Okta

Okta Identity Cloud

Composite Score

8.8 /10

CX Score

9.0 /10

66 Reviews Write a Review

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What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details

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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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2025 Data Quadrant Champion

Latest Award, 2025

11 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

2018 Data Quadrant Champion

2018

Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 90%
Conflict Resolution:: 98%
Strategy & Innovation:: 93%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

2% Negative

6% Neutral

92% Positive

Pros

Fair
Reliable
Trustworthy
Acts with Integrity

Feature Ratings

Average 87

Multi-Factor Authentication (MFA)

Web Cloud Single Sign on (SSO)

Activity Monitoring Alerts

Identity Governance

Provisioning Deprovisioning

Privileged Access Management

Password Management

Access Request Management

Reporting

Mobility Support

Advanced Provisioning

Vendor Capability Ratings

Average 85

Business Value Created

Ease of Data Integration

Ease of Customization

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Okta Identity Cloud Reviews

Daniel Ernesto R.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Connect with customers and suppliers

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

If we need to single sign-on with an Okta Identity Cloud authenticator, we can login to multiple web applications on a single page securely then once logged into the system on the company network, it identifies you, and all applications and websites within the company that requires a login will give you automatic access (depending on permission) by single sign-on we have 2 years without having any problem with the platform and enjoying the software for daily tasks.

What is your favorite aspect of this product?

With a good value for money because it is demand and does not have so high cost, it is good that all the security management of networks are carried out by this type of software easy to use and create users, add them to applications/groups and put in place a very good system as well as its console responds quickly and very essential to integrate with third party products to enable two-factor authentication.

What do you dislike most about this product?

One way to get the attention of small businesses is for the cost of the license a discount to renew the subscription so that the system is more for all businesses, as well as creating additional options to create and customize a profile and more integrations and improving the search engine to make it more intuitive.

What recommendations would you give to someone considering this product?

As a company you need to manage security in your social networks. For small organizations it may be redundant, but for large organizations, it saves time, bureaucratic tasks are done from one web page. I can't say enough positive things about everything Okta offers. It is reliable for its security, it is recommended for its easy learning curve.

Pros

Reliable
Efficient Service
Inspires Innovation
Caring

Gaffar a.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

My user experience with Okta identity cloud

Likeliness to Recommend

9 /10

What differentiates Okta Identity Cloud from other similar products?

It seamlessly passes credentials to 3rd party application and it's excellent for automating lifecycle management for user access unlike other similar platforms.

What is your favorite aspect of this product?

It's webpage loads very fast. It's very secured to connect the app ecosystem. It provides an easy way to ensure one have two factor authentication.

What do you dislike most about this product?

I don't remember anything I don't like in okta, it's the best so far!

What recommendations would you give to someone considering this product?

It's an amazing tool for SSO, federation services and identify solutions...so I highly recommend it.

Pros

Continually Improving Product
Enables Productivity
Caring
Saves Time

Yara G.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Identity Management Made Easy

Likeliness to Recommend

9 /10

What differentiates Okta Identity Cloud from other similar products?

This software makes it easy to identify millions of people using millions of devices.

What is your favorite aspect of this product?

I like the security features of Okta Identity Cloud While it is affordable, it works really well when it comes to access management

What do you dislike most about this product?

No problems with Okta Identity Cloud

What recommendations would you give to someone considering this product?

I recommend Okta Identity Cloud because it works and because it makes access and identity management easy.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Efficient Service

Okta Identity Cloud

What is Okta Identity Cloud?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2018 Data Quadrant Champion

Okta Identity Cloud Ratings

91 Likeliness to Recommend

1 Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Okta Identity Cloud?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Web Cloud Single Sign on (SSO) Single sign-on capability extends to web and cloud application instances.

Activity Monitoring Alerts User access patterns can be monitored with rule-based alerts for sensitive data access requests.

Identity Governance Software allows identities and access to be centrally managed through policies.

Provisioning Deprovisioning Functionality for providing access rights to new users/removing access rights in an intuitive way.

Privileged Access Management Software provides visibility into specific user access patterns

Password Management Software provides credential management and retrieval functionality.

Access Request Management Software allows IT to track and manage user access requests.

Reporting Software provides reporting functionality

Mobility Support Software is optimized for mobile usage.

Advanced Provisioning Software provides advanced customization and automation for user access provisioning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Okta Identity Cloud Reviews

Daniel Ernesto R.

Connect with customers and suppliers

Likeliness to Recommend

Pros

Gaffar a.

My user experience with Okta identity cloud

Likeliness to Recommend

Pros

Yara G.

Identity Management Made Easy

Likeliness to Recommend

Pros

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Feature Ratings

Multi-Factor Authentication (MFA)

Web Cloud Single Sign on (SSO)

Activity Monitoring Alerts

Identity Governance

Provisioning Deprovisioning

Privileged Access Management

Password Management

Access Request Management

Reporting

Mobility Support

Advanced Provisioning

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Ease of Customization

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement