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Okta Identity Cloud Logo Award Winner Product Badge
Okta

Okta Identity Cloud

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Okta Identity Cloud
8.8 /10

What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details


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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
90%
Conflict Resolution:
98%
Strategy & Innovation:
93%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

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2% Negative
6% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 87

Multi-Factor Authentication (MFA)

93

Web Cloud Single Sign on (SSO)

91

Activity Monitoring Alerts

90

Identity Governance

88

Provisioning Deprovisioning

88

Privileged Access Management

87

Password Management

86

Access Request Management

85

Reporting

85

Mobility Support

84

Advanced Provisioning

83

Vendor Capability Ratings

Average 85

Business Value Created

88

Ease of Data Integration

86

Ease of Customization

86

Quality of Features

85

Ease of Implementation

85

Usability and Intuitiveness

85

Ease of IT Administration

85

Availability and Quality of Training

85

Breadth of Features

84

Vendor Support

84

Product Strategy and Rate of Improvement

84

Okta Identity Cloud Reviews

Siddharth B.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

"Secure and versatile, complex setup."

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

Okta Identity Cloud excels with extensive pre-built integrations, scalable and reliable performance, advanced security features, and a user-friendly interface, making it a top choice for seamless identity management.

What is your favorite aspect of this product?

My favorite aspect of Okta Identity Cloud is its extensive pre-built integrations, which enable seamless single sign-on and multi-factor authentication across thousands of applications, enhancing security and efficiency.

What do you dislike most about this product?

The most challenging aspect of Okta Identity Cloud is its pricing, which can be high for smaller organizations, and the complexity of initial setup and configuration, requiring significant time and expertise.

What recommendations would you give to someone considering this product?

When considering Okta Identity Cloud, assess your IAM needs to ensure a good fit. Plan for thorough integration with existing systems, utilizing Okta's pre-built integrations. Budget for licensing, implementation, and support. Engage experts if needed for setup. Invest in comprehensive training for IT staff and end-users. Utilize Okta’s support resources and conduct a pilot test to identify and resolve potential issues early.

Pros

  • Effective Service
  • Security Protects
  • Enables Productivity
  • Trustworthy

Sumit P.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Good Features

Likeliness to Recommend

7 /10

What differentiates Okta Identity Cloud from other similar products?

Okta Identity Cloud stands out for its unified approach to identity management, extensive integration ecosystem, advanced security features, scalability, and user-friendly experience, making it a comprehensive and adaptable solution for organizations of all sizes seeking robust identity and access management capabilities.

What is your favorite aspect of this product?

One standout aspect of Okta Identity Cloud is its extensive integration ecosystem, which enables seamless connection and management of various applications and systems. This flexibility empowers organizations to leverage their existing technology stack while easily integrating new tools, fostering agility and innovation in identity management.

What do you dislike most about this product?

some users may find the pricing structure of Okta Identity Cloud to be complex or potentially costly, particularly for organizations with large user bases or complex identity management needs. Additionally, while Okta offers a wide range of features and capabilities, some users may encounter a learning curve when initially setting up and configuring the platform to meet their specific requirements. However, with adequate training and support, these challenges can be effectively addressed.

What recommendations would you give to someone considering this product?

For organizations considering Okta Identity Cloud, I recommend thoroughly evaluating your identity management needs, starting with a pilot or proof of concept to assess its suitability, investing in training and support for your team, planning for seamless integration with existing infrastructure, and staying updated on new features and best practices to maximize the benefits of the platform and enhance your organization's identity management practices and security posture.

Pros

  • Performance Enhancing
  • Efficient Service
  • Acts with Integrity
  • Helps Innovate

Sristi S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

easy to use, with all functionality

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

- it has a less complicated UI other than other products - user experience is good it provides seamless authentication and access to applications across devices and platforms.

What is your favorite aspect of this product?

- user friendly UI which makes it less complicated to work upon in comparison to other tools

What do you dislike most about this product?

there should be need of more authentication methods

What recommendations would you give to someone considering this product?

- it has a less complicated UI other than other products . The user experience is good it provides seamless authentication and access to applications across devices and platforms. It is cost effective and the support team is also very good. Must try product for access management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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