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Denis M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Best email marketing tools for ecommerce stores

Likeliness to Recommend

9 /10

What differentiates Omnisend from other similar products?

Really easy integration with various shopping carts.

What is your favorite aspect of this product?

Drag and drop builder which is really easy to use and provides a lot of features out of the box.

What do you dislike most about this product?

Their website pop-up builder is not the best on the market.

What recommendations would you give to someone considering this product?

If you're running an e-commerce business and serious about growing your email list(s), then Omnisend is your go tool, both in terms of functionalities and price.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Respectful

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