Okta

Okta Identity Cloud

Composite Score

8.9 /10

CX Score

9.1 /10

61 Reviews Write a Review

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What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details

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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

2018 Data Quadrant Gold Medalist

2018

Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

3% Negative

6% Neutral

91% Positive

Pros

Fair
Reliable
Acts with Integrity
Trustworthy

Feature Ratings

Average 86

Multi-Factor Authentication (MFA)

Web Cloud Single Sign on (SSO)

Activity Monitoring Alerts

Identity Governance

Provisioning Deprovisioning

Privileged Access Management

Access Request Management

Password Management

Mobility Support

Advanced Provisioning

Reporting

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Data Integration

Quality of Features

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support

Okta Identity Cloud Reviews

Tahir A.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

"Easy to use, but a bit pricey."

Likeliness to Recommend

9 /10

What differentiates Okta Identity Cloud from other similar products?

Okta's adaptive Multi-Factor Authentication (MFA) ensures robust authentication across various applications and extends support to a wide range of third-party MFA factors, such as U2F, YubiKey, Smart Cards, and Google Authenticator.

What is your favorite aspect of this product?

SSO, Okta's Single Sign-On enables users to access apps and resources without the need to remember multiple passwords or log in to various accounts. Enhancing productivity, Okta streamlines application access, making it quicker and more efficient.

What do you dislike most about this product?

Configuring individual apps can be cumbersome and lacks simplicity. Support was only available through payment. The cost associated with Single Sign-On (SSO) is relatively high. Okta Verify does not facilitate multiple users accessing a single account.

What recommendations would you give to someone considering this product?

SSO To enable your users to sign in to other applications without the need to remember distinct sets of credentials for each application or service.

Pros

Helps Innovate
Reliable
Efficient Service
Effective Service

Sumit K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Okta excels in seamless IAM.

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

Okta Identity Cloud stands out from other identity and access management (IAM) products in several ways: 1. **Unified Platform** 2. **Ease of Integration** 3. **User-Friendly Experience** 4. **Adaptive MFA** 5.**IDaaS** 6.**User LifeCycle Management

What is your favorite aspect of this product?

Commonly appreciated aspect of Okta is its user-friendly experience. The intuitive interface and seamless integration capabilities make it relatively easy for both administrators and end-users to navigate and utilize its features effectively. This can lead to a smoother implementation and higher user adoption rates within organizations.

What do you dislike most about this product?

1. Cost 2. Complexity for small businesses 3. Integration Challenges 4. Customization Limitations

What recommendations would you give to someone considering this product?

When considering Okta, start by conducting a thorough assessment of your organization's IAM needs. Evaluate the scalability, integration capabilities, and cost-effectiveness for your specific environment. Ensure that Okta aligns with your existing IT infrastructure and applications. Leverage the user-friendly interface for smoother adoption. Explore the Okta Marketplace for pre-integrated applications. Engage with Okta's customer support and community for assistance. Consider the level of customization required for your organization. Lastly, factor in compliance requirements and regulatory certifications.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

John H.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2023

Robust Solution

Likeliness to Recommend

7 /10

What differentiates Okta Identity Cloud from other similar products?

Okta is fairly easy to adopt and use relative to other providers with which I've worked in the past.

What is your favorite aspect of this product?

The admin UI is pretty nice. Okta also works basically the way I expect it to without a ton of effort or knowledge (and I don't consider myself an expert in this space). It has a nice and decently documented SDK, too.

What do you dislike most about this product?

Okta feels slightly imperfect. I am not sure if it's buggy, per se, but something about it is not quite "done."

What recommendations would you give to someone considering this product?

I think Okta is a fine choice; just be sure there aren't better choices given your company's stack.

Pros

Reliable
Helps Innovate
Continually Improving Product
Enables Productivity

Cons

Less Performance Enhancing
Wastes Time
Leverages Incumbent Status

Okta Identity Cloud

What is Okta Identity Cloud?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2018 Data Quadrant Gold Medalist

Okta Identity Cloud Ratings

90 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Okta Identity Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Web Cloud Single Sign on (SSO) Single sign-on capability extends to web and cloud application instances.

Activity Monitoring Alerts User access patterns can be monitored with rule-based alerts for sensitive data access requests.

Identity Governance Software allows identities and access to be centrally managed through policies.

Provisioning Deprovisioning Functionality for providing access rights to new users/removing access rights in an intuitive way.

Privileged Access Management Software provides visibility into specific user access patterns

Access Request Management Software allows IT to track and manage user access requests.

Password Management Software provides credential management and retrieval functionality.

Mobility Support Software is optimized for mobile usage.

Advanced Provisioning Software provides advanced customization and automation for user access provisioning.

Reporting Software provides reporting functionality

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Okta Identity Cloud Reviews

Tahir A.

"Easy to use, but a bit pricey."

Likeliness to Recommend

Pros

Sumit K.

Okta excels in seamless IAM.

Likeliness to Recommend

Pros

John H.

Robust Solution

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Multi-Factor Authentication (MFA)

Web Cloud Single Sign on (SSO)

Activity Monitoring Alerts

Identity Governance

Provisioning Deprovisioning

Privileged Access Management

Access Request Management

Password Management

Mobility Support

Advanced Provisioning

Reporting

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Quality of Features

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support