Oktopost Customer Reviews 2024

Oktopost

Composite Score

7.7 /10

CX Score

7.6 /10

26 Reviews Write a Review

Claim Software

What is Oktopost?

Effortlessly manage, organize, and schedule large volumes of social content across multiple profiles, networks, and campaigns.

Company Details

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Oktopost Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oktopost.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oktopost?

0% Negative

8% Neutral

92% Positive

Pros

Saves Time
Acts with Integrity
Effective Service
Respectful

Feature Ratings

Average 81

Social Media Channel Integration Inbound

Social Media Channel Integration Outbound

Social Moderation and Workflow Management

Social Asset Management

Social Post Archival

Social Response Management

Campaign Execution

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Average 79

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Oktopost Reviews

Indi I.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Excellent B2B social media management platform

Likeliness to Recommend

9 /10

What differentiates Oktopost from other similar products?

The platform features are built in the mind of a B2B social media manager. Made to enhance efficiency and ease of managing social media campaigns as well as for measuring performance and results.

What is your favorite aspect of this product?

The helpful and reliable Oktopost team who are available whenever we need support, ease of navigation and use, and the helpful enhancements and new features that are frequently released.

What do you dislike most about this product?

Haven't come across any.

What recommendations would you give to someone considering this product?

If you want a simple, efficient, and easy-to-implement social media management platform, I highly recommend Oktopost.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Efficient Service

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2023

Easy to use, Increased our Global team efficiency

Likeliness to Recommend

8 /10

Pros

Saves Time
Helps Innovate
Performance Enhancing
Effective Service

Cons

Under Delivered
Charges for Enhancements

Constance Z.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Does the job for publishing purposes

Likeliness to Recommend

7 /10

What differentiates Oktopost from other similar products?

No much, Oktopost is not any better than Planely or Sked social

What is your favorite aspect of this product?

The customer experience behind the product. The platform is really intuitive and easy to use.

What do you dislike most about this product?

I was not able to publish my reel or carousel with oktopost. Was not able to connect Oktopost dashboards and data with Hubspot or salesforce.

What recommendations would you give to someone considering this product?

To make sure that it can be integrated to our CRM and to create new features to allow publishers to use carousel, video and REEL.

Pros

Effective Service
Caring
Saves Time
Respectful

Cons

Less Inspiring
Leverages Incumbent Status

Oktopost

What is Oktopost?

Company Details

Need Assistance?

Oktopost Ratings

84 Likeliness to Recommend

1 Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Oktopost?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Oktopost Reviews

Indi I.

Excellent B2B social media management platform

Likeliness to Recommend

Pros

Easy to use, Increased our Global team efficiency

Likeliness to Recommend

Pros

Cons

Constance Z.

Does the job for publishing purposes

Likeliness to Recommend

Pros

Cons

1
Since last award

3
Since last award

Feature Ratings

Social Media Channel Integration Inbound

Social Media Channel Integration Outbound

Social Moderation and Workflow Management

Social Asset Management

Social Post Archival

Social Response Management

Campaign Execution

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training