Okta

Okta Identity Cloud

Composite Score

8.8 /10

CX Score

9.0 /10

65 Reviews Write a Review

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What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details

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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

11 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Gold Medalist

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

2018 Data Quadrant Gold Medalist

2018

Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 90%
Conflict Resolution:: 98%
Strategy & Innovation:: 93%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

2% Negative

6% Neutral

92% Positive

Pros

Fair
Reliable
Acts with Integrity
Trustworthy

Feature Ratings

Average 87

Multi-Factor Authentication (MFA)

Web Cloud Single Sign on (SSO)

Activity Monitoring Alerts

Identity Governance

Provisioning Deprovisioning

Privileged Access Management

Password Management

Access Request Management

Reporting

Advanced Provisioning

Mobility Support

Vendor Capability Ratings

Average 85

Business Value Created

Ease of Customization

Ease of Data Integration

Quality of Features

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Okta Identity Cloud Reviews

Lenos D.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Consider this Solution for Access Management

Likeliness to Recommend

7 /10

What differentiates Okta Identity Cloud from other similar products?

The managed accessibility request is one of the biggest success

What is your favorite aspect of this product?

The authenticity control from the program is defined

What do you dislike most about this product?

The consistent billing challenge where prices are not very fair

What recommendations would you give to someone considering this product?

Accessibility is well supported by this approach

Pros

Continually Improving Product
Unique Features
Efficient Service
Effective Service

Tanuja B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Works as expected

Likeliness to Recommend

8 /10

What differentiates Okta Identity Cloud from other similar products?

Easy to use

What is your favorite aspect of this product?

Secure product

What do you dislike most about this product?

Notification hung earlier

What recommendations would you give to someone considering this product?

Zero delay

Pros

Effective Service
Saves Time
Client Friendly Policies
Acts with Integrity

Het P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Needs better User interface and integration.

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

It has better multi-factor authentication features which makes tool secure for organization.

What is your favorite aspect of this product?

Better Security features

What do you dislike most about this product?

User interface

What recommendations would you give to someone considering this product?

Totally buy this product and worth it

Pros

Continually Improving Product
Efficient Service
Inspires Innovation
Saves Time

Okta Identity Cloud

What is Okta Identity Cloud?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2018 Data Quadrant Gold Medalist

Okta Identity Cloud Ratings

90 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Okta Identity Cloud?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Web Cloud Single Sign on (SSO) Single sign-on capability extends to web and cloud application instances.

Activity Monitoring Alerts User access patterns can be monitored with rule-based alerts for sensitive data access requests.

Identity Governance Software allows identities and access to be centrally managed through policies.

Provisioning Deprovisioning Functionality for providing access rights to new users/removing access rights in an intuitive way.

Privileged Access Management Software provides visibility into specific user access patterns

Password Management Software provides credential management and retrieval functionality.

Access Request Management Software allows IT to track and manage user access requests.

Reporting Software provides reporting functionality

Advanced Provisioning Software provides advanced customization and automation for user access provisioning.

Mobility Support Software is optimized for mobile usage.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Okta Identity Cloud Reviews

Lenos D.

Consider this Solution for Access Management

Likeliness to Recommend

Pros

Tanuja B.

Works as expected

Likeliness to Recommend

Pros

Het P.

Needs better User interface and integration.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Multi-Factor Authentication (MFA)

Web Cloud Single Sign on (SSO)

Activity Monitoring Alerts

Identity Governance

Provisioning Deprovisioning

Privileged Access Management

Password Management

Access Request Management

Reporting

Advanced Provisioning

Mobility Support

Vendor Capability Ratings

Business Value Created

Ease of Customization

Ease of Data Integration

Quality of Features

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support