Oktopost Customer Reviews 2024

Oktopost

Composite Score

7.7 /10

CX Score

7.6 /10

26 Reviews Write a Review

Claim Software

What is Oktopost?

Effortlessly manage, organize, and schedule large volumes of social content across multiple profiles, networks, and campaigns.

Company Details

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Oktopost Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oktopost.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oktopost?

0% Negative

8% Neutral

92% Positive

Pros

Saves Time
Acts with Integrity
Effective Service
Respectful

Feature Ratings

Average 81

Social Media Channel Integration Inbound

Social Media Channel Integration Outbound

Social Moderation and Workflow Management

Social Asset Management

Social Post Archival

Social Response Management

Campaign Execution

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Average 79

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Oktopost Reviews

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2023

Easy to use

Likeliness to Recommend

8 /10

Pros

Saves Time
Helps Innovate
Continually Improving Product
Reliable

Sarah M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Great product and excellent customer service!

Likeliness to Recommend

9 /10

What differentiates Oktopost from other similar products?

B2B approach and customer service

What is your favorite aspect of this product?

Customer service and usability

What do you dislike most about this product?

Nothing related to the product

What recommendations would you give to someone considering this product?

Not to hesitate sharing with CSM

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Ruth D.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use, but a bit pricey.

Likeliness to Recommend

10 /10

What differentiates Oktopost from other similar products?

Easy to use

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

nothing for the moment

What recommendations would you give to someone considering this product?

nothing for the moment

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oktopost

What is Oktopost?

Company Details

Need Assistance?

Oktopost Ratings

84 Likeliness to Recommend

1 Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Oktopost?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Oktopost Reviews

Easy to use

Likeliness to Recommend

Pros

Sarah M.

Great product and excellent customer service!

Likeliness to Recommend

Pros

Ruth D.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

1
Since last award

3
Since last award

Feature Ratings

Social Media Channel Integration Inbound

Social Media Channel Integration Outbound

Social Moderation and Workflow Management

Social Asset Management

Social Post Archival

Social Response Management

Campaign Execution

Dashboards and Visualization

Trend Analysis

Sentiment Analysis

Contextual Analysis

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training